This dealership has been efficient and fast and I
appreciate the kind sales people that I have met.
appreciate the kind sales people that I have met.
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by summermoreno09
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2025 -
Seguin Chevrolet responded
Dear summermoreno09,
Thank you for your kind review! We're glad to hear that you had an efficient and positive experience with our team. We appreciate your support and look forward to assisting you again in the future!
Sincerely,
Jeremy Sims, General Manager
Service was quick though they neglected to email me my
itemized receipt as promised so I will have to call to get it. Additionally, while I don’t mind taking surveys, I received at least 6 emails wanting
itemized receipt as promised so I will have to call to get it. Additionally, while I don’t mind taking surveys, I received at least 6 emails wanting my review. After two, it becomes annoying.
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by Barbara.jewett
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
None
Feb 17, 2025 -
Seguin Chevrolet responded
Dear Barbara.jewett,
Thank you for your feedback and for bringing these concerns to our attention. I'm glad to hear your service was quick, but I apologize for the missing receipt and the excessive survey emails. We appreciate your time and will work on improving our follow-up process. If you still need assistance with your receipt, please let us know, and we’ll be happy to help.
Sincerely,
Jeremy Sims, General Manager
Very nice customer service helped me with my every need
and took care of my truck
and took care of my truck
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by Todd
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Feb 17, 2025 -
Seguin Chevrolet responded
Dear Todd,
Thank you for your review! We're glad to hear that our team provided excellent customer service and took great care of your truck. We appreciate your business and look forward to serving you again in the future!
Sincerely,
Jeremy Sims, General Manager
Completely unsatisfied with whole process.
Poor lack of communication, do not want to go back.
Poor lack of communication, do not want to go back.
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by none23
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy, Abel
Feb 12, 2025 -
Seguin Chevrolet responded
Dear none23,
We are truly sorry to hear about your unsatisfactory experience and understand your frustration. Clear communication is crucial, and we apologize for falling short in that regard. Please feel free to reach out to me directly at 830-303-4381 ext. 2035 so we can address your concerns and work to make things right.
Sincerely,
Gary Stehle, Service Director
Muy buen servicio y nos atendieron muy rápido.
Se tarde menos de lo esperado en terminar.
Se tarde menos de lo esperado en terminar.
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by roy.cami08
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy
Feb 12, 2025 -
Seguin Chevrolet responded
Dear roy.cami08,
Gracias por tu excelente reseña! Nos alegra saber que tu experiencia fue tan positiva y que recibiste un servicio rápido. Estamos aquí para lo que necesites y esperamos verte pronto.
Sincerely,
Jeremy Sims, General Manager
Service Advisor Eathon was professional, knowledgeable,
helpful, and friendly. Was as also pleased with everyone throughout the duration of the appointment from start to finish. Entire service dept is impr
helpful, and friendly. Was as also pleased with everyone throughout the duration of the appointment from start to finish. Entire service dept is impressive. Michael greeting me and calling me by name when I only had one service dealing with him six months ago. Also Abel from that same appointment. Maintenance tech explained work thoroughly. Noticed the other three advisors, two females and one male, diligently, professionally, and friendly working behind the counter, working the phones, and one young lady moving about the waiting room keeping everyone informed and updated in an excellent, friendly, informative, and timely manner. Very pleased with the experience and personal attention.
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by phyllisneumann8
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Beca Ramirez Godoy, Eathon(directly) Michael and Abel(secondary) all deserve five star rating.
Feb 12, 2025 -
Seguin Chevrolet responded
Dear phyllisneumann8,
Thank you for sharing such a detailed and thoughtful review! We're thrilled to hear that Eathon, Michael, Abel, and the rest of our service team made your experience so positive. We take great pride in providing professional, knowledgeable, and friendly service, and it's wonderful to know that it showed. Your kind words mean a lot to us, and we look forward to serving you again soon.
Sincerely,
Jeremy Sims, General Manager
This is the most incompetent place I've ever been to.
The lie, can't complete a service job right and take at least 3 weeks for minor repairs. All they try to do is sell you parts you don't need. Lucky I
The lie, can't complete a service job right and take at least 3 weeks for minor repairs. All they try to do is sell you parts you don't need. Lucky I haven't contacted an attorney yet.
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by Joe
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2025 -
Seguin Chevrolet responded
Dear Joe,
I am truly sorry to hear about your experience and the frustration it has caused. We take customer feedback very seriously, and I would like to personally investigate this matter further. Please reach out to me directly at (830) 303-4381 ext. 2035 so we can address your concerns and work towards a resolution.
Sincerely,
Gary Stehle, Service Director
The staff working the desk were very friendly and helped
me with what I needed but they did not keep me informed of my vehicle status while I was waiting. I only got an oil change, and I was there for 3 hou
me with what I needed but they did not keep me informed of my vehicle status while I was waiting. I only got an oil change, and I was there for 3 hours. I realize they were busy but I still felt 3 hours for an oil change was extreme and I had to go ask if my car was done because I was not given any updates.
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by rockehd
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2025 -
Seguin Chevrolet responded
Dear rockehd,
Thank you for your feedback. While we are glad to hear that our staff was friendly and helpful, we sincerely apologize for the lack of communication regarding your vehicle's status during your visit. We understand how important it is to keep customers informed, and we’ll work on improving our communication moving forward. Please feel free to reach out to me directly at (830) 303-4381 ext. 2035 if you have any further concerns or need assistance.
Sincerely,
Gary Stehle, Service Director
Seguin Chevrolet, has the best service you can get.
The service department employees were friendly and professional. Took care of my car in a timely manner. Thanks for caring.
The service department employees were friendly and professional. Took care of my car in a timely manner. Thanks for caring.
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by lohiegarcia
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Syble Kline
Jan 23, 2025 -
Seguin Chevrolet responded
Dear lohiegarcia,
Thank you for your wonderful review! I’m thrilled to hear that our service department provided you with friendly and professional care. We’re grateful for your trust and look forward to assisting you again in the future.
Sincerely,
Jeremy Sims, General Manager
I was really impressed by the level of service that we
were provided with. Also the selection of trucks fast exceeded my expectations
were provided with. Also the selection of trucks fast exceeded my expectations
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by kingster502001
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Seguin Chevrolet responded
Dear kingster502001,
Thank you for your fantastic review! I'm thrilled to hear that you were impressed with our level of service and that our selection of trucks exceeded your expectations. We’re grateful for your support and look forward to helping you again in the future.
Sincerely,
Jeremy Sims, General Manager