Natalie Lucido

Service advisor was extremely friendly and knowledgeable. Technician did an amazing job. Engine was serviced and came back clean and running like a champ again! 5 stars!⭐️ Technician did an amazing job. Engine was serviced and came back clean and running like a champ again! 5 stars!⭐️ More

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Service department is top notch. The staff goes out of their way to be helpful The staff goes out of their way to be helpful More

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Bought two cars from this dealership, terrible after sales service and no respect for customer. Beware and stay away! sales service and no respect for customer. Beware and stay away! More

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Completely disappointed with my service experience today. I made an appointment with this dealership two weeks ago, explaining my situation. I rearranged my schedule and arrived on time to be greeted by a I made an appointment with this dealership two weeks ago, explaining my situation. I rearranged my schedule and arrived on time to be greeted by a young man who asked me to wait for a service advisor. The service advisor came out looking at her tablet and asked what I needed. After explaining the situation, she told me that I would need to take the car back to the original Audi dealer as she could not tell me if my warranty would cover the service needed. After explaining that I spoke with someone in the service department who told me to bring the car in, the advisors stated that I likely spoke to their call center and that the representative wouldn't know how to handle my situation. Real nice way to waste my time. The advisors acted as if she could care less about my issue and I am certain that this stems in part, to my purchasing this Audi at another dealership. Without offering any alternatives or solutions, she walked back inside and left me to leave the department. I am a big advocate of customer service training and feel as if he service department definitely needs a lesson in how to treat customers. I currently own three Audi's and will not use this dealership to purchase nor service in the future. This is not the Audi way, in my opinion. Do better, Fletcher Jones. More

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