Nelly Rasuleva

Katherine Pacheco was very kind and accommodating to our needs. She helped me get my first car with very easy service, and also helped us get the right price. Very pleasant and would deal with her again. needs. She helped me get my first car with very easy service, and also helped us get the right price. Very pleasant and would deal with her again. More

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I purchased my vehicle 6 years ago from Toyota South. On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I recei On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I received a call informing me the vehicle was ready. The vehicle wouldn’t start, requiring a jump-start by Dwayne. The car began shaking while driving home, and within 15 minutes, it slowed to a crawl, maxing out at 15 mph. This happened on a busy intersection, putting me in a dangerous situation. Despite calling Toyota South to report this emergency, no one followed up, forcing me to have the vehicle towed home as the dealership had already closed. On Monday, January 6, 2025, I returned the vehicle for further service. I spoke to the General Manager who was extremely helpful and professional. He provided me with a rental and ensured me that the issue would be resolved. Unfortunately, as helpful as he was, my vehicle has not been fixed as I write this letter. The vehicle was returned to me on Tuesday, January 7, 2025, at approximately 12:30 p.m. However, I had to return it yet again on Thursday, January 9, 2025, at 10:10 a.m. due to the same unresolved problem. Now, I am being told that the service team has detected “new codes.” On Tuesday when I picked the vehicle, I was informed by Steve, the service manager that I needed a new battery in order for the vehicle to work properly. I complied with this recommendation by purchasing and installing a battery as advised. Despite this, the same issue persists, and my vehicle remains at Toyota South. This is after paying nearly $1,800. At this point, I am left to conclude one of three possibilities: My vehicle was misdiagnosed from the beginning. The diagnostic equipment being used is faulty and failed to identify the issue accurately. The mechanics are incapable of properly diagnosing or repairing my vehicle. More

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Rude no assistance service sucks I'll never ever come back here again ,,4 hour wait terrible back here again ,,4 hour wait terrible More

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Great customer service! Leroy McIntosh is a pro! I told him what I wanted and he worked out the details with brio! Leroy McIntosh is a pro! I told him what I wanted and he worked out the details with brio! More

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Sales person was so friendly abd polite. He was extremely nice, he made sure I got explanations for every question I had. Kudos to him He was extremely nice, he made sure I got explanations for every question I had. Kudos to him More

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The greeting and the service was great. The didn't try and force a repair that I really didn't need. I have had worse. I have been going for a little over a year now and the service is gett The didn't try and force a repair that I really didn't need. I have had worse. I have been going for a little over a year now and the service is getting faster and better. More

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The young lady who assisted me was polite and efficient. I didn't wait long to be serviced. I didn't wait long to be serviced. More

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I'm very happy for the service is has so good thank you for the service again see you next time God bless you b for the service again see you next time God bless you b More

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I bought my car from your store and everyone have been very pleasant respectful and punctual whenever I bring in my car. Service is great no problem very pleasant respectful and punctual whenever I bring in my car. Service is great no problem More

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Gerald is very professional and goes the extra mile to make sure you are a satisfied customer. The entire team at Toyota South goes above and beyond. We are always treated like family at Toyota South Atla make sure you are a satisfied customer. The entire team at Toyota South goes above and beyond. We are always treated like family at Toyota South Atlanta. I will continue to refer my friends and family to Gerald. More

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