Nate Razim

The sales department was easy to work with. I did not like the service advisor. The service manager was good too. I was given a warranty that didn’t cover the things that broke on the car, but I did not like the service advisor. The service manager was good too. I was given a warranty that didn’t cover the things that broke on the car, but the finance guy, Ryan, agreed to pay for the labor if I paid for the part. I ended up just taking the vehicle and will fix it at home. The other service advisor I spoke with took my payment for the diagnosis fees. Not sure I’ll ever go back if I have to deal with the other woman. Overall, not the best experience but it could’ve been worse. More

by schultzdonaldl Verified Customer Verified Customer

Report | Print

Problems with the vehicle not presented during sale, salesman made false promises of a second key but was not fulfilled. Two major problems include the rotors needing replacement, worn breaks, and trans salesman made false promises of a second key but was not fulfilled. Two major problems include the rotors needing replacement, worn breaks, and transmission issues during reverse and drive. They did have their maintenance take a look and they could not "recreate" the issue but it is still very apparent regardless of their lack of diagnosis. I've felt as though they have treated me as ignorant, thinking I'm uninformed of mechanics. I have voiced my concerns and have yet to get any response. My Google review reflects such treatment. More

by natosha Verified Customer Verified Customer

Report | Print

My service rep Nate wasn’t in quite yet when I arrived, but when he did he did such an amazing job. I actually only book service work through him. He is very knowledgeable and thorough. I will continue but when he did he did such an amazing job. I actually only book service work through him. He is very knowledgeable and thorough. I will continue to only work with him! More

by drdecam Verified Customer Verified Customer

Report | Print

Thank you to Joe. and everyone who helped with my car. Thank you again for and everyone who helped with my car. Thank you again for More

by BRADANDKATHRYNLARSON Verified Customer Verified Customer

Report | Print

Clean,neat and polite . Good at explaining service . I have said all I have and service was as I expected , very good , no problems at this time . Good at explaining service . I have said all I have and service was as I expected , very good , no problems at this time . More

by maredranch Verified Customer Verified Customer

Report | Print

Andrew is the best, he deserves a raise;) He also leads a hard working and caring team. hard working and caring team. More

by allison31 Verified Customer Verified Customer

Report | Print

Nate was very accommodating and did his best to get my van into the shop to get the needed warranty work done. Thanks. van into the shop to get the needed warranty work done. Thanks. More

by thunderman Verified Customer Verified Customer

Report | Print

Very professional people the service was exceptional everyone was polite and courteous. Lost a key fob on our travels to the area from Canada and they had us a replacement in a days time. Would definite everyone was polite and courteous. Lost a key fob on our travels to the area from Canada and they had us a replacement in a days time. Would definitely return if needed when in the area. More

by gerriorbays Verified Customer Verified Customer

Report | Print

The work was done as expected and on time. No excuses, just efficiency. Well done. No excuses, just efficiency. Well done. More

by paulweg64 Verified Customer Verified Customer

Report | Print

Excellent service! Drive all the way from Janesville to have the work done because of the previous service I received a few years ago. We have a cabin in New Auburn. I Drive all the way from Janesville to have the work done because of the previous service I received a few years ago. We have a cabin in New Auburn. I trust your dealership. The Jeep was even cleaned throughout afterwards. Nate was great to work with and another employee who worked after hours picked up a huge duffle bag, a Yeti backpack cooler and a box that he noticed I. The parking lot. It was mine!! I thought it got put in my jeep when I transferred vehicles. He picked it up and called it in so when I called and asked about it Nate knew to tell me it was there. My husband picked it all up 2 days later. That is HONEST, and I appreciate that employee VERY VERY much. I’ll be back, when we’re ready to by a new jeep! I live the one I have to much to get rid of it yet. Thank you, Karla Storlid More

by 29.ciphers_dicta Verified Customer Verified Customer

Report | Print