Nick Dryden

Silko Volkswagen responded

Thank you for the great review! We’re so happy to hear that you always have a positive experience with the Silko VW service team. Making the process easy and ensuring you’re well taken care of is our priority. We truly appreciate your continued trust and look forward to serving you again soon in our new facility in South Easton!

Silko Volkswagen responded

Thank you so much for your wonderful review! We're thrilled to hear that our Service Department here at Silko VW was able to provide you with knowledgeable, professional, and accommodating service. It's great to know that your vehicle was repaired quickly and that our team was friendly and helpful throughout the process. We truly appreciate your feedback and look forward to providing you with another great experience in the future! Thanks for the 5-stars!

Silko Volkswagen responded

Thank you for taking the time to share your experience and feedback, Zakaria. We sincerely apologize for the issues you encountered. Your frustration is completely understandable, and this is not the level of service we strive to provide. Your feedback highlights areas of concern and where we need to improve. Please know we have already reviewed the situation with our team to ensure better attention to detail in the future. As mentioned earlier today when you reached out, this has been escalated and we will get back with you as soon as possible. Thank you, Joanne joanne.moniz@silkoautogroup.com

Silko Volkswagen responded

Hello! Thank you for your great feedback! We're so glad to hear that Jeff made you feel welcome and that your service was completed quickly and efficiently. We always strive to provide a positive experience for our customers. If you need anything else in the future, don't hesitate to reach out. We look forward to seeing you again at Silko VW!

Silko Volkswagen responded

Thank you for your super review! We're so glad to hear that Nick and our team exceeded your expectations. It's great to know that he took the time to explain everything clearly and completed the work on time. We always aim to provide honest and helpful service without any pressure. If you need anything else in the future, don’t hesitate to reach out. We appreciate your trust in Silko Volkswagen!

Silko Volkswagen responded

Thank you for your review! We're glad to hear that you had an excellent experience during your oil change and that we were able to take care of your maintenance needs quickly. We appreciate your feedback!

Silko Volkswagen responded

Thank you for your kind review! We're so glad to hear that you had an excellent service experience and that our team was able to answer all your questions. We truly appreciate you and your feedback and are here for anything you may need in the future. Thank you again!

Silko Volkswagen responded

Thank you for your great review! We're thrilled to hear that you had an efficient service experience and that our staff was professional and courteous. We're also glad we could accommodate you with a convenient appointment time. We appreciate your feedback and look forward to serving you again!

Silko Volkswagen responded

We're so glad to hear that you felt comfortable and welcomed in our service department. We strive to create a friendly, transparent atmosphere, and it’s great to know that you appreciated being able to see the work being done. Our team works hard to provide a positive experience, and your feedback means a lot to us. Looking forward to seeing you at our new location in South Easton soon enough!

Silko Volkswagen responded

We're delighted to hear that our customer service team was able to assist you and provide the answers you were looking for. We truly appreciate your kind words, and we're always here to help with anything you need. Please don’t hesitate to reach out if you have any more questions in the future or would like to discuss anything additional —we're happy to assist! My direct contact info is joanne.moniz@silkoautogroup.com Thanks, Joanne Moniz