NOAH MATZ

Buick GMC Brooksville responded

I can appreciate where you are coming from and we have no intention of lying about anything. We are certainly not perfect and sometimes people do have an "off" day --and sometimes people just don't make a connection. I regret that this was not identified earlier in the process, so we could have avoided disappointing you. As I mentioned, we definitely receive the feedback and will look to make improvements where we can. We don't expect our salespeople to be product experts on every vehicle on the lot, especially 15 year old vehicles. However, we can certainly make a better effort to gather the information to help our customers. Being as though you did not have the required documents from your bank in order to take delivery at your initial visit, living out of state and your previous obligations the following day did present some challenges in making the delivery process efficient. However, I was involved in the process throughout, and our management team was making every attempt to accommodate your needs. Unfortunately, this presented some challenges for ourselves--and for you, which I'm sure contributed to frustrations on both sides. Again, I'm sorry that your experience with Stone was a disappointing one. I am not discounting your experience. However, your experience with Stone is not representative of his performance here. Stone is a kind, patient, helpful and respectful employee and I greatly enjoy having him on our team. I am so sorry that you did not get to experience this during your interactions. Sincerely, Jennifer Stals General Manager

ICE_BLU responded

Hey, sorry no I understand you are running a business and do not want to be seen in a negative light, but lying is not about to happen in this scenario. Two other colleagues came upto me on the second day I returned apologizing for his behavior, how he's not normally like that, how I was there for hours and everyone felt bad for me, how he is currently not feeling well. So stating you witness he was kind and patient is a complete lie. He walked off multiple times playing games on his phone I had to ask colleagues questions because he was no where to be found. This man sighed at EVERYTHING I said like I was a bother, I'm bringing cash to a dealership and this is how he acted is inexcusable. He knew nothing about a Hummer, he either didnt know the answer with no attempt to find out or incorrect information, for example he told me it had no navigation and I would have to pay a subscription to get it, you have to study the product you are selling. I belive this is an AMAZING dealership, and have nothing but positive things to say about it, I would make the drive again in a heartbeat to buy another car from them. Everyone bar Stone was so friendly, nice and helpful, but Stone is not a good employee, and I refuse to lie, sorry