Nathan Zoesch

I was interested in making a cash purchase of a 2025 CPO Mazda 3. The internet published sticker price was $25,817. I offered to pay that price plus the doc fee, county taxes, title, and plate transfer fe Mazda 3. The internet published sticker price was $25,817. I offered to pay that price plus the doc fee, county taxes, title, and plate transfer fees. The offer they presented had Xilion protection (a more the $3k add) and etching (a $499 add). A note on the etching; when first I viewed the car the salesperson pointed out what he said was security etching in/on the metal seam of the hatch. This is not dealer VIN etching; it's a body panel laser etch that Mazda applies at the factory for all their vehicles. VIN etching is applied to glass panels somewhere on the car. I'll also note that almost all modern cars have the VIN's located in at least 4 to 5 locations on the car already and adding another copy of the VIN is almost worthless. They refused to remove these junk price adds (said they couldn't) even after I repeatedly said I didn't want them (though they did reduce the cost of the adds). Their supposed Out The Door (OTD) price was still about $1k more than the sticker plus "normal" fees and taxes. So effectively their advertised price was artificially low just to get people in the door. I will note that the salesperson himself acted professionally, other than lying about the vehicle etching. Additionally, when I had to have the obligatory meeting with the salesperson's manager, he stopped over, shook my hand, said have a nice evening, and was gone in about 5 seconds. He didn't even give me his name. For a more than a week they kept following up and I renewed my offer to pay sticker plus the doc fee, tax, title, registration, and plate transfer fees. They refused, which is ultimately the dealer's prerogative, but I find Russ Darrow's practices highly deceptive. I even received a call from the salesperson asking if I wanted to move forward with the purchase after they sold the car. How is it possible that I knew the car was sold and removed from their site, but the salesperson didn't know. I and my family will be avoiding Russ Darrow for all our future vehicle purchases. More

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Everyone was so nice. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. It was a great experience. Terrific vehicles. My 3rd CX5. So happy with everyone at Russ Dartow. Great crew. More

by CHUCKL1964 Verified Customer Verified Customer

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Tim Scott was great. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. He was very personable and knowledgeable in his field. He could answer all of our questions and made the process fast and easy. More

by AMMALONA Verified Customer Verified Customer

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Salesperson was great, knowledgeable and helped me find a car. The paperwork part was horrible. I should have been given temporary tags for my car while my tags were getting switched over. Since that didn’t car. The paperwork part was horrible. I should have been given temporary tags for my car while my tags were getting switched over. Since that didn’t happen, I ended up trying to convince a police officer not to tow my car and ended up with a couple warnings on my record. More

by Kgatzow Verified Customer Verified Customer

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I was very pleased with the service I received from my sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. More

by SCHECK5227 Verified Customer Verified Customer

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Great service. Peyton was very responsive to emails and requests for test driving the type of vehicles I was looking for. They even brought a car from another site Peyton was very responsive to emails and requests for test driving the type of vehicles I was looking for. They even brought a car from another site to help me make my decision. Fabulous staff and trustworthy More

by Jlcuske Verified Customer Verified Customer

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