Nathan Thompson
Nathan Thompson at Autonation Subaru Carlsbad
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Nathan Thompson

General Manager

Autonation Subaru Carlsbad

5500 Paseo Del Norte
Carlsbad, CA 92008

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3.8
85 Reviews

Dealership Experience

16 yrs, 11 mos

Industry Experience

16 yrs, 11 mos

Languages Spoken

English English

3.8

85 Reviews

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85 Reviews of Nathan Thompson

September 10, 2024

Dealership Rating
Employee Rating

I came into the dealership on August 4th to look at a car posted on their website. They originally said the car was on the lot but after an hour of looking, they couldn’t find it. Things happen, I understand More

by SanDiegoShopper
Recommend Dealer
No

Other Employees Tagged: Yuri Ganzha , Neftali

October 03, 2023

Dealership Rating
Employee Rating

BUYER BEWARE/ BAIT AND SWITCH Dear AutoNation Team, The purpose of this e-mail is to inform you of deceptive business practices at your Subaru franchise in Carlsbad California. We recently lease More

by mrzrlaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jason Field, Seth Sonstein

Oct 06, 2023

Autonation Subaru Carlsbad responded

Hello Mr. Rubinstein, We are very sorry about your experience here at AutoNation Subaru Carlsbad. I have spoken to our Finance Director, the Sales Manager, and the General Manager and they have indicated that they sat with you and explained everything to you. Please feel free to call me on my direct line at (760) 795-3730 if you have any further questions. Thank you. Don Elliott, Customer Service Coordinator.

Oct 06, 2023

mrzrlaw responded

Hi Mr. Elliott, Unfortunately, despite my concerted efforts to resolve the issue with your Sales Manager and General Manager, their explanations were unsatisfactory. In short, I will use the example your General Manager gave me about simple math. Like a kindergartener, I am paraphrasing, two plus two is four. I told him unfortunately the way AutoNation does math two plus two equals ten. Their circular explanations were xx and we will never do business with your dealership again. Not only will we never purchase or lease another vehicle from any of your shops, I will take the vehicle to anyone of your competitors for service rather than give your dealership another cent of our business. As outlined in my letter to your CEO, Vice President of Sales and Investor Relations in addition to those mentioned above, bait-and-switch tactics are unethical and are deceptive sales tactics.

June 02, 2023

Dealership Rating
Employee Rating

The service was warm and courteous. I’m so sorry the dealership is changing ownership. More

by sue.lievers
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Yuri Ganzha , Seth Sonstein, Christy Vogel

Jun 06, 2023

Autonation Subaru Carlsbad responded

Hi Sue, We understand your concerns and assure you that we're going to continue offering the same level of service to our customers! We hope we'll see you next time your vehicle needs anything! Thank you! - Bob Baker Subaru

April 09, 2023

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Employee Rating

All around great experience. Great deal compared to other Subaru dealers. Easy and quick from start to finish, 10/10 More

by brbarnett02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Uzair Tahir, Christy Vogel

Apr 13, 2023

Autonation Subaru Carlsbad responded

Thank you for sharing your positive experience at Bob Baker Subaru! We're thrilled to hear that our team was able to make the car-buying process quick and easy for you. We appreciate your business and hope you enjoy your new Subaru!

February 18, 2023

Dealership Rating
Employee Rating

Manny was amazing from the start. He made the entire experience fun and enjoyable. Christy was very informative and honest which I appreciated. Yuri was rude and unfortunately, the fi More

by Nikkivoorhees
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yuri Ganzha , Manuel Morataya, Christy Vogel

January 27, 2023

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Employee Rating

Very pleasant to interact with and very informative about services done to my vehicle. Also timeframe given at time of services was very accurate. More

by BUDDABELLA0310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Loss, Parker Rutherfurd, Christy Vogel

January 03, 2023

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Employee Rating

One of the best dealer experiences ever, period. George was extremely capable, personable, and had great product knowledge. More

by GMANGIAMELE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Mang , Shannon Olivarez, Christy Vogel, Jamie Weeks

October 08, 2022

Dealership Rating
Employee Rating

John loss was my service advisor and went above and beyond to getvnmy car fixed as fast as possible. More

by SMILINGNDIEGO
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Amabile, Jason Field, Julian Perez, Seth Sonstein, Jamie Weeks

August 11, 2022

Dealership Rating
Employee Rating

Excellent service from John Loss. John immediately stepped in to help resolve a scheduling issue. Thanks to his efforts, my car was repaired on time. His professionalism and effective More

by DAVIDA101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loss

Aug 12, 2022

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We're happy to hear John was able to ensure your vehicle was repaired in a timely manner and we'll be sure to let him know how much you appreciate his excellent service. Thanks for trusting Bob Baker Subaru with your business and please don't hesitate to reach out if there's anything else we can do for you!

May 15, 2022

Dealership Rating
Employee Rating

My service visit at Bob Baker Subaru was outstanding. Service staff was extremely professional and kept me updated on status of my vehicle. More

by Patrick.Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Norman Amabile, Jamie Weeks

May 17, 2022

Autonation Subaru Carlsbad responded

Thank you for your amazing review, Patrick! Our team appreciates your 5-stars! See you next time!

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