Monir Chowdhury

Mohamed Aweis at Heritage heritage was so pleasant us introduce us to a professional sales agent Monir. We are very happy with our purchase and we will recommend families and friends. introduce us to a professional sales agent Monir. We are very happy with our purchase and we will recommend families and friends. More

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I had a wonderful experience with Mr. Monir. I also work in the sales profession and have been stressed out while looking for the ideal vehicle. However, Mr. Monir helped me narrow down j Monir. I also work in the sales profession and have been stressed out while looking for the ideal vehicle. However, Mr. Monir helped me narrow down just what I needed and what to search for. He went above and above customer service, making me feel as if I were buying a car from a family member. He is very friendly and humble. Please ask for Mr. Monir and his fantastic sales manager, Mr. Aweis Mohamed, who got me the greatest deal without any back-and-forth hassling and haggling. Mrs. Nancy (Business Manager) also helped me with excellent protection plans for my Camry! So, I don't have to worry about my long commute to work and home. Thank you!!! I much appreciate all of your support and assistance! I will absolutely recommend to others who are looking for a new or used Toyota! More

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They above and beyond to make me happy for the vehicle I wanted , very great staff wanted , very great staff More

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Mohamed and his team with Monir, James, Will, and Krushang were great to work with. It's a friendly and clean dealership. Krushang were great to work with. It's a friendly and clean dealership. More

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Monir has been very helpful great customer service. I recommend him to get excellent service from Heritage Toyota Catonsville I recommend him to get excellent service from Heritage Toyota Catonsville More

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Monir is the best Sales person. He considered all of my requirements and helped me to get perfect car. Thanks Monir for your support. He considered all of my requirements and helped me to get perfect car. Thanks Monir for your support. More

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Monir helped us to get my first car. He is really expert sales person. I recommend him. He is really expert sales person. I recommend him. More

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Monir helped to get my dream vehicle. I recommend him to make sure excellent service. I recommend him to make sure excellent service. More

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Monir was very kind and helpful! He took the time to explain various aspects of the car to me and was very patient. Highly recommend him! He took the time to explain various aspects of the car to me and was very patient. Highly recommend him! More

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No customer service whatsoever and no empathy in dealing with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for with customers who experienced bad service. A classic bait and switch tactic (scam) was employed at this dealership. I scheduled an appointment for 5:00 p.m. and verified via email and phone conversation the morning of the appointment. I was notified minutes prior to my arrival hat the vehicle was just sold. I arrived at the dealership to confirm whether the vehicles was sold and was notified that they car sold earlier that morning. I was very upset as I had just driven over 70 miles and no one cared to call me and notify me that the car was no longer there. I was very skeptical that there was even a car there to begin with as they tried to sell me a more expensive car with less features. Did not make sense at all. When I asked to to talk to the sales manager Mr. Bryer had this speech memorized of how car sells on a first come first serve basis and they would be happy to sell me a more expensive car. He did not take the time to understand the issue or my concern and was very unapologetic. As if this was their normal tactic and he was defending it tooth and nail. I found him to be condescending and unprofessional and I hope that this message will be a warning to anyone to stay away from this dealership. More

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