Monica Martisek

My recent experience at Ed Napleton Honda in Oak Lawn was disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly decline disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly declined. The finance phase with Monica was frustrating. Her repeated warnings about the lengthy process lacked the professionalism and empathy expected for a significant purchase like a $40K+ vehicle. She often ignored me, adding to the frustration of spending nearly six hours at the dealership. The unavailability of the leasing agent or general manager forced me to return another day, an inconvenience that should have been avoided. Despite assurances that Jose would handle the proof of payoff for my trade-in, I have been repeatedly contacted to provide it myself. This has become disruptive, with numerous calls and texts interrupting my workday. These issues overshadowed my initial intention to return and purchase another vehicle. While Jose's service was commendable, the problems with Monica and the subsequent hassle have left me questioning the dealership's ability to provide a consistent and satisfactory experience. I am deeply frustrated by the lack of communication and the unprofessional handling of my concerns. The excessive follow-ups have been intrusive, making an already stressful process even more burdensome. This has not only deterred me from returning but also compelled me to share my experience widely and escalate the matter to Honda corporate. I expected a seamless transaction and encountered a series of avoidable obstacles that significantly impacted my trust in this dealership. I've contacted both sales managers and have not received a call or email back. When a salesperson wants to make a sale, everyone is more than willing to go above and beyond to ensure a sale is made. Once the purchase is completed, all lack of effort, professionalism, and follow-up go out the window. More

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First time experience with a Honda Dealer! Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT sales Had a few hurdles, through no fault of my own, resolved in a professional manner! End result was good, love my SUV! ERIC MCGEE was an EXCELLENT salesman! He was very professional, understood my needs and concerns and did everything he could to make my purchase a smooth transaction! I would recommend Eric McGee to everyone looking to buy a Honda! Ed Napleton Honda should be very proud to have him as a salesman! Kudos to Eric! More

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I just left the dealership. I went in there to look at a car I seen online. Unfortunately they sold it the night before. I was ready to leave. I have a certain budget I had to s I went in there to look at a car I seen online. Unfortunately they sold it the night before. I was ready to leave. I have a certain budget I had to stay within. As I was getting ready to leave Eric McGee had me look at a few other cars. The one I really like was out of my budget, so I thought. Some how some way Eric and his team found a way to get it to the numbers I needed. Great job guys. It was pretty painless and the staff was excellent. I drove off with a nicer car than expected. So again thank you. I highly recommend you buying a car from these great group of people. More

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Excellent customer service, 100% recommended for your next car purchase. They have a wide variety of new and used cars, the sellers give very good treatment. next car purchase. They have a wide variety of new and used cars, the sellers give very good treatment. More

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Horrible shopping experience in September this year. The sales department appeared half-assed with no one coming to greet us. All the sales associates were clustered around the sales manager’s desk and The sales department appeared half-assed with no one coming to greet us. All the sales associates were clustered around the sales manager’s desk and it looked like a frat party! They offered us an insultingly low amount for our trade in and had the temerity to charge us a $5000 markup due to consumer demand. They literally hounded us out the door when we tried to leave. We should have walked away but ended up buying the car, only to realize when we got home that the financing deal included a bunch of dealer add-ons. Complained to Monica Marisek about our experience and were promised they would get in touch, at least to apologize. Two months later we’re still waiting. I will never go back there again More

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Bought a vehicle off of Bob Dalipi. I’ve been looking for a month and he found me what I was looking for. He was very helpful and respectful. I would highly recommend him and Honda Nape I’ve been looking for a month and he found me what I was looking for. He was very helpful and respectful. I would highly recommend him and Honda Napelton them selves. More

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Pedro and Monica was very nice and explained everything too me. They seemed like very caring people. And I know if I have a issue I hope i can count on them to help me. I have only had my SUV since Tues. I too me. They seemed like very caring people. And I know if I have a issue I hope i can count on them to help me. I have only had my SUV since Tues. I pray I have no issues I'm treating my new SUV like a baby. She is my life. I'm not crazy. Its cause this is my first car I have bought and done by myself. More

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Hands on the whole time, very welcoming. Made buying our new Honda easy, process was a bit long but went smoothly. Made buying our new Honda easy, process was a bit long but went smoothly. More

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Seamless purchase! No hassle, everyone was professional . Thank you ! Howard and Monica and Cordarrell are the best! No hassle, everyone was professional . Thank you ! Howard and Monica and Cordarrell are the best! More

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Daniel Nino was a great help here! He made the process so smooth and easy to understand. Would highly recommend coming here! He made the process so smooth and easy to understand. Would highly recommend coming here! More

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