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Nate Ferris
Nate Ferris at Ken Ganley Kia Mentor
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Nate Ferris

Service Advisor

Ken Ganley Kia Mentor

9090 Mentor Avenue
Mentor, OH 44060

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4.6
81 Reviews
4.6

81 Reviews

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81 Reviews of Nate Ferris

November 08, 2024

Dealership Rating
Employee Rating

Seems like a lot of issues with the Parts Department! Not having the parts needed, at the time of the Customers Appointment. More

by Slick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We want to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will contact you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

October 21, 2024

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Employee Rating

They were very professional and very quick to ask me whay I needed and sorted out my appoint More

by Davelopez414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Kyle Eddy

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Oct 25, 2024

Ken Ganley Kia Mentor responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2024

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Employee Rating

Fast prompt service appointments. Recommend this dealer for their sales and service accommodations Always willing to meet your needs More

by tlmille159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy

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Oct 22, 2024

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 17, 2024

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Employee Rating

I absolutely love the service the price the nice lounge. They bring your car back washed and clean More

by PowerMaxJodi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Eddy

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Oct 19, 2024

Ken Ganley Kia Mentor responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

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Employee Rating

Horrible service department. They missed obvious things on my car and even damaged it when I dropped it off for a routine service. They are incredibly difficult to deal with. I'v More

by MikeB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 05, 2024

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 19, 2024

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Employee Rating

Great service I will continue to come to This place no matter what thanks alot More

by Mzneenee4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindner, Brian Snowden

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Aug 23, 2024

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2024

Dealership Rating
Employee Rating

Local and prices of cars are affordable! Salespeople come and go but the Service department seems good. More

by JudeRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy

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Aug 11, 2024

Ken Ganley Kia Mentor responded

Hello, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

May 08, 2024

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Employee Rating

The entire staff is very welcoming and friendly. Their service prices are fair and they are helpful if you have questions about your car as well as your warantee. And who doesn't appreciate that fre More

by shelleyann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2024

Ken Ganley Kia Mentor responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2024

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Employee Rating

Sarah was fantastic and very knowledgeable! ! I really appreciated her patience and ability to answer all questions about the different trim levels. More

by Jen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sarah Bailey

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Apr 19, 2024

Ken Ganley Kia Mentor responded

Hello Jen, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 28, 2024

Dealership Rating
Employee Rating

Very professional staff, the gentlemen that assisted me was helpful and very very customer focused. More

by ted.brink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erica Hughes, Michael Lindner, Brian Snowden, Kyle Eddy , Rebecca Banks, Chelsey Padula, Zach Piotrowski, Michael Ross

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Mar 30, 2024

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!

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