Nelson Pacheco

After driving the f-150 home, I discovered that the front cap to the driver-side running board was missing. I followed up with the salesperson and was told he would get back to me. 12 days later nothing? I cap to the driver-side running board was missing. I followed up with the salesperson and was told he would get back to me. 12 days later nothing? I followed up with a manager that said the warranty did not cover this. Following months of me pestering the salesperson and letting them know I would install it, they agreed to cover it. But I was later told they could not locate the part. I located the part in about 10 minutes with an online search. It is only a $35 dollar part, so I can't imagine what it would have been like with something serious. Obviously, the cost is not the issue, it's the point of it. And Yes I did have a 6 month warranty and I have the entire text chain and photos to prove it. This could have been an easy win for them. They had my $$ and were on to the next sale. Sad Sean More

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Knowledgeable and courteous staff from start to finish with purchase of a new car. Took time to explain all the features of the car. with purchase of a new car. Took time to explain all the features of the car. More

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The purchase was managed thru Nelson Pacheco. He had thorough knowledge of the vehicle and features. Throughout the purchase he supported the review of procurement scenarios with and without trad He had thorough knowledge of the vehicle and features. Throughout the purchase he supported the review of procurement scenarios with and without trade in(s). During each review he was patient and diligent in following thru on research/approvals as needed. In the review both parties managed concession in the sale price and vehicle valuation to finalize on a solution that was palatable by all parties. Overall, the experience was very professional and comfortable. More

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Nelson Pacheco was a pleasure to work with. My only complaint is the amount of time it took for completion of the sale. Long time to complete the loan paperwork and a few manager consult delays My only complaint is the amount of time it took for completion of the sale. Long time to complete the loan paperwork and a few manager consult delays. But I'm very happy with the car and I highly recommend Nelson. More

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This was our first time with this dealership. We were very pleased especially with Nelson Pacheco. He came out to greet us and was so welcoming. He asked how he could be of help and from that mom We were very pleased especially with Nelson Pacheco. He came out to greet us and was so welcoming. He asked how he could be of help and from that moment on he was excellent. We talked a lot about what we were looking for and our price range. Nelson showed us many trucks on the lot and was very knowledgeable about every aspect of the vehicles. Nelson found us a truck not on your lot but exactly what we were looking for. Within a very reasonable time we had our truck. Every thing about the sale went smoothly and we feel Nelson was very good to work with. The dealership was very clean and welcoming as well. They have us as future customers. More

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