Morgan Franklin

I almost gave up on Hyundai‘s due to the Topeka service. It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase It’s just not very good and I was losing confidence in the car. After going to the Lawrence location I feel very confident that I could both purchase and service my car there More

by c_wilson136 Verified Customer Verified Customer

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I had a very disappointing experience with this dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and r dealership. Communication was terrible from the start. Before I paid for the car I was told they would fix a couple things we agreed on locally and right after I paid was told it would actually have to be done there, the dealership was 2.5 hours from home. I reached out about my vehicle to get this work done and was promised a call back the same day with more information. That call never came. I followed up multiple times over the next nine months for things agreed to when I purchased the car, and each time I was told someone would get back to me shortly—still nothing. They were waiting on a part, so and so wasn't in the office, etc. there was always an excuse. It felt like I had to chase them down just to get basic answers. When I finally did speak with someone, they didn’t have any of the details I had previously asked for and seemed completely unprepared. This lack of professionalism and follow-through is unacceptable. After nine months, numerous phone calls and a new general manager (who was wonderful and the only one who seemed interested in handling this), I was finally able to get my car taken care of... only to have it delivered back to me at the wrong address in a different city. Right on par for how this entire experience went. Glad to finally be done with them. More

by Krystac2005 Verified Customer Verified Customer

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I have had two separate experiences with this dealership and they have been the two worst. First time, I was surprised by $1000 of undisclosed fees after I committed to buy. I was provided with a single k and they have been the two worst. First time, I was surprised by $1000 of undisclosed fees after I committed to buy. I was provided with a single key and fob. The second and most recent experience, I made it clear to the sales person we intended to buy a car and told him I wanted to settle all paperwork prior to arriving at the dealership to pick up the car. Nothing was prepared before hand. I spent two hours in the shower I'm waiting for loan approval, getting a $2000 surprise, and getting a hard sale on a unnecessary service plan. All things that could have been addressed prior to me showing up. Won't be back. More

by stuwalleye Verified Customer Verified Customer

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Everyone was super friendly and helpful. Matt Bigelow (our salesperson) & Derrick Weaver (finance) were professional and their guidance is very much appreciated. Morgan addressed all my Matt Bigelow (our salesperson) & Derrick Weaver (finance) were professional and their guidance is very much appreciated. Morgan addressed all my questions promptly & satisfactory. More

by WMc Verified Customer Verified Customer

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Have never purchased a vehicle before from this dealership, each person i came in connect with was personable, knowledgeable and took all the time with us as needed. dealership, each person i came in connect with was personable, knowledgeable and took all the time with us as needed. More

by KSGAL481 Verified Customer Verified Customer

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Honestly we started off just a bit rocky, well that might be an understatement. However, they more than turned the situation around and made it into a positive one. I appreciate every single person that help be an understatement. However, they more than turned the situation around and made it into a positive one. I appreciate every single person that helped me get into this brand new car and my opinion has definitely been flipped for the better More

by RobertJSimpson92 Verified Customer Verified Customer

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*AVOID THIS DEALER AT ALL COSTS* I Purchased a vehicle From Them 12-12-2024 With Dealer Limited Warranty Of 90 Days Or 3k Miles I Returned The Vehicle The Next Day Because was Driving Strangely. I Was From Them 12-12-2024 With Dealer Limited Warranty Of 90 Days Or 3k Miles I Returned The Vehicle The Next Day Because was Driving Strangely. I Was Gaslit And Told Nothing Was Wrong With it After Almost 3 Weeks. I Requested They Trade me Out With 5 Day Return Policy As Listed On There Website But They Declined. I Brought it Back Again This Time With a Check Engine Light. They Claimed They fixed The Issue after Replacing the Head of motor. I Brought Back 2 Days after This Service Because The Same issue appeared again. The Service Dept Stated They Did Could Not find The Issue (The Vehicle Idles Loudly). I Decided To Take It To Lexus Dealer And Paid Diag So They Could Verify The Issue. Lexus Dealer Verified Issue It is a Bad direct Fuel Injectors. Took Back To Service Who Stated They Probably Wouldn't Fix Due To Cost Being Over 4k I Spoke With Sales Manager Morgan Who Advised me There Wasn't Really An Issue the Vehicle is Fine And I Would Need To Wait until the Car Became Non-drivable For The Issue To Present it Self. He Advised I Could Trade Out I Received The Appraisal And They Deducted 8k For Engine Replacement. When I Asked Why Was This Deducted Since They said the vehicle was fine. I Escalated It To The General Manager Georgina Who Advised That the Vehicle Is Not Under Warranty Since Its Been 90 Days. I Advised Her This is An ongoing Issue Since I Purchased The Vehicle And Then She Stated The Fuel Direct Injectors Are Not Covered Even Though it is Apart of the motor/Engine. I Told Her About The Previous Repair Then She Tried Saying There Was A Limit Since The had Already Tried To Repair It. (I Have The paperwork There is Not). Then She Stated They Had Done Work Prior To Selling Me The Vehicle Proving They knew About This Issue Prior To Sale Of Vehicle This is a Clear case of Fraud & misrepresentation By Licensed Dealer. More

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Elbron was an amazing and patient sales person to me. He answered every question I had and relieved me of any doubts. I appreciate all his help. Morgan the sales manager was such a big help! Totally will He answered every question I had and relieved me of any doubts. I appreciate all his help. Morgan the sales manager was such a big help! Totally will recommend them to anyone looking for a vehicle. Thank you so much to the Laird Noller Hyundai team!!! More

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Elbron showed a masterclass during my experience at the dealership, I will recommend him to friends and family. dealership, I will recommend him to friends and family. More

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They made the process stress free and made the process run smoothly. I would buy from them again. run smoothly. I would buy from them again. More

by Mathias Verified Customer Verified Customer

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