Neyma Cuello

Hollywood Chrysler Jeep provided timely service and support in repairing my vehicle, which included the use of a loaner vehicle while the repair was being completed. support in repairing my vehicle, which included the use of a loaner vehicle while the repair was being completed. More

by GiGi Verified Customer Verified Customer

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I have been going there for months and they can’t solve my starter issue my starter issue More

by michailm Verified Customer Verified Customer

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Organized. Clean. Calm professionals. So far, work seems to be high quality. Staff were also. courteous and helpful when answering questions. Head and shoulders Clean. Calm professionals. So far, work seems to be high quality. Staff were also. courteous and helpful when answering questions. Head and shoulders above the rest. More

by jeg02007 Verified Customer Verified Customer

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Todo perfecto. Muy recomendable es mi dialer más recomndado. Y el financista gonzalo un genio. Muy recomendable es mi dialer más recomndado. Y el financista gonzalo un genio. More

by JAVIERPATRI Verified Customer Verified Customer

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A place where you can get your car service and be pleased with it very much thank you with it very much thank you More

by Big o Verified Customer Verified Customer

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Fast and complete. Very nice pleasant place and waiting room. Or outside in the air. Very nice pleasant place and waiting room. Or outside in the air. More

by yeeelandeliana Verified Customer Verified Customer

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Great customer service excellent attention to detail she kept us informed along the way and had her technicians fix our car properly kept us informed along the way and had her technicians fix our car properly More

by Tsbourak Verified Customer Verified Customer

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employee I dealt with was great. Communicated with me through text and was prompt and expedited the service of my vehicle. Communicated with me through text and was prompt and expedited the service of my vehicle. More

by sal38 Verified Customer Verified Customer

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My 2012 Jeep Grand Cherokee SRT 8 was repair and the issue has not recured issue has not recured More

by LocoCuban218 Verified Customer Verified Customer

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Once again, I found myself in a very disappointing situation with Hollywood Chrysler Jeep. I brought in my son’s car to have a coolant leak checked—an issue that hadn’t occurred since March of this ye situation with Hollywood Chrysler Jeep. I brought in my son’s car to have a coolant leak checked—an issue that hadn’t occurred since March of this year—along with a few minor concerns. Four days later, I received a text message stating that the problem was allegedly so severe that the entire engine needed to be replaced, along with the hoses, coolant reservoir, and thermostat, for a total of $18,265. When I returned to pick up the vehicle for a second opinion, I was informed that it had no coolant and couldn’t retain any, making it undrivable. This was extremely concerning, considering my son had driven the car in good condition—with a full coolant reservoir—all the way from North Central Florida without any issues. Somehow, within a few days in their care, the vehicle had gone from fully operational to completely undrivable, with a supposedly damaged engine and hoses. After speaking with the manager—who was initially unaware of the situation—he looked into the matter and discovered that the issue could be resolved simply by replacing the coolant container, which was done in under 30 minutes. I then took the car to a second repair shop, where I was told the engine was perfectly fine and that only regular maintenance was needed. This experience was completely unacceptable and felt deceptive. It is deeply troubling that such an extreme and costly repair was recommended for an issue that turned out to be minor and easily fixable. Unfortunately, this type of behavior feels unethical and dishonest, and it has caused me to lose all trust in this dealership. It’s the reason I’ve decided to sell my own Jeep. While my son still owns one, this will be the last time we bring a vehicle to this location. The customer service was poor, and the entire experience felt more like a scam than a legitimate service. I strongly urge others to proceed with caution. More

by JEREMYGE Verified Customer Verified Customer

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