Muriel Brown

So a safety part was missing off of my new 2026 vehicle. I was told online to contact a manager. I called the store, who wouldn't give me a manager and I have yet to get a response from any manager. The fir I was told online to contact a manager. I called the store, who wouldn't give me a manager and I have yet to get a response from any manager. The first call, I was told they were busy. After this, they ghosted me. It took weeks and finally calling Nissan USA to get the missing part. I was very patient and polite about this at first, until I was told by the dealership that I should go buy the missing part from the store. This was after they said over the phone that they had the part. We still don't have the ability to pay the monthly loan payment online. I tried the app on two phones and the website on 3 computers. They're option was for me to pay the $3.50 processing fee for them to take my payment. Find a different company and dealership to deal with. If you choose to go here, plan to spend 6 hours here since the both times I bought a car here, they only had one finance person. More

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All employees at the Auffenberg Nissan dealership in O'Fallon, IL were extremely helpful, especially Alex! O'Fallon, IL were extremely helpful, especially Alex! More

by ABHALL32826 Verified Customer Verified Customer

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Everyone was very courteous and professional. My car was serviced in a very timely manner. My car was serviced in a very timely manner. More

by EBADJIE Verified Customer Verified Customer

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I was impressed on how you got me in and out in my oil change. Good job change. Good job More

by CHAMIL0227 Verified Customer Verified Customer

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Took over 3 hours to get 4 tires changed. My key fob for my 2017 Nissan was "fixed" for free but now I can't fold it. It's annoying and unwieldy. My key fob for my 2017 Nissan was "fixed" for free but now I can't fold it. It's annoying and unwieldy. More

by ELIZCATH10 Verified Customer Verified Customer

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I had the opportunity to have questions answered to explore my options. Very accommodating, efficient and friendly customer service experience. explore my options. Very accommodating, efficient and friendly customer service experience. More

by GLEEMASK Verified Customer Verified Customer

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At Nissan Auffernberg experience was a 10/10. Really recommend this place and Alex Erlinger was my sale consultant and went over and beyond for me. Really recommend this place and Alex Erlinger was my sale consultant and went over and beyond for me. More

by JDAI2406 Verified Customer Verified Customer

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Courteous and professional from the Customer Service Representative. Very knowledgeable and was able to provide detailed information. Representative. Very knowledgeable and was able to provide detailed information. More

by ANDREW_REIS_MOVIES Verified Customer Verified Customer

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Everyone I dealt with had great personalities and were extremely helpful. This my second purchase of a new Nissan Rogue from Auffenberg Nissan. I came back because of the great customer service and a gr extremely helpful. This my second purchase of a new Nissan Rogue from Auffenberg Nissan. I came back because of the great customer service and a great car. I know that I will receive quality work when coming in for service. More

by KATHYSTOGNER1 Verified Customer Verified Customer

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Great place great service! !!!dakota and the staff did a great job and were fast and friendly !!!dakota and the staff did a great job and were fast and friendly More

by NOSLO33 Verified Customer Verified Customer

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