Nate Swanson

I recently purchased a Certified Pre-Owned VW Passat from VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring VW of Oak Lawn. While I love VW cars and was excited about my purchase, the experience quickly turned sour the very next day. I noticed that the ring around the passenger-side climate control knob was missing—a detail that should have been caught during their so-called “120-point inspection.” I immediately contacted my sales rep, Alexis, who asked me to schedule a service appointment. However, once I arrived at the service department, it felt like sales and service were operating in completely different worlds. The welcoming attitude I received during the purchase quickly vanished. Suddenly, no one could make eye contact, and it felt like people were trying to distance themselves from any responsibility. What was most frustrating was the response from Nate Swanson, the Used Car Manager. Despite the fact that the missing knob could be clearly seen in the original vehicle listing, and despite it being a functional part of the car, he refused to replace it. I was told that neither service nor sales would approve the repair. A $70 part (with a $523 replacement quote) was apparently not worth their time to fix—despite the dealership’s own oversight. When I asked how they could sell a car advertising a feature that’s not even usable, the response was essentially: “We understand, but we won’t fix it.” This level of indifference was shocking. I meet hundreds of people every day, and I can honestly say I’ve never encountered a more unprofessional or dismissive front-end manager. As for Alexis, I expected more accountability from the person who sold me the car. The lack of follow-through and support post-sale is extremely disappointing. Bottom line: I love VW vehicles, but I would strongly advise anyone considering VW of Oak Lawn to think twice. The post-sale support is severely lacking, and once the sale is made, you're essentially on your own—even when it comes to basic issues caused by their own oversight. Save yourself the headache and choose a dealership that stands behind its vehicles and values customer satisfaction. More

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Nate and John really helped me threw the Application process. They had nice cars to choose from. process. They had nice cars to choose from. More

by Charming5@comcast.net Verified Customer Verified Customer

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Eduardo was very helpful at getting us in our vehicle. He was very knowledgeable of the vehicle and helped us with the finger tech. Definitely a good salesman!!! Recommend him he will work hard to get you He was very knowledgeable of the vehicle and helped us with the finger tech. Definitely a good salesman!!! Recommend him he will work hard to get you into a vehicle. More

by SHEILA0075 Verified Customer Verified Customer

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Amazing service from the entire team. From our sales persons (both of them) to the manager to the financing to the porter. Everyone worked together to make it a great experience. We love From our sales persons (both of them) to the manager to the financing to the porter. Everyone worked together to make it a great experience. We love the vehicle and appreciate it the vehicle being ready and detailed for us to take her home. Thank you to the entire team. Great dynamics. More

by KOSTAKI98 Verified Customer Verified Customer

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Definitely recommend this dealer best in Chicago get your service & Volkswagen need from the Oaklawn location service & Volkswagen need from the Oaklawn location More

by FALCONSFLY123 Verified Customer Verified Customer

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Josh and his team were very easy to work with could not say anything better about them! say anything better about them! More

by Andrea B Verified Customer Verified Customer

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I had a great experience buying my 2022 Tiguan. This was the 3rd car I have purchased from VW Oak Lawn and they keep me coming back because of the excellent service and deals. I will be back again This was the 3rd car I have purchased from VW Oak Lawn and they keep me coming back because of the excellent service and deals. I will be back again in the future to get my Atlas! More

by NCCGRAD28 Verified Customer Verified Customer

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Good good once we got to the bottom of things and got a good financial rate for financing. Everything started to go smooth. All in all it was a good deal. Thank you. good financial rate for financing. Everything started to go smooth. All in all it was a good deal. Thank you. More

by Jafarsr Verified Customer Verified Customer

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Polite Attentive Patient Under standing of my Concerns & doubts Went out of his way to Help me get the best vehicle my Concerns & doubts Went out of his way to Help me get the best vehicle More

by PATJOY862 Verified Customer Verified Customer

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Staff was super helpful, polite, and efficient. I will be coming back soon for services! I will be coming back soon for services! More

by SHONDASAFFOLD Verified Customer Verified Customer

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