Monica Ward

After 60 years of car buying, this experience was the most pleasant yet! Garrett Poole Was outstanding in presenting all of my options, and completing the transaction once I have made up my mind. most pleasant yet! Garrett Poole Was outstanding in presenting all of my options, and completing the transaction once I have made up my mind. More

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Extremely Disappointing After-Sale Service - Avoid Out-of-State Purchase My experience with Fletcher Jones during the purchase of a used Audi out of state has been nothing short of a frustrating or Out-of-State Purchase My experience with Fletcher Jones during the purchase of a used Audi out of state has been nothing short of a frustrating ordeal. While the initial transaction seemed promising, the post-sale service and communication have been shockingly poor, leaving me regretting my decision to engage with this dealership. The only commendable aspect of my interaction was with the finance director, Monica Ward, who maintained consistent communication throughout the transaction. Unfortunately, her professionalism was an exception in an otherwise dismal customer service landscape at Fletcher Jones. After the initial smooth purchase, things took a turn for the worse. My salesperson, Alex Ball, who had been prompt and attentive earlier, suddenly became unresponsive once the vehicle arrived in New Mexico. Despite my attempts to contact him with questions and concerns, he remained silent, failing even to check on the status of the vehicle's delivery or its condition upon arrival. The advertised condition of the vehicle, which appeared accurate at first glance, turned out to be misleading. The Bluetooth and navigation systems were non-functional, and there were undisclosed tears in the leather seats, a detail I had explicitly inquired about prior to purchase. Unfortunately, my attempts to resolve these issues have been met with utter negligence. The lack of communication from Fletcher Jones has been astonishing. I have been shuffled from one staff member to another, from salesmen to service and sales managers, without any satisfactory resolution. It's been almost two months since the purchase, and I have yet to have a genuine conversation with anyone from the company regarding these issues. Seeking a resolution, I took the vehicle to a local Audi dealer, incurring an $1800 cost to repair the Bluetooth and navigation systems. Even when the local service manager tried to communicate with Fletcher Jones, they seemed uninterested in addressing the matter. The complete disregard for customer concerns after the sale has left me feeling cheated and utterly frustrated. It's deeply disappointing that a dealership of this stature would resort to such unethical practices. I would caution anyone considering an out-of-state purchase from Fletcher Jones to think twice – once they have your money, they appear to have no interest in your concerns or their responsibilities. My hope is that this review will serve as a warning to others, encouraging them to explore alternatives and avoid the frustrating and disheartening experience I've had to endure with Fletcher Jones. More

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I have purchased two vehicles from this dealership. I am a repeat customer, and one would think I would be treated well. It has been nearly four months since I requested the warranty refund on the eTro I am a repeat customer, and one would think I would be treated well. It has been nearly four months since I requested the warranty refund on the eTron I had for only 7 months. I was told it would take 45 days. This is an unacceptable way to treat a customer who has spent hard earned money at this dealership. The GM completely brushed me off, not even as much as an apology. All I get from the finance department is a bunch of excuses. I am owed around $2k, and despite constant inquiries, have no solid reason why I don’t have my money back. Buyer beware. More

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Although the dealership was large, the individual experience was personable and you were actually listened to without any further undue pressure to sway you in any way. The service was casual but no experience was personable and you were actually listened to without any further undue pressure to sway you in any way. The service was casual but no detail was missed, which made it a pleasantly surprising and easy experience. I was impressed how my salesman had the vehicle ready for viewing in the second floor showroom at the time of my pre-scheduled appointment. Audi Fletcher Jones works hard to make the experience pleasant and seamless. More

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I HAVE A GREAT EXPERIENCE WITH SCOTT AND MONICA. SCOTT MAURIZI WAS AMAZING FROM 1ST TIME HE WELCOME ME HE WAS ALWAYS AT MY SIDE. I NEVER FEEL LIKE IM MAKING MISTAKE. HE ALWAYS GIVE ME HIS SUPPORT SCOTT MAURIZI WAS AMAZING FROM 1ST TIME HE WELCOME ME HE WAS ALWAYS AT MY SIDE. I NEVER FEEL LIKE IM MAKING MISTAKE. HE ALWAYS GIVE ME HIS SUPPORT WITH SMILE AND UNDERSTANDING. HE TAKE HIS TIME TO EXPLAIN ME ALL THE DETAILS. HELP ME TO MAKE THE BEST CHOISE. MONICA DONE AMAZING JOB WITH THE PAPER WORK SUPER FAST AND VERY PROFESSIONAL. GREAT EXPERIENCE. MERCI More

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Shane was incredibly knowledgeable and professional during the entire process. He reviewed all of the features of the vehicle and made the purchasing experience very enjoyable. I highly recommend Sha during the entire process. He reviewed all of the features of the vehicle and made the purchasing experience very enjoyable. I highly recommend Shane! More

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Crew there is Amazing! The dynamic duo that helped us out was “Mike Reyes , Chris & Monica! Thanks to them we had an amazing experience and highly recommend looking for th The dynamic duo that helped us out was “Mike Reyes , Chris & Monica! Thanks to them we had an amazing experience and highly recommend looking for them! More

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Very clean location and friendly staff. Was able to deal with an excellent sales representative, Marcus. I would highly recommend this dealership to anyone looking to enjoy the Audi experie Was able to deal with an excellent sales representative, Marcus. I would highly recommend this dealership to anyone looking to enjoy the Audi experience. More

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Garret made the experience easy and pleasant, Monica made the paperwork a breeze. Overall an awesome experience, will definitely purchase another vehicle in the future from the dealership made the paperwork a breeze. Overall an awesome experience, will definitely purchase another vehicle in the future from the dealership More

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Exceptional Experience with Audi Fletcher Jones. Abel is an excellent Audi Brand Specialist. He walked me through every single step: from describing what each car has to offer, to test driving, and Abel is an excellent Audi Brand Specialist. He walked me through every single step: from describing what each car has to offer, to test driving, and analyzing particular aspects after the test drive, and certainly decide on the best option possible. He undoubtably made it very easy for me on picking the car I want and love (Audi A6). Would highly recommend him and Audi Fletcher Jones. They are the best Audi in nation! 5 stars!! More

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