Neil Newman

Benzel-Busch Motor Car, white glove specialists offering the best or nothing. Always an amazing experience working with anybody from any of the departments. From sales to service, there was no stone left u the best or nothing. Always an amazing experience working with anybody from any of the departments. From sales to service, there was no stone left unturned to ensure such joy and smiles from ear to ear when purchasing, leasing, or servicing my vehicle. They literally go through all measures to ensure I was taken care of exceptionally. Working with Gio and the sales team/managers, I felt nothing but warm invitations and excitement! When it came to service, Eli, Sossio, Neil N. and David N. were nothing less of brilliant in terms of ensuring the cleanest procedures and accommodations. You want to shop luxury, you'll get the absolute best with this dealership. More

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If you happen to be in some type of collision and need repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened repairs… AVOID this place. The panoramic sunroof shattered on my E-Class and the glass ultimately ended up scratching the car. The incident happened March 23… I did not get the vehicle back until April 24. I was told it was going to take 10-15 days. Nope… Not even close. Not only did the original quote tripled but there was practically no communication from the dealer… I had to reach out to the adviser [Neil Newman] who basically stopped replying to the email until I got some type of manager involved (who never bothered to reach out or reply to the emails despite knowing how dissatisfied I was with the entire ordeal). I hate to be a person that hounds other people. I am well aware of potential findings that would delay the repairs but having the vehicle sit at some facility in Saddle Brook for 3 weeks is unacceptable. Sad, I genuinely was going to bring my cars here both for service and/or any future incidents because of the proximity to my home but this type of incident has taught me to stick to the dealer I’ve stuck by for almost 7+ years despite its commute. More

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I brought my vehicle in for a collision repair and unfortunately the vehicle sat there for one week before it was moved off-site for the repair. I'm not sure if that is the norm or what the hold-up wa unfortunately the vehicle sat there for one week before it was moved off-site for the repair. I'm not sure if that is the norm or what the hold-up was but I am just disappointed it took so long to get looked at when I was given the impression when I dropped it off it would be moved that day. Otherwise the repair itself was fine. However, after I picked up my vehicle the check engine light went off which is surprising as I just literally picked it up from being serviced which is forcing me to have to go back to have it looked at. I don't know what was missed there. More

by LS9394 Verified Customer Verified Customer

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We had an excellent experience with Neil. He is both friendly and professional—job well done. He is both friendly and professional—job well done. More

by MORA01 Verified Customer Verified Customer

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Complete lack of integrity and follow through on customer satisfaction. Agreed to pick up and return vehicle, picked it up and then "didnt have a driver to return it" so I was forced to waste 2 hours of my d satisfaction. Agreed to pick up and return vehicle, picked it up and then "didnt have a driver to return it" so I was forced to waste 2 hours of my day after a long flight to go and pick the car up. The problem was NOT fixed either, so I was charged for a diagnostic fee and nothing was repaired. I will not be buying another car at this dealership. There are other dealers to choose from.... More

by CHRIS@POSH-NOSH.COM Verified Customer Verified Customer

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What an experience I brought my car in for detail and new wiper blades. Turns out my car had a recall issue. Took a loaner. Unfortunate incident with loner. As if things couldn't get worse the part my car ne wiper blades. Turns out my car had a recall issue. Took a loaner. Unfortunate incident with loner. As if things couldn't get worse the part my car needed was on back order with no delivery date. Almost 2 months passed. After insurance claim for the loaner and waiting for my car. I was reunited with my car. Overall, considering everything, I have to say I was very pleased with the service I received. I've been a customer since 2004 and I plan to stick with them going forward. More

by almeidas Verified Customer Verified Customer

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No meaning to say something to you because of nothing to change for our opinion…. change for our opinion…. More

by BAEBIZ Verified Customer Verified Customer

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My car was with the collision department for over one month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the statu month. The service advisor told me it would be 10 - 15 business days. During this time, I did not receive one outgoing call from MB about the status of my car. I had to continually reach out an leave voicemails inquiring about the status of my car and even then, no one called me back. The only time I could speak with a person is if I asked the front desk to connect me to the collision department and someone happened to pick up. When I finally picked up my car, the service advisor had texted to me the amount which I owed but neglected to tell me about the credit card processing fee until I was at the dealership. The fee was over 200 dollars and had he notified me in advance, I would have brought a check or other form of payment. More

by RSHIMAZAKI Verified Customer Verified Customer

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Service was good. My car was repaired on time and advisor kept me in the loop My car was repaired on time and advisor kept me in the loop More

by KMORAGNE Verified Customer Verified Customer

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Although insurance has agreed still took the payment from me upfront ask me to contact insurance company for reimbursement. me upfront ask me to contact insurance company for reimbursement. More

by HABHISHEKJGEC Verified Customer Verified Customer

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