Nicholas Carrara

My experience buying a Certified Pre-Owned 2020 CX-5 from Ocean Mazda turned out to be very positive overall. A couple of issues I had took a few days to sort out (turns out they were misunderstanding on my Ocean Mazda turned out to be very positive overall. A couple of issues I had took a few days to sort out (turns out they were misunderstanding on my part), but the team handled everything professionally and got it all resolved smoothly. In the end, I drove away with exactly the car I wanted at a fair and competitive price. I’m happy to recommend Ocean Mazda Roswell—whether you’re looking for a new Mazda or a quality used vehicle, they have the best inventory in the area and deliver solid, reliable service. Glad I chose them! More

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Communication with Nick is okay. I think he honestly tries but his hands are tied to the techs. Timeline for repair is DISGUSTINGLY long. You think you’ll get your car diagnosed co I think he honestly tries but his hands are tied to the techs. Timeline for repair is DISGUSTINGLY long. You think you’ll get your car diagnosed correctly in a timely fashion? Go somewhere else. Car came in for noise from A/C vent, the car sat at dealer for a month and they replaced my rear differential and did a recall. (No idea how this is related but they told me my diff was bad too). Brought back the car for the same noise from the AC blower. Car has been there 30 days with NO answer to my issue besides “tech is trying to figure it out”. How can it take someone 30 days to diag a noise? My car had a new transmission issue diagnosed, ordered, and installed at Mazda Marietta in the time it takes Ocean Mazda to even give me a solution. More

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After leaving four messages for someone to call to schedule an appointment, I finally got that appointment through Mazda USA. The telephone system and customer service are nightmares. schedule an appointment, I finally got that appointment through Mazda USA. The telephone system and customer service are nightmares. More

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Took 4 calls to get a call back, unimpressed with that. However, very quick turnaround when the car went in for assessment. However, very quick turnaround when the car went in for assessment. More

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My last service experience was not great. I scheduled a break service with lots of time in advance and on the same day I was heading to the dealership in the morning I received a call that th I scheduled a break service with lots of time in advance and on the same day I was heading to the dealership in the morning I received a call that they did not have the break pads and that they normally don't carry those spare parts so they had to order them. I ended up doing this somewhere else as Mazda is expensive so I expect better service. Then I did the Oil change service on the same day and they forgot to update the sticket that indicates when my next service will be and I did not get a car wash as advertised. More

by nfaletty Verified Customer Verified Customer

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Thank you to Nicholas and especially to Allen for partnering with me and the stellar customer service they provided. partnering with me and the stellar customer service they provided. More

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Absolutely terrible all round. You cannot make up how awful this service department is. Since buying my vehicle in 2016 I have only used the service department at Roswell Mazda. My You cannot make up how awful this service department is. Since buying my vehicle in 2016 I have only used the service department at Roswell Mazda. My previous service was a disaster. They could not find the problem with my vehicle and they did not close the air filter. My car sounded like a tractor. They also lost some clips that holds the engine cover on. I talked to the manager, took my car back and they fixed everything. I decided to give them another chance for my next service (that was my mistake). Once again they could not diagnose a specific problem. They told me the car was ready about 1 1/2. Then they realized that they forgot to replace the coolant. They asked me to wait until this was completed. 3 1/2 hours later I found my car parked on the side of the service area. No one told me my car was ready. They are clueless. Don’t make my mistake - go anywhere else for your vehicle maintenance. More

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Worst service, I have asked them to fix the windshield fluid and it was never done. Complete chaos and recklessness. They just do what they plan to do and don't understand the customer requirements fluid and it was never done. Complete chaos and recklessness. They just do what they plan to do and don't understand the customer requirements More

by satishpuram Verified Customer Verified Customer

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When my initial salesperson had to step away from the company, Ashley stepped in and made sure I stayed informed as my delivery date approached. She was very patient, friendly, and attentive when I came company, Ashley stepped in and made sure I stayed informed as my delivery date approached. She was very patient, friendly, and attentive when I came in for my final delivery. Ashley is a welcome addition to the automotive industry, 10/10 would Miata again! More

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The Service Department at Mazda of Roswell is HORRIBLE! I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was a I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was asking for "the impossible" just to get them to service the car that THEY sold me. After waiting several days, I was granted an audience with the technicians and received an oil change and tire rotation. I did, however, turn down their recommendation to change a filter (for $60) and opted to replace it myself (for $10), they texted and emailed me for weeks trying to get me to come back in and purchase their overpriced equipment. My second experience was even worse. My 4 attempts at calling the Service Department were in vane. No one would even answer the phone and their "mail-box was full". The receptionist had to walk back to the Service Desk and ask them to please pick up the line. When my call was finally answered, I was told that I would have to wait almost 3 weeks for an appointment. ARE YOU KIDDING ME! I went down the street and received an oil change and a tire rotation for half the price that I was charged at Mazda of Roswell on my first visit, and I was in and out within an hour. No appointment necessary. How do you stay in business when you can't even service what you sell? That's 2 strikes. I probably won't stick around for a 3rd. More

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