

71 Reviews
Write a Review71 Reviews of Neyma Cuello
June 06, 2025
Communication was terrible - I didn’t receive updates or call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. call backs for over 24 hours after dropping my car off. Left 5 messages until we received a call back. More
Other Employees Tagged: Jordan - was very helpful after I finally received a call back
June 06, 2025
I waited over two hours before anyone even acknowledged my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more my car. After that, I was told I’d need to leave it without being offered a loaner—despite it being under warranty. Since then, I’ve had to call more than six times just to get an update, but all I reach is an automated message. I’m currently paying out of pocket for a rental with no information on my vehicle’s status. No one returns calls or follows up. More
June 05, 2025
Linda Rodriguez in warranty department is absolutely wonderful and Gracie Casanova Service Director did everything possible to accommodate me !!! wonderful and Gracie Casanova Service Director did everything possible to accommodate me !!! More
Other Employees Tagged: Mike Ortiz
June 03, 2025
Car had problem with the hybrid system and they did everything they could to get it fixed as soon as possible everything they could to get it fixed as soon as possible More
Other Employees Tagged: CJ Fernandez, Bernalson Douze
June 03, 2025
Really Bad customer service! !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have !!! There's no way to talk to anyone, no one knows anything about your car, they don't answer calls and you have to go in person to realize they have no communication with the specialists. My car went two weeks without any mechanic checking it, when Neyma told me it was a one to two day diagnostics, not even the manager has any idea how to have a good customer service, Neyma is unfriendly. The worst place I would never go back to again. Terrible! More
Other Employees Tagged: Bernalson Douze, Gracie Casanova
June 02, 2025
Great service , highly recommended , professional service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased service,professional staff, communication, knowledgeable service technicians,clean environment,,extremely pleased More
Other Employees Tagged: Linda Gonzalez, Stacy-Ann Bonner, Bernalson Douze, Gracie Casanova, Caylie Salazar
June 02, 2025
I’m not very happy with my lease. I got 3 recalls already, need to find a better deal and I hope you guys can help me! I got 3 recalls already, need to find a better deal and I hope you guys can help me! More
Other Employees Tagged: Allison Gilliland, Bernalson Douze
June 02, 2025
The car needed service on the electrical system and they made accommodations to have it tested early and get to work on it and get it out with in 2 days made accommodations to have it tested early and get to work on it and get it out with in 2 days More
Other Employees Tagged: Allison Gilliland, Linda Gonzalez, Greg Fernandez, CJ Fernandez, Stacy-Ann Bonner, Bernalson Douze, Gracie Casanova, Caylie Salazar