Monica Utter
Monica Utter at Bill Utter Ford
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Monica Utter

Dealer Operations

Bill Utter Ford

4901 S Interstate 35 E
Denton, TX 76210

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29 Reviews

Industry Experience

28 yrs, 4 mos

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29 Reviews

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29 Reviews of Monica Utter

September 21, 2024

Dealership Rating
Employee Rating

I've been trying to get a new car. I been asking the sales person who has been not doing anything I asked for. They are greedy sales manager. Didn't even bother looking at my deal. I e More

by Navyrob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 23, 2024

Bill Utter Ford responded

We apologize for the frustration you've experienced. This is not the level of service we strive to provide, and it's concerning to hear about your difficulties. We'd like to understand more about what happened and see how we can assist you further. Please reach out at your convenience so we can address this properly. Thank you, Chris Miller - GM - 940-321-7402

June 10, 2024

Dealership Rating
Employee Rating

Courteous and professional. Greg, my service advisor, kept me well informed throughout the entire process. Most certainly my dealership of choice. More

by Pcamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Underwood, Greg Hall

Jun 11, 2024

Bill Utter Ford responded

Thank you for the kind words! We're glad to hear Greg and our team at Bill Utter Ford provided a courteous and professional experience. We appreciate your support and look forward to serving you again!

May 17, 2024

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Employee Rating

2020 Escape in for service. Windshield bottle left empty, I’m not even sure the oil got changed. Found the hose to the drivers side windshield spray nozzle had fallen off. It t More

by jbkbrand1jbkbrand
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
May 20, 2024

Bill Utter Ford responded

Thank you for bring this to our attention. We greatly appreciate the opportunity to address your concerns and Service Director, Patrick Nixon, is eager to continue this conversation and ensure that your experience is nothing less than completely satisfactory. Please don't hesitate to call Patrick at 940-321-7411 whenever you need direct assistance. Your satisfaction is our top priority!

July 23, 2023

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Employee Rating

My experience at Bill Utter Service is always stupendous! Colton and the Team ALWAYS ROCK! In and out in under an hour. Call for an appointment and asked if I could bring the vehicle in now and they cou More

by Crass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Miller , Colton

Jul 24, 2023

Bill Utter Ford responded

Thank you for the amazing review! We're so glad to hear that Colton and our team at Bill Utter Ford provided you with a successful experience. Drive safely, and we hope to see you back again down the road!

May 27, 2021

Dealership Rating
Employee Rating

I’ve bought my vehicles from Bill Utter Ford for years as I know their service department stands behind my purchase and have referred many friends and family More

by Stough.don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doyle Chaffin, Danny Morris, Kevin Krattiger , Kyle White

April 19, 2021

Dealership Rating
Employee Rating

They're the BEST. I called different states and lots of dealerships here in Texas and the only one that treated me with respect and honesty was Bill Utter Ford. Sales man Mr. Casey Patton is an Excellent a More

by catano153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quincy Alonzo, Casey Patton, Art Starr , Justin Custis

September 30, 2020

Dealership Rating
Employee Rating

The experience at Bill Utter was the bar none the best time I've had at a dealership. They were attentive and understanding to my requests, worked with me on the pricing, and were extremely transparent on More

by JERMUNZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toronto Spikes, Quincy Alonzo

Oct 01, 2020

Bill Utter Ford responded

Thank you so much for your business and the kind words. We strive every day to provide our customers with the "Utter Difference" and provide our customers with a great experience. We look forward to seeing you next time.

September 11, 2020

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Employee Rating

Everything handled like it should be.Very professional Everything handled like it should be. Very professional and easily accomplished. Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok, Ok More

by rrgolferboy
Recommend Dealer
Yes

Other Employees Tagged: Miff Center, Marcie Fortner, John Witt

September 11, 2020

Dealership Rating
Employee Rating

Customer service is above all the rest! We own around 75 Fords and they are all serviced at Bill Utter Ford. Top to Bottom, they're the best! More

by billy.cheek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 11, 2020

Bill Utter Ford responded

Thank you so much, Billy. We are so thankful for you and your business!

July 11, 2020

Dealership Rating
Employee Rating

We really enjoyed getting to know Cory, and our experience at Bill Utter Ford was nice and easy- everyone was friendly and helpful, and we 100% will go back the next time our family has a need for More

by b.allen19712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cory Cuellar , Kenneth Carter

Jul 13, 2020

Bill Utter Ford responded

Hi! We are so happy you had a great experience and thank you for your purchase.

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