Nathan Hollis

I have not yet taken delivery of my car. And this would be the fourth time I am buying a car from Heritage Subaru. Go figure! However the call I received from and my interaction with Genera And this would be the fourth time I am buying a car from Heritage Subaru. Go figure! However the call I received from and my interaction with General Manager Mr. Nathan Hollis today, regarding the status of the car, was completely disarming and reassuring. I will give a more complete description of my experience dealing with Heritage Subaru after I take delivery of my car. In the meantime I can only say that Mr. Hollis was very courteous and genuine. He did not appear to sound like merely trying to mollify me or sell me a pitch. He did not even give off the air of a General Manager. He is just a nice, helpful and polite man. More

Report | Print

This is the second Subaru that I have purchased at Heritage Subaru and both times May Farris was my sales rep. I am not surprised that 8 years apart the entire purchasing experience and process was se Heritage Subaru and both times May Farris was my sales rep. I am not surprised that 8 years apart the entire purchasing experience and process was seamless and smooth. May is very knowledgeable about the Subaru fleet and gives excellent guidance once you know what you want in a car. There is never any hard push to buy anything. At all times, she follows up and ensures no questions are left unanswered on the features within the car; and different trim types within a model and can even help you compare models across different features. With any big item purchase, there is always a feeling of buyer remorse and the question of did I paid a fair price for such a deal - this is where she assisted in putting the decision in perspective with her vast experience of having dealt with so many customers in a similar position over the years. We were close on the purchase but unable to meet on a fixed price point -- that is where her manager Andy Evans came through and ensured we could meet on a price that both sides found fair. The finance department lady was also very nice ensuring all the paperwork went through seamlessly and was very informative on different warranties and pre-paid servicing options. After the car purchase, May took her time and walked me through the panel settings - a personalized tour that I appreciated with so many technical advances in the same car 8 years apart. This was followed by a call within 24 hours to ensure I had no questions and was enjoying driving the new car. Within 48 hours I had a personal email from their Head Manager Nathan wanting to know if he could do anything to assist. 72 hours later their Service Dept. head was emailed to find out if I knew how the car servicing works and offered the first oil change free of cost. I have no hesitation in telling all my family and friends if you are looking for a Subaru please go to May and Heritage. More

Report | Print

Second car we bought from them and drove an additional 20 minutes past multiple other Subaru dealers to work with them. minutes past multiple other Subaru dealers to work with them. More

Report | Print

Very professional, honest, and clear. There was no attempt to pull a fast one and the dealership did not simply seem interested in earning a quick buck. It seemed that everyone involved w There was no attempt to pull a fast one and the dealership did not simply seem interested in earning a quick buck. It seemed that everyone involved was honest and straightforward and was really interested in earning my business on a fair sale. More

Report | Print

Frederick James was great to work with at subaru heritage Catonsville. I got a great black Friday special. The GM Nate was good with trade offer and Andy the manager made the deal easy. My finance rep John a Catonsville. I got a great black Friday special. The GM Nate was good with trade offer and Andy the manager made the deal easy. My finance rep John also did well.They have a good team. More

Report | Print

Mary Farris-Coaxum and the entire staff was absolutely AMAZING!! From start to finish and the purchase of our brand new 2025 Subaru Outback Onyx Edition couldn’t have went any smoother. It was well worth AMAZING!! From start to finish and the purchase of our brand new 2025 Subaru Outback Onyx Edition couldn’t have went any smoother. It was well worth the trip across town to purchase our new car. Mary and the sales team go above and beyond to make sure you leave with the vehicle of your choosing. I stated “You guys must have Magic Wands back there, because some of the things you guys have done only a magician could pull off.” More

Report | Print

Excellent customer service, a very smooth purchase experience. We’d definitely come back again for a future purchase. experience. We’d definitely come back again for a future purchase. More

Report | Print

Both Missy and Nate were very helpful in the process of purchasing our new Crosstrek. We had a lot of questions and at every step they went above and beyond! purchasing our new Crosstrek. We had a lot of questions and at every step they went above and beyond! More

Report | Print