

Dealership Experience
2 yrs, 6 mos
Specialties & Trainings
Customer Service
Sales Consultant
132 Reviews
Write a Review132 Reviews of Moises Bonilla
April 15, 2025
My vehicle has been sitting in the parking space in the parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in th parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in the same space untouched. So I asked for the Service Director and was told he is in a meeting and and the tech was going to start it after he came back from lunch. I went back a week later because again I did not receive any update it still sat in the same parking space. I asked again for the service Director and was told he was in a meeting he will call you. I did not receive not receive a call again. But I was able to speak with a different service advisor, who confirmed with the Tech, the tech had not started on my vehicle and had made a complaint that management kept giving him other cars and the tech said he had not be able to get to my vehicle. At this point I was told it was being started on for two weeks and NOTHING was done. I have reached out during this process numerous of time to Tim Whitehead and always told he was unavailable. Today I was told if I want to speak to him I have to come in again. While my vehicle sits in the same spot since Jan 27 and today is April 14. When the service Director will not even pickup a phone, there is no responsibility to be truthful. I was promised a call and got a text saying work has started on my vehicle. The tech is off today so he will continue repairs tomorrow once he comes back in to work, from the service advisor, who told all the parts were in when they were not and has told over and over again the work has been started while the vehicle sits in the same spot since Jan 27. So if the Tech started replacing the engine while my vehicle has not moved from the same space this is complete unprofessional parking lot engine and turbo replacement. The lies truly just don't to make sense. This experience is making it really hard to stay Brand loyal, I've been purchasing with Hyundai since 2008 for myself and my children. 9 cars totaled. This has been the WORST EXPERIENCE I have EVER Had with Hyundai Service. My daughter's sonata even had a engine replaced, nothing at all like this experience. More
Other Employees Tagged: Tim Whitehead
April 03, 2025
Awesome fast service. Explain to me things I didn't know about my warranty. Definitely would recommend. Explain to me things I didn't know about my warranty. Definitely would recommend. More
Other Employees Tagged: JADEN BOND
April 03, 2025
I had an 11:00 appointment for oil change, tire rotation, and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were per and paint issue. I was checked in just before 11 and was told vehicle would be ready by 1:00. Vehicle came into the garage at 1:00, services were performed and brought back to the service writer area where it sat for a half hour. I had to ask a service writer if it was done and he said yes and "offered" to finished up the paperwork. He was not my service writer but was very helpful in wrapping things up. The paint issue was not addressed until I asked him about it. He documented the issue with the paint defect as I requested and was very vague on whether Hyundai would authorize a repair. I feel the service manager should have been involved in the paint issue. I was finally on my way at 2:30. The only positive was that the vehicle was returned clean. They only reason I traveled 50 minutes to this dealership is because of the bad reputation of my local dealer and the fact that I purchased it here. More
Other Employees Tagged: Tony Philon, Jr, JADEN BOND, MARCUS JOHNSON
April 02, 2025
I was told my car needed to be cold and that the service wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel wouldn't be done until the morning and that I'll likely have my car back by noon. I communicated with the service center advising I wanted to cancel the service altogether. I also texted with my service advisor about wanting to cancel the service and just get the oil change. They said they would handle it. When I go pick up my car in the morning the service was still done and I was forced to pay for the service I no longer wanted. NOT the experience I expected to have with this company! More
Other Employees Tagged: Tony Philon, Jr, JADEN BOND, MARCUS JOHNSON
March 28, 2025
Knowledgeable service staff. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. Very friendly. Waiting area very clean and comfortable. Service was completed in a timely matter. Overall excellent quality. More
Other Employees Tagged: Tony Philon, Jr, JADEN BOND, MARCUS JOHNSON
March 22, 2025
Give me the same service advisor. He and my attendee was amazing from the time I pulled into the service bay. He and my attendee was amazing from the time I pulled into the service bay. More
Other Employees Tagged: JADEN BOND
March 15, 2025
I had very poor service during my visit on May 5, 2025. I arrived a bit early for my 09:00 a.m., appointment. (replace the armrest assembly console; your team member told me about the BLUELINK recall, so I I arrived a bit early for my 09:00 a.m., appointment. (replace the armrest assembly console; your team member told me about the BLUELINK recall, so I agreed for them to also complete it). At ~12:15 p.m., I asked for a status update; it took ~15 mins, for the gentleman who checked me in, to return and let me know that he did not know when the job will be completed. He offered to provide me a ride home, and back (when the car was completed). We have one vehicle; since it was Ash Wed and my wife needed the vehicle by 4:00 p.m., to go to church, I told him I would either need a loaner vehicle, or my vehicle (which means I will have to return at a later date for the repairs). At ~1:15 p.m., he told me the armrest assembly console was installed, and that the BLUELINK checks were being accomplished (but had no estimate on that). At ~1:35 p.m., the car was completed. Once the paperwork was completed, my advisor, Mr Moises Bonilla apologized, saying he had no excuse for what happened. I let him know that I appreciated the apology. More
March 08, 2025
Customer service was fine. Poor quality control for repairs. Infotainment system voice commands not working after simple software update. All functions should be checked before Poor quality control for repairs. Infotainment system voice commands not working after simple software update. All functions should be checked before vehicle returned. More
March 08, 2025
A lot of hustle from this team! They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth wit They were short-staffed and moving to make up the difference. Check-in from Jaden with tablet was great. The advisors were trading back and forth with getting cars set up and checked out. An enormous effort from everybody. The total service ran longer due to circumstance but the communication made all the difference. More
Other Employees Tagged: Tony Philon, Jr, JADEN BOND , Logan Adams, Justin Johnson
March 08, 2025
Customer service mqmade me feelblike the best customer they have ever had. Paid attention to all the details. they have ever had. Paid attention to all the details. More
Other Employees Tagged: Tony Philon, Jr, Willie Fisher, Gregory Stafford, Jamaal Autry, Michael Brim, JADEN BOND, MARCUS JOHNSON, AVI RAMLINGUM
