Monica Arcos

Scam artists Stay far away from here!!! They talk a good talk, but have zero knowledge. When it comes to fixing an issue, they lie!! We are out hundreds because th Stay far away from here!!! They talk a good talk, but have zero knowledge. When it comes to fixing an issue, they lie!! We are out hundreds because the manager is a thief himself!!! More

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Excellent Customer Service We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We we We bought our 2015 Prius in December 2014. Right from the start, Parks Toyota of DeLand provided excellent customer service, with no pressure. We weren't used to that from a car dealer. They even had a catered Customer Appreciation Dinner for new car buyers, where representatives from every department explained their functions and answered our questions. Bruce Hrabia continues to keep in contact with us, encouraging us to call him if ever we need to. I take advantage of the weekly free car wash, and Jolene is always there to greet me and does a great job in no time at all. Monica Arcos always takes time for an hello whenever I'm there and lets me know she'll be glad to help me with anything. I highly recommend the team at Parks Toyota - they are exceptional! More

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HORRIBLE! BEWARE! Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest ra Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest rate. All fake smiles acting like they want to give you the best possible deal. But once the car is purchased and that's when their scam and tricks occur. Never again. You have been warned! Bought a car from toyota of Orlando and had a totally different experience. More

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NO service after the sale. sold me a defective brand new car and wont take responsibility for it. Monica Arcos there customer relations manager be littled me called me a liar and asked me to leave all becau car and wont take responsibility for it. Monica Arcos there customer relations manager be littled me called me a liar and asked me to leave all because wanted documentation that the dealership was no longer going to service the defect to my brand new car. This is negligance on there behalf and wont take responsibility. Do yourself a favor and dont buy a car from them. More

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