Moises Diaz

Worst service experience EVER. I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointment I bought an $83K Genesis from this dealership and was promised valet service appointments, etc. Don't believe it! It's impossible to make appointments via the Genesis app, the Genesis service managers don't work weekends, and no one else seems to care. This has happened to me twice. Today, they seemed unsure if my car was even at the dealership. My first, and last, Genesis. I'm seriously considering trading the car on another brand so I don't have to deal with these idiots. More

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STAY AWAY FROM THIS DEALERSHIP I bought a used vehicle here on Monday 4/1. I was approved for a loan, signed the paperwork, left with the car. Prior to getting the car I did ask if it would be detailed be here on Monday 4/1. I was approved for a loan, signed the paperwork, left with the car. Prior to getting the car I did ask if it would be detailed because it was dirty. The salesman Jay assured me that it would be detailed when I picked it up. It was not. Literally the same as it was when I test drove it. I spoke with a different guy and his excuse was "oh we get so many cars that come in and they are so dirty we can't possibly get the car totally clean." I said I could do a better job. I took a baby wipe and showed him some dirt that came up in the cup holder. He said "yes you or I could do a better job". Guy, It is YOUR JOB to get a car clean. There was still dirt in the cup holders, food or something in between the seats. A quick wipe with a wet cloth could fix it. There was also a situation with the head manager YELLING at one of the employees. He was so loud, everyone heard him and he was VERY UNPROFESSIONAL. He even threw something at the wall. I should have taken this as a sign to leave. This is just the beginning. I take my vehicle home after purchase. No problem I'll just clean it myself. Fast forward to Friday 4/5 and I get a call from the finance guy Shah saying that I need to pay them $1000 because he didn't do the loan paperwork correctly. I checked my paperwork to make sure and the contract i signed does not match what he is telling me. I was also not informed of this while at the dealership. I had put all the money I had for a down payment. If the loan I was approved for was a different amount then why was I not notified of this when we discussed the loan? This guy had two days to get the paperwork right and then waited until I had signed and left to tell me he messed up. WORST DEALERSHIP EXPERIENCE EVER. DO NOT GO STAY AWAY. More

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Excellent service department, I always service my car there Sean is our service advisor, he is always helpful. there Sean is our service advisor, he is always helpful. More

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Excellent for everything Especially, senior advisor Jay Lee was very awesome!! He help me perfectly!! Lee was very awesome!! He help me perfectly!! More

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Wonderful experience. Very professional and knowledgeable. I was quite impressed with the whole experience. Thankyou Very professional and knowledgeable. I was quite impressed with the whole experience. Thankyou More

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