Mo Alsalamony

I visited Claremont Toyota in December 2024 to buy a new car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeop car. Before arriving, I had been in contact with Hailey, a BDC rep, who assured me I’d meet with a sales manager. Instead, I was swarmed by salespeople, with one named Imber insisting he could help—even though he wasn’t a manager. Eventually, I was handed off to a random sales rep, never meeting the sales manager—RED FLAG #1. I knew exactly what I wanted: a 2023 Toyota Camry SE in Ice Cap. But after running my credit (650+ score), they claimed I didn’t qualify for a loan over $25K pushing me toward a Corolla or a CPO under that amount—RED FLAG #2. Frustrated but needing a car, I considered a 2020 Camry SE with 86K miles and two previous owners. However, after requesting the Carfax, I discovered an open Takata airbag recall. Imber casually confirmed it but falsely claimed Toyota dealerships don’t handle the repairs—RED FLAG #3. What he didn’t know? I worked in automotive recalls for 4.5 years. At this point, I demanded a sales manager. Mo finally showed up, and I called out the recall issue. Meanwhile, they had quoted me $630/month for this used vehicle—MAKE THAT MAKE SENSE. I refused to settle and said I would buy the 2023 Camry I originally wanted. Suddenly, they approved me for it—at a better price—but only if I left them a good review, per MO. So, they could’ve done this the whole time? Financing Issues In financing, Wendy rushed through the contract. I specifically asked if I was paying for an alarm system, and she lied, saying it was included at no extra charge. Later, I found out I had been charged $990 for a Rockledge alarm system something the dealership installed on the lot. When I confronted them, another rep admitted that this charge is mandatory on all purchase, and Wendy should have disclosed this, but she didn’t Then came the GAP insurance upsell. I had explicitly declined extras, yet Wendy pressured me, using scare tactics. Exhausted from being at the dealership from 9 AM to 4 PM I caved—wasting $1,200 on something my auto insurance could’ve provided for less much less. Post-Purchase Problems The next day, I noticed: - **Brakes squealing in reverse** - **A large dent near the driver’s door** - **A misaligned front bumper** The used car department agreed to fix the dent and bumper, which I appreciated. But the brake noise persisted. They repeatedly told me this was "normal"—but after owning a Camry for 14 years, I knew better The noise worsened, and I started hearing grinding—possibly worn rotors. Their response? "2018+ models just do that"—RED FLAG #4. I would really appreciate if the deanship just replaced the brakes as the vehicle was not properly inspected when they took possession. Later, I noticed another issue: - The mileage on the Carfax report was 3,000 miles higher than what was displayed—RED FLAG #5 This experience was frustrating and exhausting. While the used car department fixed the visible damage and the foreman addressed concerns (though I suspect he was just downplaying the brake issue), the dishonesty, pressure tactics, and misinformation made this dealership one I wouldn’t buy from again If you plan to purchase from here, bring a team, triple-check everything, and don’t let them pressure you. More

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Our sales rep Ernesto seemed uninterested iin helping us during our entire time we were there. during our entire time we were there. More

by TRISHPRZ Verified Customer Verified Customer

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Olive is an AMAZING service advisor! She is so welcoming and knowledgeable! I request her each time I come in for service! She is so welcoming and knowledgeable! I request her each time I come in for service! More

by DAMON.NANCE Verified Customer Verified Customer

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Wonderful customer service. Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car Sales and service departments really care about my happiness. Imber (my sales person) even checked up on me and asked about my happiness with the car. When I buy another car, I'm coming back. More

by BARBARA.LC72 Verified Customer Verified Customer

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Buen servicio me voy satisfecho con lo que elegí, fue un proceso rápido y eficiente proceso rápido y eficiente More

by Carlos Nájera Verified Customer Verified Customer

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The experience was great! We've been buying all our vehicles at Claremont Toyota for a reason. They always take good care of us and make us feel welcomed! We've been buying all our vehicles at Claremont Toyota for a reason. They always take good care of us and make us feel welcomed! More

by DIAZ121212 Verified Customer Verified Customer

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I had the best experience, thank you, nasir. .. Mohammed... and Davy. They went about and beyond. .. Mohammed... and Davy. They went about and beyond. More

by JENNYBEAN2356 Verified Customer Verified Customer

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They did do my oil change but this is the second time I got serviced and they didn’t wash my car. And left oil on my car. got serviced and they didn’t wash my car. And left oil on my car. More

by CHSLANEAH Verified Customer Verified Customer

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Very professional and courteous. The atmosphere was very welcoming. Very friendly people who helped me The atmosphere was very welcoming. Very friendly people who helped me More

by KAEE.CALIZ Verified Customer Verified Customer

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The service was great and good price. The communication with the service advisor was easy. I will definitely back for future services. Claremont Toyota is a very good company to fixed car The communication with the service advisor was easy. I will definitely back for future services. Claremont Toyota is a very good company to fixed cars.. I would definitely recommend all my friends and family to go to this particular Toyota dealership. Thank you More

by ANHTRANDQ Verified Customer Verified Customer

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