Neyma Cuello
Neyma Cuello at Hollywood Chrysler Jeep

Neyma Cuello

Service Advisor

Hollywood Chrysler Jeep

2100 SR 7
Hollywood, FL 33021

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4.0
80 Reviews
4.0

80 Reviews

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80 Reviews of Neyma Cuello

June 24, 2025

Dealership Rating
Employee Rating

Complete lack of customer concern, deadlines would come and go and feedback was nonexistent. Even with multiple calls to Neymar, Carlos And Gracey weekly. Car was marked completed at the end of May and as More

by Tonyjergovich01
Recommend Dealer
No

Other Employees Tagged: Neyma Cuello

Jun 24, 2025

Hollywood Chrysler Jeep responded

Tony. The team has confirmed that your vehicle was completed in service and you were kept informed by the service department. As the vehicle is a lease return, sales informed you that you would need to come into the dealership and sign paperwork to complete the end of lease contract. The team is still waiting for you to arrive at the dealership to complete this process.

June 23, 2025

Dealership Rating
Employee Rating

I brought my Jeep in for service, but it sat for 11 days without being looked at, which forced me to cover the cost of a rental car myself. Throughout that time, my service advisor did not return any of my More

by smikelonis
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Allison Gilliland

Jun 24, 2025

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention, Mike. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 22, 2025

Dealership Rating
Employee Rating

Great service, great staff. I’ll be back for my next service. Great experience. Thank you. More

by manuelez1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 21, 2025

Dealership Rating
Employee Rating

The advisor that assisted me was knowledgeable and helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. More

by dlaurent5050
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 21, 2025

Dealership Rating
Employee Rating

There is no way, a vehicle can’t be diagnosed in a week in a half of being at the dealership. More

by pittsy557
Service Time
Service Communication
Recommend Dealer
No
Jun 24, 2025

Hollywood Chrysler Jeep responded

"Pittsy557" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 15, 2025

Dealership Rating
Employee Rating

Waited since August 1924 to get my car finished service managers, giving me the runaround xxxx me off to each other. Very disappointed experience will never recommend anyone to this facility ever. More

by thecarpenterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stacy-Ann Bonner

June 14, 2025

Dealership Rating
Employee Rating

After doing the work they did, they forgot to align my car. I left and drove it home. My steering wheel was facing left instead of being straight. I took it back. The did an alignment and I left. Now More

by ladylaw33324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 14, 2025

Dealership Rating
Employee Rating

Worst most incompetent service ever. I’m so glad I found Chrysler of Aventuea although I would have driven to key west to avoid Hollywood. More

by jsalinas75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 12, 2025

Dealership Rating
Employee Rating

8 days for a diagnostic…. . absolutely unacceptable. I picked up my car before being seen because that is insane! I had ZERO communication on updates or a timeline. Nobody answ More

by kellyjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

June 08, 2025

Dealership Rating
Employee Rating

Mechanics are not well trained They do not know how to do a proper diagnostic of your car More

by jfherrera11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 10, 2025

Hollywood Chrysler Jeep responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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