Neal Simon | Page 79

CX9 Awesome Experience !!!!!!!!!!!! I want to start off by saying I never write reviews. However I feel compelled to Praise the whole Hamilton Mazda team. I was in need of getting out of I want to start off by saying I never write reviews. However I feel compelled to Praise the whole Hamilton Mazda team. I was in need of getting out of a vehicle that was very unreliable (only 2 years old) and was going to purchase a Jeep mostly because of the ridiculous deals they have going now. I have always loved the CX9 and it has always been just out of reach price wise I have looked at it on several visits before buying the death trap as we like to call it in 2013. My husband who was dead set against the Jeep suggested I go talk to Hamilton Mazda 1 more time. So off I go to Hamilton Mazda as soon as I get there I ask for Neal S who had helped me previously. He was off but came in quickly any way to meet with me. We talked I explained that I wanted (the Mazda CX9 Touring on the Showroom Floor Pearl White with Almond Leather interior with AWD) and where I wanted to be payment wise all the time thinking this poor guy is probably loosing this gorgeous day stuck inside with me on a deal I didn’t think was possible. I also want to say the Mazda CX9 was well over $2000 more than the Jeep so I really thought I was wasting my time and Neal’s. He repeatedly told me it was fine and if there was anything he could do he would to make this happen so I could have the Mazda SUV of my Dreams. I have to say I was shocked when he came back with the numbers and they were so close to the other suv I was shocked. I saw right away this was possible and likely going to happen with a little tweaking to the deal running my credit and such. Within 30 mins we were under where I wanted to be and I was set to pick up my CX9 the next day since it was Neal’s day off and I could certainty wait another day. I called 1st this in the morning to add Automatic start which my husband reminded me when I got home that I cannot live without. I went back the next day did the paperwork which was painless and found out the deal got a little better since we already have a Mazda 6 registered in the house within 1 hour I was done with paperwork and synching my phone. I was treated with respect which any woman knows is hard to get at a car dealership. I was never talked down to as I was other places or dismissed and told to come back with my husband. I was not harassed to make the deal right that minute or it was “going to be off the table”. The whole Hamilton Mazda team was great and helpful and courteous. I will recommend them to anyone looking for a vehicle new or used. I feel like I got a great deal and feel when I return for service I will be treated with the same respect I received from the sales team. Again all this from someone who really doesn’t write reviews Hamilton Mazda does deserve to have people know they are AWESOME to work with!!!!!!!!!!!!!!!!!!!! More

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Hamilton Mazda worked hard to make a deal with me! My experience with hamilton mazda was excellent. They got me to the payments I wanted to be at. It was overall a great decision to go to them. My experience with hamilton mazda was excellent. They got me to the payments I wanted to be at. It was overall a great decision to go to them. More

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Worked Quickly and Honestly Found one quote online that was actually lower than Hamilton's, mostly because the car in their inventory had fewer options. When I went to that deale Found one quote online that was actually lower than Hamilton's, mostly because the car in their inventory had fewer options. When I went to that dealership, they snuck in over $2,500 in pre-tax dealer warranties and fees into the monthly installment that weren't listed on their quote. Coming to Hamilton Mazda the next morning was a world of a difference. Neal worked with me on price to bring it more in-line to the other dealer's offer. Jonathan went through the paperwork quickly, didn't push any unnecessary warranties on me after I declined and a short while later I left with a new car. More

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excellent dealers I bought Mazda van in 2013 from Hamilton Mazda . It was a used car but I never had any problem. Great car for its price. I bought Mazda van in 2013 from Hamilton Mazda . It was a used car but I never had any problem. Great car for its price. More

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Attacked to Relaxed After being attacked by Sansone Mazda ("Are you ready to buy rght now" and "Let me call the owner") with the obnoxious BS. I found Hamilton Mazda on After being attacked by Sansone Mazda ("Are you ready to buy rght now" and "Let me call the owner") with the obnoxious BS. I found Hamilton Mazda online. The best decision I made was taking a ride there. Although the car listed on the website was not what I wanted (stick instead of automatic) the price was honored and I bought a 2014 Sport that day. What a pleasure to deal with honest men. More

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Great experience. We had picked a car that needed to be obtained from another dealer. The car sent by the other dealer had issues and we did not want the car. Neal and Mitch worked to get another car for obtained from another dealer. The car sent by the other dealer had issues and we did not want the car. Neal and Mitch worked to get another car for us from another dealer. We were not pressured to take the original car; they understood first impressions are everything. I received a call the next day and was told the new car was found and delivered to their dealership. The way they handled themselves when we rejected the first car allowed us to see their outstanding customer service. I would definitely recommend Neal and the staff at Hamilton Mazda. More

