Nick Hernandez
Nick Hernandez at Big Star Hyundai

Nick Hernandez

Sales Consultant

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

4.4
47 Reviews
4.4

47 Reviews

Write a Review

47 Reviews of Nick Hernandez

January 31, 2025

Dealership Rating
Employee Rating

Nick was the most amazing and respectful young man. He made sure I was knowledgeable of everything I was getting and worked my deal to my satisfaction. He didn’t stop until I was happy. All the staff w More

by ashleythomas2383
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2025

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

January 18, 2025

Dealership Rating
Employee Rating

Had car I wanted. Trade in was a joke. Only seemed to care about there profit. More

by moscowengnr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Jan 20, 2025

Big Star Hyundai responded

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please feel free to contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

January 13, 2025

Dealership Rating
Employee Rating

They did overcharge me for the 2025 Santa Fe I got it from them.. cruelty they changed the price and make me sign all documents.. i try to get this people on the phone after I find the difference.. nob More

by DANIEL.YOHANNAN094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alex Jones, Eric Chairis

Jan 16, 2025

Big Star Hyundai responded

Thank you for your review. We're sorry to hear about your experience. We take customer satisfaction very seriously and want to make things right. Please feel free to contact me directly at crussell@bigstarhyundai.com. Chris Russell, General Sales Manager.

Jan 17, 2025

DANIEL.YOHANNAN094 responded

Hi .. Chris I did called you left a voicemail today and I sent a email yesterday , you did not respond to me yet .. here I am attaching the email message Hi .. I want to let you know that today (1/15/25)is the due date for (2020 Santa Fe ) the car I traded with you guys I not going to make any payments because I transfer the owner ship to you (Big Star Hyundai)on 1/4/2025 .. I got email notification from Hyundai Finance stating that The payment is past due Also you guys overcharged me $1295 for 2025 Santa Fe , the total price of the car is $36,230 you guys are selling it to me $ 37,525 it’s a daylight fraud business you guys are doing especially your sales team.. I feel like all of their mind set is same ..just ripped off customers Thank you

January 02, 2025

Dealership Rating
Employee Rating

As easy as a car buying experience can be. Lot of information. No pressure from sales or finance. More

by TNKLARKIN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kirby

Jan 02, 2025

Big Star Hyundai responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

December 24, 2024

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Employee Rating

We are very pleased with our new 2025 Hyundai Santa Fe and anticipate that it will continue to provide us with the safety, ease of operation and comfort we are now experiencing. More

by barbiegran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 26, 2024

Big Star Hyundai responded

Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

December 21, 2024

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Employee Rating

Overall great experience which started w/ the salesman Nick Hernandez and continued through w/ the financing representative Jimmy Kirby. Would not hesitate to recommend Big Star Hyundai to family and More

by TIMO.SCHELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kirby

Dec 23, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 18, 2024

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Employee Rating

Very friendly, customer focused, friendly atmosphere from all employees, clean, knowledgeable and able to answer questions promptly More

by tpgonza3333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Kirby

Dec 19, 2024

Big Star Hyundai responded

Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.

December 07, 2024

Dealership Rating
Employee Rating

They were outstanding I got a car with nothing down and a easy financing on a used car I would recommend this dealer if you are looking for a used vehicle with low miles and easy financing on. More

by PAULA66RAM
Recommend Dealer
Yes

Other Employees Tagged: Arnaldo Perez

Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 06, 2024

Dealership Rating
Employee Rating

They were prompt with requests for pricing and very courteous in all interactions while taking delivery of the car. More

by RWSLOANEJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Durran Starks , Nic Ram

Dec 09, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

December 02, 2024

Dealership Rating
Employee Rating

Nick worked hard in getting me a great deal, he was professional and helpful, thanks More

by GREYES67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 03, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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