Morgan Drumm
Morgan Drumm at Lochmandy Auto Group
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Morgan Drumm

BDC Rep

Lochmandy Auto Group

920 N Nappanee St
Elkhart, IN 46514

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4.5
37 Reviews

Dealership Experience

2 yrs, 4 mos

4.5

37 Reviews

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37 Reviews of Morgan Drumm

May 17, 2024

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Employee Rating

The people are always kind and try to get me in and out in a reasonable amount of time. More

by INDYDEW60
Service Price Transparency
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Recommend Dealer
Yes
May 18, 2024

Lochmandy Auto Group responded

Thank you for your kind review, Dan! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

May 12, 2024

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oil change was quick and the tire rotation also. was quick. Always good service from the team More

by jaswell
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Recommend Dealer
Yes

Other Employees Tagged: kaitlyn ...body shop was great too

May 13, 2024

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Max! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

May 11, 2024

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Everything was great except I was shocked at the cost of an oil change & I normally do the silver pkg but because of the cost I went with the lower end service. More

by rkkeppler
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Recommend Dealer
Yes
May 13, 2024

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Carol. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

May 10, 2024

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I would not recommend anyone to go get service at Lochmandy auto. They charged me $312.68 to change a light bulb and check a check engine light. Why I am so upset is all the Hidden fees. $78.78 for More

by COLEMANACE
Service Price Transparency
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Recommend Dealer
No
May 10, 2024

Lochmandy Auto Group responded

Our Service Manager, Bob Bertog, would like to speak with you regarding your recent experience. He can be reached by phone at 574-264-1174 ext. 1189 or by email at bbertog@lochmandy.com.

May 02, 2024

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Very friendly service person,informative and straight to the point,answered all my questions and you were available to get my truck in right away,thanks More

by drojics
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Recommend Dealer
Yes

Other Employees Tagged: Tony

May 03, 2024

Lochmandy Auto Group responded

Thank you for your kind review, Daniel! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

April 19, 2024

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Lochmandy got me in for an oil change quickly and efficiently. Overall, I was very happy with the service. More

by Reviewer
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Recommend Dealer
Yes
Apr 22, 2024

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

April 17, 2024

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Convenient, reliable service performed in a well mannered, maintained and welcoming environment. Loved the complimentary snacks for myself and little one. More

by CCLARK575
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Recommend Dealer
Yes
Apr 18, 2024

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Chandler! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

April 17, 2024

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Was in for an oil change while waiting myself and my husband over heard the manager Liz and the Janitor complaining about the company and all the other employees very negative experience needless to say More

by jjeld12
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Recommend Dealer
No

April 16, 2024

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Friendly service, Total cost was exactly as quoted. Service was quick. Would recommend this dealership to everyone! More

by bsjastrzembski
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Recommend Dealer
Yes
Apr 18, 2024

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Bernard. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

April 15, 2024

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Employee Rating

The process of getting my car repaired took a lot longer than I had hoped. A lot of that had to do with how my warranty company processed the repair so there was not much that Lochmandy could do. The Loch More

by JPANKOKE
Service Price Transparency
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Recommend Dealer
Yes
Apr 16, 2024

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Jamie. We always strive to provide the best service possible to our valued customers, and we will aim to do better next time. Thank you for your support!

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