Nick Ellison
Nick Ellison at Sunset Ford

Nick Ellison

Service Manager

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

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3.4
6 Reviews

As the Service Manager at Sunset Ford, I bring over 25 years of experience in the automotive industry. My goal is to ensure that every customer has an exceptional experience with us. At Sunset Ford, we see our customers as friends, not just clients, and I am here to assist in any way possible to make their visits as seamless as possible. I am proud to be part of such an established and trusted dealership. Outside of work, I enjoy fishing, boating, 4-wheeling, and spending quality time with my family. Cooking and grilling are also some of my favorite pastimes. I have a deep passion for Ford trucks, having driven them since I first started behind the wheel. I love customizing and personalizing my trucks, making each one a reflection of my style.

Dealership Experience

7 yrs, 9 mos

Industry Experience

25 yrs, 6 mos

Languages Spoken

English English

3.4

6 Reviews

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6 Reviews of Nick Ellison

June 18, 2025

Dealership Rating
Employee Rating

Worst dealership ever. Bought a 24 maverick from them that was faulty Car is being bought back by ford now It took Nick and ford seevice 4 attempts and 2 months to te More

by Semir314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 18, 2025

Sunset Ford responded

This is disheartening to hear and is not typical of our management character. Please reach out so we can discuss, I want to be sure we are able to assist if possible. Thank you, Justin Heutel. GM Fixed Operations. 314-467-1101 or jtheutel@sunsetford.com

June 18, 2025

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Employee Rating

I experienced very bad service. The sales tem was also very unprofessional. Do not recommend. More

by snoozes_dorado_6g
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 19, 2025

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss further, you are welcome to reach out to me. - Pete Heutel, General Manager - pheutel@sunsetford.com or 314-467-1102

March 02, 2025

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Employee Rating

Very nice and clean place , we have bought one car here and really enjoyed our experience , great service department also! Nick has helped us many times very knowledgeable and great customer service. More

by Allacarpentry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 03, 2025

Sunset Ford responded

Congratulations on your purchase! We enjoyed working with you and wish you many happy miles. Thank you for choosing Sunset Ford; come back to see us!

February 16, 2025

Dealership Rating
Employee Rating

"Don't close the deal til Sunset" is more relevant now than ever! The dealership's service department is ready, willing, and able to deliver an exceptional encounter for everyone. Nick Ellison and the pro More

by dp22146
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Sunset Ford responded

Thank you for taking the time to share this with us! Our team enjoyed having you here, and we hope to see you again!

February 15, 2025

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Employee Rating

Nick brings his expertise, phenomenal customer service, and great attitude to each customer interaction! I value his perspective and advice. He’s friendly, knowledgeable and provides good communication as More

by angburton1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Sunset Ford responded

Thank you so much for the outstanding review and recommendation! It was such a pleasure working with you and we hope to see you again.

May 04, 2018

Dealership Rating
Employee Rating

THANKS Cory Thanks to Cory Pupillo and Sunset Ford for the best and easiest deal ever. We will be back for another car very soon. Thanks again More

by Grand slam Master
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Pupillo

May 07, 2018

Sunset Ford responded

Thank you so much for the outstanding review! We are so happy to hear that Cory provided you with the best possible service, and we appreciate your business. Our team looks forward to having you back again!

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