Monica Moreno-Davila
Monica Moreno-Davila at Seguin Chevrolet

Monica Moreno-Davila | Page 23

Sales Representive

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

4.4
371 Reviews
4.4

371 Reviews

Write a Review

Dealership Experience

5 yrs, 6 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

371 Reviews of Monica Moreno-Davila

June 21, 2024

Dealership Rating
Employee Rating

Truck has only 5000 + miles - stopped running in middle of lane - very dangerous! Now hesitate to drive vehicle. Would like a replacement. Only reason I do not ask for some type of compensation is that ser More

by buddystrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Seguin Chevrolet responded

buddystrey, Thank you for your feedback. We're sorry to hear about your experience with your truck and understand your concern. While we appreciate your acknowledgment of our service personnel's efforts, we take safety issues seriously. Please contact us directly to discuss your situation further. Sincerely, Jeremy Sims, General Manager

June 20, 2024

Dealership Rating
Employee Rating

Seguin Chevrolet was quick and easy to work with. The performed the services on my 24 Silverado HD to standard as expected. More

by stroklund22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beca Ramirez Godoy

Jun 21, 2024

Seguin Chevrolet responded

stroklund22, Thank you for your fantastic review! We're pleased to hear that your experience with Seguin Chevrolet was quick and easy and that our team met your expectations with your Silverado HD. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Jeremy Sims, General Manager

June 20, 2024

Dealership Rating
Employee Rating

The service I received at Seguin Chevrolet was very attentive. They discovered an unrepairable hole in my tire and worked with my warranty company to get me back on the road quickly. I am very impresse More

by TPDORRYCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2024

Seguin Chevrolet responded

TPDORRYCOTT, Thank you for your wonderful review! We're thrilled to hear that you were impressed with the attentive service at Seguin Chevrolet and that Monica was able to assist you efficiently. We're glad we could get you back on the road quickly. Your satisfaction is our top priority, and we look forward to serving you again! Sincerely, Jeremy Sims, General Manager

June 19, 2024

Dealership Rating
Employee Rating

The entire staff was incredible and friendly! !! Quick negotiations, and good business for both parties! I love my Trail Boss Colorado! More

by SuperBreaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Lopez, Jose Ramirez , Ivan Perez, Beca Ramirez Godoy, Jonathan Rosario

Jun 20, 2024

Seguin Chevrolet responded

Hi SuperBreaker, Thank you for choosing us! Your positive review means a lot to our team. Sincerely, Jeremy Sims, General Manager

June 18, 2024

Dealership Rating
Employee Rating

They focused only on sale. No explanation of features after sale. The salesperson told us the other person was going to show us how to get signed into the app and show us featu More

by YLLEM21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Beca Ramirez Godoy

Jun 19, 2024

Seguin Chevrolet responded

Dear Yllem21, I apologize for the lack of support you experienced after your purchase. We aim to provide comprehensive service from start to finish and clearly fell short this time. Please reach out to me directly at (830) 303-4381 so we can address your concerns and ensure you have the necessary support and information regarding your vehicle and app features. Sincerely, Jeremy Sims General Manager

June 18, 2024

Dealership Rating
Employee Rating

The only issue I really had was that appointments were so overbooked a 30 minute oil change turned into almost 4 hours. That is far beyond what I would consider a acceptable wait. More

by Dennis.cook327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2024

Seguin Chevrolet responded

Hi Dennis.cook327, We're sorry to hear about the delay in your service appointment. We strive to provide timely service, and we apologize for falling short. Sincerely, Jeremy Sims, General Manager

June 13, 2024

Dealership Rating
Employee Rating

The personnel there are all very friendly and knowledgeable. And all appointments are on time and very punctual. More

by MAIL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2024

Seguin Chevrolet responded

Hi MAIL5, We're glad we could meet your expectations! Come back soon for more great experiences. Sincerely, Jeremy Sims, General Manager

June 12, 2024

Dealership Rating
Employee Rating

I had listed to have my transmission checked while I was there to get my oil changed. Well you were TOO busy to do my transmission check and told me to schedule it again!!!!! That is horse xxxx. You did my More

by REDMASON17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: It was a guy that helped me or rather did not HELP

Jun 14, 2024

Seguin Chevrolet responded

Dear Redmason17, I'm sorry to hear about your recent experience. We strive to address all customer concerns during service visits, especially those under warranty. Please contact me directly at (830) 303-4381 ext. 2035 so we can prioritize your transmission check and ensure your concerns are properly addressed. Sincerely, Gary Stehle Service Director

June 10, 2024

Dealership Rating
Employee Rating

Very hard to get a hold of anyone in the service department. Never received an update on my vehicle and I always had to call in to get one. More

by FRANK.JOHNSONIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amber Garcia

Jun 11, 2024

Seguin Chevrolet responded

Dear Frank, I apologize for the difficulties you encountered with our service department. We understand the importance of clear and timely communication. Please contact me directly at (830) 303-4381 ext. 2035 so we can work towards a resolution and improve your experience with us. Sincerely, Gary Stehle Service Director

June 08, 2024

Dealership Rating
Employee Rating

Service at the desk was the worst. No one talked to you it was like I was a ghost. From now one the only one I will deal with is Tyson He is the only one that helps you and let’s you More

by Peggy Rader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Beca Ramirez Godoy, Tyson

Jun 21, 2024

Seguin Chevrolet responded

Peggy Rader, We apologize for your unsatisfactory experience. Please contact us directly at (830) 303-4381, so we can address your concerns. Your feedback is important to us, and we are committed to resolving any issues you may have encountered. Sincerely, Jeremy Sims, General Manager

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