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Nellie Pasquarella
Nellie Pasquarella at Torrington Toyota

Nellie Pasquarella

Service Advisor

Torrington Toyota

1472 E Main St
Torrington, CT 06790

4.9
15 Reviews
4.9

15 Reviews

Write a Review

15 Reviews of Nellie Pasquarella

April 28, 2026

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Employee Rating

They do an excellent job. The coffee could be better but the service met my expectations. More

by fcnyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dzurnak

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Apr 29, 2026

Torrington Toyota responded

Thank you for choosing Torrington Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 27, 2026

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They help me with all my needs . Only dealership that I trust when it comes to making repairs on my car . More

by WANDAPAIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nick Urso

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Apr 27, 2026

Torrington Toyota responded

We’re pleased to support all your Lexus RX 350L service needs and honored to be your trusted choice for repairs. Thank you for your continued confidence in our team.

April 27, 2026

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Employee Rating

Great staff. Clean facility. Good pricing. Highly recommended. Online appointments is great service. Kids area helps too. More

by pdelasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nick Urso

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Apr 27, 2026

Torrington Toyota responded

Thank you for noting our clean facility and staff dedication. We’re happy the online scheduling and kids area enhanced your visit. It’s great to hear our pricing and attentive team met your needs while servicing your Lexus RX 350.

April 24, 2026

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Friendly and helpful staff. Called for an appointment and got it pretty quick. Service was prompt and done well. More

by cs6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Sullo, Michael Dzurnak, Nick Urso

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Apr 24, 2026

Torrington Toyota responded

Thank you for sharing your experience. We’re glad our team scheduled your Toyota Sienna service promptly and handled it with efficiency and care. We appreciate the five-star rating and look forward to assisting you again.

April 21, 2026

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Employee Rating

They are always prompt and communicate with us any issues with our vehicles. We have been a customer for over 15 years. More

by jsmith1113
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 21, 2026

Torrington Toyota responded

It’s been our pleasure to work on your RAV4 Hybrid and keep you informed about any issues. We appreciate your loyalty over the past 15 years. Nellie will be happy to hear your praise for our prompt communication.

April 21, 2026

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Employee Rating

Nellie was very helpful and took the time to answer all of my questions. The service at Torrington Toyota is consistently excellent. More

by alorusso11
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Urso

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Apr 21, 2026

Torrington Toyota responded

We appreciate you highlighting Nellie’s helpful assistance with all your questions. It’s wonderful to know our service team continues to meet your expectations when you bring in your Toyota. We look forward to supporting you again.

April 21, 2026

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Employee Rating

Nellie is a pleasure to work with and gives the full picture of what is happening with my vehicle! More

by joe@palmerinsurance.com
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tarek Hamzy

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Apr 21, 2026

Torrington Toyota responded

Thank you so much, Joe, for your excellent review! We are so glad that Nellie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Torrington Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.

April 20, 2026

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I would recommend Torrington Toyota. We bought our car here and the service is great. When we need service we are able to get right in and they're very thorough. More

by djdoyle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Dzurnak

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Apr 20, 2026

Torrington Toyota responded

It’s great to hear you recommend us after purchasing your Toyota and experiencing our service. We’re glad you can get in quickly and that our technicians are thorough. Thank you for letting us know and we look forward to helping you again.

April 08, 2026

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Employee Rating

They are always very helpful. They make sure I understand everything that needs to be done and when it needs to be done by. More

by manycars222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Torrington Toyota responded

It’s great to hear that Nellie and our team guided you through the service schedule and needs for your Toyota 4Runner. Knowing you felt informed about each task and its timing means a lot to us.

April 03, 2026

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Employee Rating

Nellie came to my car looked over the situation and came up with a very simple solution to what I thought was a major problem. Her observation cleared up in a few minutes what I thought would need a service More

by revrod46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2026

Torrington Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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