Mohammad Suliman
Mohammad Suliman at Napleton's River Oaks Honda
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Mohammad Suliman

Finance Manager

Napleton's River Oaks Honda

17220 Torrence Ave
Lansing, IL 60438

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4.9
100 Reviews

Languages Spoken

Arabic Arabic

English English

4.9

100 Reviews

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100 Reviews of Mohammad Suliman

October 17, 2024

Dealership Rating
Employee Rating

I bought a 2022 Genesis and it's been nothing but problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and More

by tommyg628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kamaal Davis

Oct 19, 2024

Napleton's River Oaks Honda responded

Hello, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton River Oaks Honda. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

April 26, 2024

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Employee Rating

My experience was awesome, My sales man J. P ,from the time I entered the building it has been great More

by FR22paypatriciafrye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Chambers, Jeff Parham

Apr 29, 2024

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 05, 2024

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Sam, Larry, and Corvelle, were amazing! They all took care of me as if I were family. More

by Ashawnta Allen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2024

Napleton's River Oaks Honda responded

Hi Ashawnta, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 22, 2024

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Employee Rating

The consultant was very helpful. He was also very informative considering I am a first time buyer. More

by Kenkenfinner8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 26, 2024

Napleton's River Oaks Honda responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2024

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Employee Rating

This dealership is the best . I have been buying cars for 20 years would go anywhere else.I More

by Ggmama1949@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Parham, Faris Ihmeidan , Jeff Parham was the best.he will get a 5

Jan 19, 2024

Napleton's River Oaks Honda responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Napleton River Oaks Honda as your first choice for service!

September 29, 2023

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Employee Rating

Virgilie Bredy was very professional and greeted me with a smile and help me out with my purchase. She helped me to get the payments where I needed it to be. More

by fdaniels1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2023

Napleton's River Oaks Honda responded

Hello, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 14, 2023

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Employee Rating

JP was very helpful, very easy going and wasn’t pushy. Had a good experience More

by plrczyk1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Parham

Sep 17, 2023

Napleton's River Oaks Honda responded

Hello, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 24, 2023

Dealership Rating
Employee Rating

Awesome customer experience with very knowledgeable staff and very prompt and friendly sales and financing operations! More

by Adamsk0118
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Parham , Dan in Honda Inventory, Sean Hargrove

May 10, 2023

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Employee Rating

If not for Jeff Parham my wife and I would have left and gone to another Honda dealer. I felt he was arguing for us to make the deal we were comfortable with. The time went longer than expected, but e More

by Pete
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Parham

April 26, 2023

Dealership Rating
Employee Rating

Jeffery Parham was my salesman and he was Amazing! Jeffery is very professional and very personable. He is knowledgeable of the cars and inventory. My purchase experience was very pleasant because of More

by Happy Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Chambers, Jeff Parham

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