Neil Mendes

No better group to purchase a vehicle from period. From sales to service department we won't go anywhere else. From sales to service department we won't go anywhere else. More

by NuñezFam Verified Customer Verified Customer

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I can't say enough good things about Ferman Chevrolet Service Team! Their service department is absolutely phenomenal - I had the misfortune to have two separate and distinct breakdowns of two of my Chev Service Team! Their service department is absolutely phenomenal - I had the misfortune to have two separate and distinct breakdowns of two of my Chevy vehicles within a week’s timeframe. Fortunately, thanks to Neil Mendes and his management and coordination of matters between the servicing and the parts department, repairs were done thoroughly and correctly, with no lingering issues. This is the gold standard for customer service. More

by CHRISORRUNG Verified Customer Verified Customer

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Perfect service enjoyable experience will go back again and looking forward to it I’m just trying to make the 15 word minimum. and looking forward to it I’m just trying to make the 15 word minimum. More

by Brendan15 Verified Customer Verified Customer

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Thanks for the excellent sales and finance efforts on my behalf. I’m already enjoying my new truck! behalf. I’m already enjoying my new truck! More

by dwyckoff Verified Customer Verified Customer

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nice informative persons who do their best to make you understand what is going on understand what is going on More

by tomredhead73 Verified Customer Verified Customer

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Thank you for working on my jeep as well as all my chevy trucks! Bravo trucks! Bravo More

by bmonteverde11 Verified Customer Verified Customer

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Thank you for great service, car wash, coffee, and a shuttle ride home kudos kudos shuttle ride home kudos kudos More

by bmonteverde11 Verified Customer Verified Customer

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I brought my corvette in for service on 10/14 to fix an ignition switch issue. I was told it would be a 4 day job due to the need to order the part. After 4 days I called multiple times to check on the sta ignition switch issue. I was told it would be a 4 day job due to the need to order the part. After 4 days I called multiple times to check on the status of the repair and did not get a return call for several more days and it was then that I was told that they locked the keys in the car and when they tried to jimmy it open they broke the driver side window. They said it would be a few more days because they had to order a new window. I called multiple times to check status and did not receive a call back until they called to tell me that while installing the new window it slipped and broke the regulator. I called multiple times to check status and never received a call back. I went to the dealership in person and was told they fixed the window and regulator but that the car was not ready because they could not calibrate the part they installed in the steering column and they were waiting to hear back from engineering. I called again on 11/15 to check status and received a callback saying it was now ready. I went to pick it up on 11/16 but found that the car was not ready to go because they did not detail the car which they promised to do because when I brought the car in it was freshly detailed and while in their possession it became covered in dirt inside and out. I was told it would be ready on 11/18. I hope that this proves to be true. I inquired about a discount for the service work due to the extreme inconvenience caused by the dealership. I was told that they don’t give discounts for delays, no matter the length of the delay. In summary, they will have had my car for over 5 weeks to fix a problem that was quoted as a 4 day job, that is if it is indeed ready on 11/18. I also asked for a quote for some minor body repairs but will not have this work or any other work done at this dealership due to their horrible customer service and incompetence in performing the service. More

by John Verified Customer Verified Customer

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Niel was rude and disrespectful talks down to customers. His boss done nothing but say that he didn't want my business. After talking to other people they felt the same way about being talked down to. This His boss done nothing but say that he didn't want my business. After talking to other people they felt the same way about being talked down to. This sucks because this dealership is closer to my home. However I will not be talked down at and disrespected More

by riwstealers Verified Customer Verified Customer

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Joe Lord , sales and Coltran, finance were great rofessiomal, open and very helpful. Would recommend them to anyone in need of new/used vehicle. Thank you, gentlemen! rofessiomal, open and very helpful. Would recommend them to anyone in need of new/used vehicle. Thank you, gentlemen! More

by dwyckoff Verified Customer Verified Customer

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