Moussa Sirleaf

Ashlyn was so pleasant explained the service process thoroughly told me my vehicle would be done as soon as possible.I hope to have her on my next appointment thoroughly told me my vehicle would be done as soon as possible.I hope to have her on my next appointment More

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The salesperson was great. The girl who demanded I purchase a warranty, Queen, was horribly mean and condescending. I really didn’t like looking at her pictures on her USB phot The girl who demanded I purchase a warranty, Queen, was horribly mean and condescending. I really didn’t like looking at her pictures on her USB photo album of her in a bikini and at bars. She also started playing a song with cuss words while my child was there next to me. Very weird. More

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I cannot express enough how grateful I am for Queen's help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was take help in finding the best coverage for me. From the very beginning, she was incredibly kind, patient, and genuinely cared about making sure I was taken care of. She walked me through every step with clarity and confidence, answering all of my questions without ever making me feel rushed or overwhelmed. What really stood out was how sweet and personable she was—like talking to a trusted friend who just happens to know everything about protection plans. She listened to my needs, understood my concerns, and found a plan that fits perfectly. I’ve never felt more at ease or supported during a process that can often feel confusing or stressful. Queen truly went above and beyond. If you're looking for someone who is not only knowledgeable but also warm and sincere, Queen is the absolute best. Thank you so much, Queen—you’re a lifesaver! More

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⭐⭐⭐⭐⭐ **Fantastic Car Buying Experience! ** King was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions without an ** King was professional, knowledgeable, and made the entire process smooth and stress-free. He took the time to answer all my questions without any pressure. The finance director, Ashley, worked hard to get me the best deal as a returning customer. Their dedication, honesty, and excellent service made this an outstanding experience. I truly appreciate their efforts and highly recommend them to anyone looking for a great car-buying experience. Thank you, King and Ashley! More

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Bottom line. King rocks! Best experience ever! The main manger, very nice guy. I think his name is Nathan or Nate, but he is a rock star. Absolutely but from this King rocks! Best experience ever! The main manger, very nice guy. I think his name is Nathan or Nate, but he is a rock star. Absolutely but from this dealership. My only recommendation, and not a complaint is the manger Caroline. Literally eyes me down because I told her I wanted to work with King and not Mouse?? (Not being offensive, but that’s what his name sounded like). Looking at other reviews, probably a problem that needs to be addressed. But I am anonymously giving this dealership a 10/10. King is great! The main manger (Nate I think…) is the best. Caroline and Mouse back off! More

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Very professional and courteous. Greatly appreciated not being put through the usual upsell process; they made things as simple as possible in spite of an Internet outage. Greatly appreciated not being put through the usual upsell process; they made things as simple as possible in spite of an Internet outage. More

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They were super busy, but were great with letting me test drive a few cars I was interested in. drive a few cars I was interested in. More

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Paris, the Sales General Manager at Heritage Subaru in Catonsville, played a pivotal role in making my car-buying experience exceptional. His leadership and commitment to customer satisfaction were eviden Catonsville, played a pivotal role in making my car-buying experience exceptional. His leadership and commitment to customer satisfaction were evident from start to finish. Paris was approachable, professional, and genuinely invested in ensuring everything went smoothly. He even took the time to check in personally and make sure I was happy with my purchase. It’s rare to see this level of care and involvement from a GM, and it truly made all the difference. Thank you, Paris, for creating such a positive and memorable experience! More

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Jonathan in finance made what can often be the most stressful part of buying a car feel like a breeze. He was professional, organized, and clear in explaining all the details, ensuring I felt confident stressful part of buying a car feel like a breeze. He was professional, organized, and clear in explaining all the details, ensuring I felt confident and comfortable throughout the process. His attention to detail and ability to break things down in a simple, understandable way were impressive. Jonathan’s expertise and friendly demeanor made this part of the experience smooth and hassle-free. Highly recommend working with him! More

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I had a horrible experience with the manager Caroline and the salesperson Moussa. I had an appointment to see Farooq, who now is gone. I had purchased a car previously from him, and was scheduled to see him. the salesperson Moussa. I had an appointment to see Farooq, who now is gone. I had purchased a car previously from him, and was scheduled to see him. I went online to look at cars, preparing myself for my appointment. I entered my email address, and was contacted by the manager Caroline. She went out of her way to change my appointment with Farooq to Moussa. I called up Farooq and asked him what was going on, and he said Caroline is known to steal his customers and give them to Moussa. I cancelled my appointment with Moussa, and then received a million phone calls from Moussa and Caroline about the cancelled appointment. My usual salesman, Farooq, quit, so I walked in as a walk in. The sales manager, smelled like an ashtray, and the salesman Moussa, kept mentioning how much he hates the dealership and how awful his managers are. He even stated that he is about to quit, and told me to buy a car elsewhere. And turns out Caroline is not even a manager, she just answers online inquiries. I walked out and will definitely take my business elsewhere. This dealership is a joke, and avoid it at all costs. More

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