Naseer Ahmad

I have hesitated to write this review, as I have wanted to give this dealership a fair chance. It is a long one, so bear with me. I had a lease on a 2022 Kia Niro that was bought out by Malloy, and I purch to give this dealership a fair chance. It is a long one, so bear with me. I had a lease on a 2022 Kia Niro that was bought out by Malloy, and I purchased a 2025 Trax. Since my Kia was a lease, it had negative equity and so I added that negative equity on the loan of my Trax. The transaction went well, and all papers were signed and I left with the trax, leaving my Niro on their lot for them to coordinate with Kia finance as to the sale of the vehicle / buyout of the lease TO Malloy Chevy. Fast forward almost 2 months later, I get a call from Kia finance stating my payment was late. A late payment on my credit? On a vehicle I haven’t owned for almost 2 months? The finance guy was very friendly and said that they were coordinating with Flow Kia of Charlottesville, and that they had experienced some hiccups in the purchase of the vehicle. He assured me multiple times that if I paid the payment, they would have the issue resolved in 30 days. By this time, my Niro had already been sold to an unsuspecting customer. Malloy overnighted me a check to pay the balance. I called Kia finance two weeks after making this payment to confirm that they had sold the vehicle, to which the representative told me that not only was the vehicle not showing in Kia finances system as sold, but they NOR any Kia dealership had coordinated with Malloy on this situation, as had been previously explained to me. I reached out to Malloys finance manager, who advised me they had sent the check to flow Kia. I said that per Kia finance, no check had been received. Not only that, but I was owing Kia ANOTHER payment, on a vehicle I haven’t owned for MONTHS! The finance manager, very friendly, apologized profusely and told me that they would mail another check to pay the remaining balance (which they did). I paid the balance and called Kia finance, confirming that no additional balance was due. Fast forward to JANUARY 2025, where I am now receiving texts from Kia finance that my lease has not been returned or sold, and they will be beginning recovery efforts to take the Kia. I DO NOT OWN THIS VEHICLE ANYMORE. I reached out to the finance manager, who is of course no longer with the company, and has passed me off to another person. What a sad scenario that I may possibly end up with a repossession on my credit, and an UNSUSPECTING purchaser of my Niro may end up without a vehicle. All because of this dealership’s negligence. In my opinion, once paperwork is signed to transfer ownership of the vehicle, I should not have to take care of anything else financially or through my credit on a vehicle that I don’t own. I certainly hope this dealership contacts me soon to resolve this, as it is a tragic situation in multiple ways. More

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I received exceptional service from the Malloy Chevrolet team when I took my vehicle to be serviced. I ordered a replacement rear back-up camera for my Buick Envista. They took great care of my vehicle. The team when I took my vehicle to be serviced. I ordered a replacement rear back-up camera for my Buick Envista. They took great care of my vehicle. They were expedient with service. They had a shuttle drop me off at work and pick me up during my lunch break. They also did a great job detailing my car and had it looking showroom ready. This was all wrapped in quality and kind customer service. The service reception team, the shuttle, and the service team is top notch. More

by DESMONDVARNER Verified Customer Verified Customer

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Great dealership, bought a used car and they took care of everything I asked. Very professional everything I asked. Very professional More

by dcbart72 Verified Customer Verified Customer

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Not happy in general with purchase should have kept old truck and held out till was paid off truck and held out till was paid off More

by vhflint1 Verified Customer Verified Customer

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GREAT PEOPLE MY EXPERIENCE WAS SMOOTH EASY ANY GREAT DEAL I HIGHLY RECOMMEND THEM SALES TEAM IT WORTH MY DRIVE FROM UPSTATE NY DEAL I HIGHLY RECOMMEND THEM SALES TEAM IT WORTH MY DRIVE FROM UPSTATE NY More

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They were very nice and helpful. I would highly recommend them again. Great experience and great people to work with! I would highly recommend them again. Great experience and great people to work with! More

by kinsleybellesouder Verified Customer Verified Customer

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Wonderful experience with the complete staff at Mallory Chevrolet. If you want honest service and someone you can rely on, ask for Tyler. Chevrolet. If you want honest service and someone you can rely on, ask for Tyler. More

by mowerysr Verified Customer Verified Customer

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Josh, Vince, Naseer and Tony were great! They were able to locate the truck I wanted and get it there the same day! Vince and Naseer were able to work with me to get to the price that I want They were able to locate the truck I wanted and get it there the same day! Vince and Naseer were able to work with me to get to the price that I wanted and had me driving off later that evening. I would recommend anyone to go ask for Josh and his team of sales/finance managers. More

by Tony Pandiscio Verified Customer Verified Customer

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The process was smooth. Got me a brand new car for my first car and I couldn’t be more excited! Shoutout to Vince and Malik! They’re the best!! Got me a brand new car for my first car and I couldn’t be more excited! Shoutout to Vince and Malik! They’re the best!! More

by kingquaeofficial Verified Customer Verified Customer

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Good store, they worked with use to get two cars. The cars where very good. One nee one used. New didnt have power seats while the used was loaded. The cars where very good. One nee one used. New didnt have power seats while the used was loaded. More

by Esteban Verified Customer Verified Customer

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