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I've been to a lot of dealerships and Hamilton Mazda is by far the most comfortable, low stress dealership to work with. This is actually the second vehicle we bought from Neal; my wife recognized him r is by far the most comfortable, low stress dealership to work with. This is actually the second vehicle we bought from Neal; my wife recognized him right away even though it's been at least 6 years since we've seen him. Salesmen we've dealt with at OTHER dealerships will talk your ears off about why their brands blinker bulbs are superior, how their vehicles actually levitate while on the highway to reduce gas mileage, and they'll be sure to poke and prod at the wrong times with those uncomfortable questions you know they're using to gauge how deep you're willing to dig into your pockets. Not Neal and not at Hamilton Mazda... he stuck to the facts, explained the benefits of the vehicle we were looking at compared to the competitors based on our "needs" that we discussed, and was overall very pleasant to deal with. Want a test drive? Sure, here are the keys "go have fun". Don't have the right color on the lot? "hold on we'll check local inventory and help get you in the right vehicle if that's what it takes". And when it comes time to talk about price & financing, they're as straight forward as any sales team i've ever met..... talking numbers doesn't feel like you're trying to figure out a magicians card tricks. Nothing up their sleeves, just looking to sell you a car, not a car with an ulcer on the side. If put on the spot and had to come up with one idea that would have made this buying experience better.... I'd say the only thing they need at Hamilton Mazda is a full service bar; so I could buy those guys a beer after signing the paperwork (and have my designated driver wife drive me home of course!) Thanks again guys -Matt & Serena More

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After shopping around for dealers online through dealer rater and visiting their websites, I sent out some test drive/quote requests for a new 2014 Mazda 3 sedan. I did not immediately visit Hamilton Mazda rater and visiting their websites, I sent out some test drive/quote requests for a new 2014 Mazda 3 sedan. I did not immediately visit Hamilton Mazda (though they did respond promptly to my requests), mainly due to the fact that no sedan models that I was interested in were available to test drive. Other dealers were attempting to get me in the door by saying they had them readily available, though I knew this not to be true. A month or so went by since those initial requests, but Ronnie kept in touch with me through periodic e-mails to see if I was still interested in pursuing a Mazda for my next car. I told him I was and was waiting for a specific sedan trim levels to to come in before I visited for a test drive. As soon as the models I wanted to see were offloaded from the truck and prepped, Ronnie contacted me to let me know that he had them waiting and ready for a test drive. We scheduled a drive, but I had to cancel for another obligation. Later that week, I contacted Hamilton's online chat service to ask a question about some of the new accessories I saw in the sales brochure for the Mazda 3. Neal was the representative I spoke with, and he was very helpful and polite. I called him to discuss my inquiry further, and he was able to quickly and accurately tell me the answers to my questions after speaking with Hamilton's parts representative. He invited me in to test drive the cars that Ronnie and I previously discussed, so I decided to come in after work that day. Shortly after my arrival, I met with Neal who greeted me with a professional and friendly manner and showed me the 2 models (all setup and ready to go out front) that I had asked about. He took my driver's license to make a copy, grabbed the keys, and showed me around the cars. He turned one on and showed me some of the features with the command media system and then said the cars were mine to take out for a drive on my own. I wasn't expecting a solo test drive, but he told me a good route to take them on and to bring them back when I was done. No time limit, no restrictions. Just me and the cars. I drove the first model and came back about 15 minutes later. He tossed me the keys to the 2nd model and off I went again! I spent more time with the 2nd model as this was the one I was seriously interested in. Upon my return, he asked what I thought and was happy to answer any of my extra questions. I checked out the rest of the car (trunk, rear seats, etc.) before walking inside to talk about the ordering process. Neal knew I wasn't ready to purchase yet from our discussion over the phone (I'm in the process of saving up my down payment), so he just told me what the next steps would be when I was ready to place an order/make a purchase. ZERO pressure to try to obtain my business unlike some other dealers I had visited previously. I asked about the benefits of purchasing through Hamilton and what kind of price point they sell their cars at. I left feeling very excited about the new 2014 Mazda 3 and have decided it's the car I will purchase. Ronnie and Neal helped to make the experience of test driving it and answering my questions about the car a joy and hassle free. I definitely recommend them for a no non-sense enjoyable car shopping experience! More

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Traveled an hour to buy a used Infiniti G37. I searched the internet prior to buying and their price was very competitive. There was no scams like other dealers who add bogus costs to the internet advertis the internet prior to buying and their price was very competitive. There was no scams like other dealers who add bogus costs to the internet advertised price. Neal, my salesperson, was very easy to work with and even contact the previous owner of the G37 to track down the second keyless ignition / entry key. I was very pleased with the customer care after the purchase. Neal followed through on promises that he made during the purchase. Too often other dealers forget your name after they have your money. I'd recommend this dealer to anyone considering an automobile purchase. More

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After holding on to my old Ford a bit past its prime, I was petrified at the thought of purchasing a new car. I visited other dealers, wasn't particularly pleased with the service or inventory, and then o was petrified at the thought of purchasing a new car. I visited other dealers, wasn't particularly pleased with the service or inventory, and then on a whim, I checked out the Hamilton Mazda website, immediately seeing a car I was interested in. I received an e-quote within minutes of my request as well as a phone call from the dealer inviting me to come take the car for a test drive. A few hours later, I was there purchasing that very vehicle. The service is excellent, the prices are competitive, and I couldn't be happier with the purchase of my 2013 Mazda2. I look forward to doing business with Hamilton Mazda for many years to come and hopefully sending some new customers to them along the way! Special thanks for Neal Simon whose exceptionally customer service made the experience an amazing one! Crystal Roman New Jersey More

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