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Morry Decker
Morry Decker at Frank Boucher Chevrolet Cadillac of Racine
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Morry Decker

Service Consultant

Frank Boucher Chevrolet Cadillac of Racine

8600 Washington Ave
Racine, WI 53406

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4.8
392 Reviews

Dealership Experience

21 yrs, 5 mos

4.8

392 Reviews

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392 Reviews of Morry Decker

January 25, 2025

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Employee Rating

Department very user friendly , trustworthy staff , enjoy working with them and would recommend them to anyone / for anything More

by C.WIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert David

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Jan 26, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jim Piscitello Service Manager 262-886-1010

January 10, 2025

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Employee Rating

The service department is excellent! The staff is knowledgeable, friendly, and courteous to their customers. I would recommend this service department to anyone. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Colon

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Jan 13, 2025

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Laurie: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

December 19, 2024

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I love the atmosphere just need to check back with the customer especially when you have to return your car for the same problem More

by ganyoblondegirl68
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Recommend Dealer
Yes
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Dec 20, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Hello - thank you for your feedback. If you would like to discuss your visit further with us, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010.

December 08, 2024

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Nice Dealer great staff and quick service ! And the have a very Comfortable waiting room More

by Kelly J
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Recommend Dealer
Yes
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Dec 09, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Kelly, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Morry and our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

November 03, 2024

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Job well done. Excellent customer service and service to vehicle done in a very timely manner. More

by Sandman1
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Recommend Dealer
Yes
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Nov 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

November 01, 2024

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Great service, provided pick up and drop off shuttle sevice which was much appreciated. Very satisfied with service work preformed on my car. More

by tonyg1g
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Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thanks for sharing your thoughts about your experience with Frank Boucher Chevrolet Cadillac of Racine. We appreciate your business and hope to see you again soon! Jim Piscitello Service Manager 262-886-1010

October 29, 2024

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Did an awesome job. The dealer installed four new tires and did a four wheel alignment. More

by Sandman1
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Service Time
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Recommend Dealer
Yes
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Oct 29, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Piscitello Service Manager 262-886-1010

October 02, 2024

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Employee Rating

Morry Decker is very knowledgeable and always helpful. We appreciated his help with all our vehicles. More

by Joann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Wilson

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Oct 03, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Joann, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Morry met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

September 17, 2024

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Employee Rating

Very professional and mindful of my time . I was given a loaner when my car wasn’t ready as promised. I really appreciated that ! The staff was very very personable and again professional! More

by Sanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Colon

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Sep 17, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Frank Boucher Chevrolet Cadillac of Racine to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Piscitello Service Manager 262-886-1010

September 04, 2024

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Employee Rating

Better than the first. ... hands free is ustill not right have to use android auto..... More

by bajames020151
Recommend Dealer
Yes
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Sep 04, 2024

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jim Piscitello Service Manager 262-886-1010

Sep 04, 2024

bajames020151 responded

i've been having trouble with my hands free calling for months now. also onstar...part was ordered finally got installed...after spending an hour with onstar it finally works but the only way we could get hands free to work was holding in hands free button then responding to android auto for the call. so in essence its going thru my phone not the bluetooth/wifi on the car. if i just push hands free button the car repeatedly asks what would u like never connecting to my contacts finally it just hangs up. it does not hear my requests. after paying all this money for this new vehicle one would expect it to perform right..I've been to two different dealers the one in milw which was bright star now kunis. they had the nerve to accuse me of not paying my onstar bill when i bought an extended warranty lasting to nov 25. this has been a very frustrating experience with incompletely restoring my vehicle to proper running.

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