Nicholas Crockett

My experience with Sarasota Jeep has been extremely disappointing. After spending more than $60,000 with this dealership, I was sold a second vehicle with serious problems. The first defective vehicle disappointing. After spending more than $60,000 with this dealership, I was sold a second vehicle with serious problems. The first defective vehicle was eventually taken back, but the replacement vehicle has also experienced severe mechanical bucking and noticeable paint defects, including excessive orange peel. When I reported these issues, I was told the bucking was “normal” because the vehicle has a turbo engine. I was also told that the paint defects were normal and that Sarasota Jeep could not correct them, despite the vehicle being brand new. I was directed to take it to another dealership with a body shop and was advised to use premium fuel, which does not address the underlying mechanical concerns. Since this is the second defective vehicle I have received from this dealership, I expected management to take the situation seriously and provide a timely solution. Instead, I was given a service appointment weeks away, despite the severity of the mechanical issue. I purchased a new vehicle expecting quality, reliability, and proper support. Unfortunately, Sarasota Jeep has not delivered on any of those expectations. I hope management takes responsibility and provides a fair resolution. More

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