Nathan Casillas
Nathan Casillas at Santa Cruz Toyota

Nathan Casillas

Finance Manager

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.6
98 Reviews
4.6

98 Reviews

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98 Reviews of Nathan Casillas

April 07, 2026

Dealership Rating
Employee Rating

This was the most satisfying car purchase I've had in 52 years - no high pressure sales, clear and concise communication (almost entirely over text messages!) and a focus on finding the right car not just c More

by toyota17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2026

Santa Cruz Toyota responded

What a milestone 52-year car buying journey to end on such a positive note! We’re pleased that clear text communication and a no pressure approach helped you find your Toyota Tacoma Hybrid. Thank you for trusting us and we look forward to helping again with Chris on your next Toyota purchase.

March 30, 2026

Dealership Rating
Employee Rating

Excellent staff and service for all involved. Highly recommend this dealership to anyone interested in a new or used car More

by Rdus
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Skog, Simon Bachir

Mar 30, 2026

Santa Cruz Toyota responded

Thank you for the kind recommendation after the service on your Toyota Tundra Hybrid. Chris, Nathan, and Simon enjoyed assisting with your vehicle needs. We look forward to being of service again in the future.

March 17, 2026

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Employee Rating

Excellent overall service. I wish I would have gotten more $ for my trade in vehicle. More

by dominic_calmels
Recommend Dealer
Yes

Other Employees Tagged: Nathan Casillas

Mar 18, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

February 03, 2026

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Employee Rating

Thank you Santa Cruz Toyota for helping me restore my credit. Thank you Max Peck and Nathan Casillas for helping me with Experian and financing. I absolutely love my new 2025 Toyota Tacoma 4 WD SR5 truck More

by ericbroz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

January 22, 2026

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Employee Rating

The purchase was easy. When a leak was discovered two weeks after, Santa Cruz Toyota fixed it under the 3 month warranty. More

by joelhernandez3065
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Abel Pena

Jan 23, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to share this with us! Our team truly enjoyed having you here, and we wish you many happy and safe miles. Come back to see us for any future needs!

January 15, 2026

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Employee Rating

I recently visited the Santa Cruz Toyota dealership to purchase a new car, and the experience was good. The staff was friendly and walked me through all my options without a bit of pressure. I left with w More

by shylynnbarlow
Recommend Dealer
Yes

Other Employees Tagged: Nathan Casillas

Jan 16, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and recommendation! Our team is here for any future needs, and we hope to have the chance to work with you again. Enjoy your new vehicle!

January 08, 2026

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My salesman, William was helpful, respectful, friendly and efficient. He took into account my limitations and preferences responsively. His manager and the finance manager were also very easy to work wi More

by kerry.nehls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Cather , william

Jan 09, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience! See you next time.

December 16, 2025

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Employee Rating

I found the staff Friendly, helpful, knowledgeable and efficient. My purchase was fast, reasonable and pleasant. More

by cyndir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Max Peck, Chris Meyer

Dec 17, 2025

Santa Cruz Toyota responded

Thank you so much for the outstanding review! It was a pleasure working with you, and we wish you many happy and safe miles. Come on back to see us!

December 06, 2025

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Employee Rating

I have problem with pay in check but it still show up money in financial backup. The financial guy did not explain to us . I called in but nobody pick up the phone. I had to drive back to dealer 2nd time More

by quenguyen2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

November 28, 2025

Dealership Rating
Employee Rating

I came to by a car and was immediately met by Alex who showed me the car I was looking at. He answered all my questions and set up a test drive on the used Honda I was interested in. The car was perfect a More

by usscruzn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2025

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

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