Nick Acevedo

My spouse and I were in the market for our 16-year-old daughter's first car, and after extensive online research, we identified a potential vehicle at Jeff Haas Mazda - a used 2020 Ford Escape SE with 39, daughter's first car, and after extensive online research, we identified a potential vehicle at Jeff Haas Mazda - a used 2020 Ford Escape SE with 39,512 miles. Excited, I filled out an online form to gather more information. On the morning of 1/8/2024, a dealership representative contacted me via phone to confirm my interest, placing me on hold briefly to check the vehicle's availability on the lot. Once confirmed, I was scheduled for a same-day 6 pm appointment (1/8/2024) with a Used Car Sales Consultant named Brooklynn McGlothin, who promptly reached out via email and text to confirm our meeting. However, on the appointed evening, battling terrible weather and traffic, my wife and I made the 1.5-hour journey to Jeff Haas Mazda, arriving shortly after 6 pm. To our surprise, Cuong Nguyen welcomed us, explaining that Brooklynn had just left and he would be assisting us. Seated at his desk, he swiftly requested my ID but was momentarily called away by another staff member. After a brief wait, Cuong returned with my ID and delivered unfortunate news – the car we came to see had a "click click" noise when opening and closing the door. In an attempt to remedy the situation, Cuong showcased "similar" vehicles on the lot, all priced $6,000 higher. Despite expressing our specific interest in the initially identified car, Cuong went to get the keys. Upon his return, he shared additional disappointing news - the car was no longer available. Allegedly, it had been sent to Ford earlier that day for servicing, but they deemed it irreparable, sending it to auction. Questioning the authenticity of these claims, especially given the challenging storm conditions, we confronted the dealership about what appeared to be inappropriate business practices and an attempted bait-and-switch. Frustrated and disappointed, we left. The overall experience at Jeff Haas Mazda left us with an unsettling vibe from the beginning. As cash buyers seeking our child's first car, I was dismayed by the entire encounter. Upon reaching home, I discovered that Brooklynn McGlothin was not listed in the employee directory on the dealer's website, raising further concerns about the transparency of their operations. More

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Was looking at purchasing a 2020ram, the listed price on the website was $34,700 as well as the listed price on cargurus. I contacted them 4/21/22. In discussion over the vehicle they said it was factory no the website was $34,700 as well as the listed price on cargurus. I contacted them 4/21/22. In discussion over the vehicle they said it was factory no modifications. I had to ask 4 times what was the final price for a cash buy, finally Jeff Galeas responded with the final price. The final price went up $2,200 and added a $1,700 "aftermarket" package. Why am I paying for aftermarket package when the dealer said it was completely factory no modifications? So I go back to the website and car gurus and they changed the price. It went from $34,700 to $37,000 while we were discussing the final sale price. This is illegal in Texas under false advertising laws. Also when dealing with these people it kept jumping between 3 employees. Jeff Galeas, Reyna Montoya, Yaneise Rebolledo. I would email one and the other would email back. This dealership is a scam, they will alter the price with no integrity. I will contact BBB and my the Texas state attorneys office. This dealership wants you to finance in house. DONT. Dealers like this try to bleed every vehicle they have to maximize profits at your expense, it is easy to assume that their loans are pure predatory, if they will alter the price on a cash buyer imagine what they will do to a customer that has little money to start with and "ok" credit. BUYERS BEWARE. UPDATE: 4/22/22 - Was contacted by a Nick Acevedo. He claims it was a "pricing error" and apologized for it saying "Jeff Haas Mazda makes a great effort to have information accurate on vehicles, errors do occur, check with the salesman". WHO GETS THEIR OWN PRICES WRONG? You make the price, so how can you get it wrong? Also, do you think your sales team should go over all info with a customer first then? How do you get the price wrong on cargurus and your own website, then someone shows interest and you jack the price up $4,000? Is Jeff Haas Mazda that unprofessional or are you just making excuses for unethical business practices? If you have done nothing wrong, the state attorney general will tell me so, not someone trying to do damage control after trying to do shady business with a serious buyer. More

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Honest. Helpful. Made buying a car really painless. Couldn't of asked for a better representative from Jeff Haas Mazda to help us! Couldn't of asked for a better representative from Jeff Haas Mazda to help us! More

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Excellent customer service experience!! This is my 2nd time dealing with Cuong! He's got the customer-centric touch to customer service and sure knows how to salvage a bad situation and put This is my 2nd time dealing with Cuong! He's got the customer-centric touch to customer service and sure knows how to salvage a bad situation and put a smile on my face; and I will never forget him. Whenever I get to Jeff Haas and Cuong is busy with other clients, I choose to wait patiently for him to attend to me. For me, Cuong is the only reason I keep coming back to Jeff Haas. Thank you Cuong for your excellent customer service to me; and keep up the good work!! Helen. More

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Nick provides great customer service! Nick was extremely helpful in resolving a couple of issues. His customer service is more than excellent. He was always concerned about my experience Nick was extremely helpful in resolving a couple of issues. His customer service is more than excellent. He was always concerned about my experience at the dealership. He and Keith provided exceptional service. More

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Best experience I can’t express how much I’m thankful for this dealership,they’re the best. Turned my difficult situation into something positive. Mohamad and Nick we I can’t express how much I’m thankful for this dealership,they’re the best. Turned my difficult situation into something positive. Mohamad and Nick were great they was determined to help me anyway possible. I really appreciated their honesty and directness. Definitely would recommend they won’t let you down! More

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Good experience, great price, kind people The dealership was clean and well done, my salesman Mohammad was straightforward, the price I found online was the exact price they asked, they were w The dealership was clean and well done, my salesman Mohammad was straightforward, the price I found online was the exact price they asked, they were willing to work with me on my trade in and it made the deal I got even sweeter. Also got a full bumper to bumper warranty for the next 100,000 miles. I definitely recommend this dealership. Love my Mazda 6 More

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Very Helpful and Friendly Staff We found a 2016 Mazda 6 GT that had everything i wanted at Jeff Haas Mazda. The salesman Nick was more than helpful and also upfront with every detail We found a 2016 Mazda 6 GT that had everything i wanted at Jeff Haas Mazda. The salesman Nick was more than helpful and also upfront with every detail about the car. It had many damages from the previous owner and Nick reassured us that they would all be fixed in 2 days time. He also reassured me that the price listed included all the neccessary fixes at no extra cost to me. I love the fact that Jeff Haas Mazda doesnt do hidden fees. At the end of the day we were very satisfied with the purchase and financing of our new vehicle. They even loaned us a brand new top of the line 2018 Mazda CX5 while they were preparing my car to be ready. More

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Super happy! Nick is awesome and made everything easy! Didn’t care when we ate Doritos at his desk and followed through with everything we discussed, and even fixe Nick is awesome and made everything easy! Didn’t care when we ate Doritos at his desk and followed through with everything we discussed, and even fixed up a few extras not pre-agreed upon. Great, fast, easy experience! More

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Great experience Awesome staff and great prices! Cuong Nguyen was so helpful and made us feel at ease! The buying process couldn’t have gone any smoother. Definitely r Awesome staff and great prices! Cuong Nguyen was so helpful and made us feel at ease! The buying process couldn’t have gone any smoother. Definitely recommend Jeff haas Mazda for your car buying needs! More

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