He was really really kind with sharing his knowledge on
car and deals with my low credit! Thank you mo
car and deals with my low credit! Thank you mo
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by leannbrown825
Jul 10, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
He was an Amazing person I said no but he twisted my Arm
,amazing job
,amazing job
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by irene.jaramillo
Jul 10, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Thank you Mo for a great customer service experience.
Very satisfied with my purchase. Will refer more customers.
Very satisfied with my purchase. Will refer more customers.
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by wong214
Jul 05, 2025 -
Norm Reeves Toyota Dallas responded
Thank you so much for choosing Norm Reeves Toyota Dallas! Please let us know if we can be of any more assistance.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
A better experience than most large dealerships.
It was similar process but less pressure sale and haggling.
It was similar process but less pressure sale and haggling.
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by usmanamer
Jun 29, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
I was messaged by Marsha telling me that the dealer
wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to se
wanted to offer me a high demand offer for my 2020 Toyota Rav 4 XLE vehicle with 67,000 miles assuming my vehicle in good conditions. I happen to see something I liked and I figured I’ll take a shot and go back and see how much Norm Reeves will offer me and when they evaluated my vehicle, they gave me a price that was not a high demand offer after looking at my private sales option and trade in options KKB has a trad in value showing $20,954 . The max offer with Mohammed went from $18,000 to 20,000. I said no thank you give me my keys. I originally wanted $26,050 but I was willing to do $25,000 the bank manger or who ever the xxxx it was with Mohammed seem to be cocky because I was not accepting their offer and at that point I just wanted my keys back and instead of him more professional and saying “sir we apologize, but we cannot offer you more here is your key” he instead wanted to argue with me to the point he told me that they did not come to my house and knock on my door and made come out to get an offer and to get in a truck that I wanted, I said yes you did I got a message from Marsha telling me you would offer me a high demand offer which its a bull crap offer therefore give me my keys. As I step out looking for my vehicle, my vehicle is nowhere to be found. They had parked it all the way in the back of the lot when I had parked it in front of your dealership. Management Sales there sucks. No ethic and no respect when a customer says no is no…… I should had learned my lesson from the first experience I had with another rep not to long ago when purchasing a 2025 Rav
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by edwinventura46
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
*We're sorry we missed the opportunity to serve you this time. Your feedback is truly appreciated and helps us grow. We hope to welcome you back in the future for an experience that exceeds your expectations.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
Jun 30, 2025 -
edwinventura46 responded
It’s to late for you do to do anything for me. Longo Toyota of Prosper gained my business thank you very much. But what I will advise you is to train your staff in there Customer service roles to have empathy better communication skills be active listeners problem solvers just be patient , and managers need to be adept at finding solutions for escalated issues and guiding their team to do the same. This requires advanced analytical skills not a we didn’t come to your house and knocked on your door and told you to come here to get this truck type of analytical skills zero stars goes out for your sales department at Norm. Five stars goes to Robby De Veer he’s the real deal in the service department
Very easy process and they dealt with my bank very
quickly and i took my new car home same day
quickly and i took my new car home same day
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by EldinS
Jun 03, 2025 -
Norm Reeves Toyota Dallas responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
LaTris Price-Customer Relations Manager-latris.price@normreeves.com
What a great experience, environment, and easy
transaction! Thank you all at Norm Reeves Toyota Dallas!!
transaction! Thank you all at Norm Reeves Toyota Dallas!!
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by MORIAHJ80
Verified Customer
Verified Customer
May 28, 2025 -
Norm Reeves Toyota Dallas responded
Moriah, we're delighted to hear you had a great experience with us at Norm Reeves Toyota Dallas! Thank you for the kind words and support. Enjoy your new ride!
I only went to that dealership to buy from the salesman.
He was very personable and was 100% able to get me the deal I wanted on the vehicle I wanted.
He was very personable and was 100% able to get me the deal I wanted on the vehicle I wanted.
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by Thull82
May 27, 2025 -
Norm Reeves Toyota Dallas responded
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Norm Reeves Toyota Dallas!
The experience was generally good.
Mo and Moriah were great and professional in the process.
Mo and Moriah were great and professional in the process.
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by Chichi
May 25, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Mo, A very nice gentleman, very helpful,and made the
process of buying a car a pleasant experience, I highly recommend Mo, if you are planning to purchase a vehicle. Thanks Mo. L,Syer
process of buying a car a pleasant experience, I highly recommend Mo, if you are planning to purchase a vehicle. Thanks Mo. L,Syer
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by Leefsyer
May 21, 2025 -
Norm Reeves Toyota Dallas responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come!