Monica O'Malley

I found a brand new vehicle I was set on buying. The sales person Amanda was so thorough, kind and helpful. My trade had over 100,000 miles on it but was in pretty fair shape, I thought. They handed The sales person Amanda was so thorough, kind and helpful. My trade had over 100,000 miles on it but was in pretty fair shape, I thought. They handed me a form to fill out which I quickly filled in while I was waiting outside about my trade in. A 2014 BmW X1. On the form it asked if I had used my insurance as a result of an accident. I did not so I said no. I knew that they would access my computer in the car which stores its history of warning lights, impacts, etc. so I didn't go into detail knowing they would just look at the history in the computer and the form was a yes no just x the box.. The sales manager Monica accused me of trying to hide a minor fender bender!!! I mean accuse me in a very rude and demeaning tone. She actually said," you could probably sell it on the street and not disclose an accident. WOW. Is this how she makes sales? I'm a cash customer buying a $40,000 vehicle. She wanted to give me $1500 for my car after I said I have brand new $1000 tires-Bridgestone tires. I said I'd rather give my trade to someone who doesn't have a car than trade it. My so paid $4000 for a 1999 Mazda Protoge a year ago. She said," we're a dealership we don't sell cars like that we would give it to another dealer. This was probably the worst encounter I've ever had buying anything. Instead of asking me to clarify any box I may have x'd that she had a question about, she assumed the worst about a customer paying cash for a $40,000 vehicle. I can take my money elsewhere and perhaps she should not work directly with customers. She also could have said we can't take your trade! I would have said fine, I'm ok with that. Did she actually think humiliating a customer is going to make a sale???I'm not interested in being humiliated by someone in sales. In the work I did for 35 years, I would never treat a single soul like that. More

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No pressure very friendly easy to make deal with no hassle buying top dollar on our trade in CR V we bought back in 2018 hassle buying top dollar on our trade in CR V we bought back in 2018 More

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Great service! Monica is an inspiration for the rest of the staff. Fernando was an incredible kind and knowledgeable sale advisor. Monica is an inspiration for the rest of the staff. Fernando was an incredible kind and knowledgeable sale advisor. More

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Wonderful, positive experience with Shakeem Walters and Robert Medina. We feel very fortunate to have gotten just the truck we wanted in this crazy market. By the way, the view from the dealership is breat Robert Medina. We feel very fortunate to have gotten just the truck we wanted in this crazy market. By the way, the view from the dealership is breathtaking! More

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Great to have Rich assist me today. He totally made sure all aspects of the transaction were handled professionally. Hats off to Monica and the whole team at Perfection. all aspects of the transaction were handled professionally. Hats off to Monica and the whole team at Perfection. More

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From the moment we arrived to leaving with our new CRV everyone was incredibly kind, patient, and sincere. Buying a vehicle is stressful but Perfection Honda staff alleviated our stress and provided a ple everyone was incredibly kind, patient, and sincere. Buying a vehicle is stressful but Perfection Honda staff alleviated our stress and provided a pleasant experience. More

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Shakeem, Jen, and Monica were awesome! Service and hospitality is second to none! Shakeem not only made getting my dream car a reality, but he made the entire process as quick and easy as possible. Ha hospitality is second to none! Shakeem not only made getting my dream car a reality, but he made the entire process as quick and easy as possible. Hands down the best salesman I’ve worked with! Will be a customer for life and 10/10 recommend Perfection Honda. More

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We are repeat customers and wanted to come in and lease another CRV and get it done. Bertha the sales consultant and Monica the sales manager at Perfection helped us do that so well. Tony, another sales another CRV and get it done. Bertha the sales consultant and Monica the sales manager at Perfection helped us do that so well. Tony, another sales rep took us through the new CRV like a pro. More

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Bertha Gurulé is the most professional person as well as Monica O’Malley . I have bought five cars from Perfection Honda and I always look for Bertha to help me. I know I won’t be pressured to buy somethin Monica O’Malley . I have bought five cars from Perfection Honda and I always look for Bertha to help me. I know I won’t be pressured to buy something I don’t want. She has my best interest in mind. More

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Great people, always buy my Hondas from Perfection, Rich and Monica were great as well as Robert in Finance, I recommend Rich and Perfection for your auto needs and Monica were great as well as Robert in Finance, I recommend Rich and Perfection for your auto needs More

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