Mitchell Raymer

Mitchell Raymer and Mylee Burns were very personable and helpful in walking JoAnn and myself through our first process of purchasing a Mercedes-Benz. It is a fantastic vehicle, and the explanation of all of helpful in walking JoAnn and myself through our first process of purchasing a Mercedes-Benz. It is a fantastic vehicle, and the explanation of all of the amenities and value of this vehicle were explained carefully and thoroughly. We bought it as it was on its way through the Panama Canal and the culmination of the purchase was only a few weeks. Leasing, the EV rebate, and all the transaction details were pleasant and smooth. We are looking forward to being a part of the Portland Mercedes-Benz dealership and the entire Mercedes-Benz Family . We feel quite welcome. thank you David E. David Granum and JoAnn Klassen. GLC350E4 More

by EDAVIDGRANUM Verified Customer Verified Customer

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Mitchell Raymer and Mylee Burns made my experience purchasing a used car as relaxed and seamless as it could possibly have been. All of my questions about the vehicle and purchase were answered in det purchasing a used car as relaxed and seamless as it could possibly have been. All of my questions about the vehicle and purchase were answered in detail. I was very comfortable dealing with both of them. Exceptional high quality employees who not only represented Mercedes-Benz of Portland very positively, but I also felt they were looking out for my interests as well! More

by L_BURMEISTER Verified Customer Verified Customer

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Ordered what we wanted. Easy process. Mitch kept us in the loop every step of the way. Easy process. Mitch kept us in the loop every step of the way. More

by THOMPSHN Verified Customer Verified Customer

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Everybody were very knowledgeable and helpful. Excellent customer experience. Mitch was very nice and listened to what I was looking for since the beginning. Thank you! Excellent customer experience. Mitch was very nice and listened to what I was looking for since the beginning. Thank you! More

by ERIKAFRANCO03 Verified Customer Verified Customer

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Mitch was wonderful to talk to. He was professional and patient. Showed us a few options and gave us a great deal. Mylee explained in great depth the intricate leasing method and an He was professional and patient. Showed us a few options and gave us a great deal. Mylee explained in great depth the intricate leasing method and answered all of our questions More

by ALBARDZ Verified Customer Verified Customer

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Mitchell was great to work with I love my new car! My only constructive feedback would be towards another salesman at the dealership . When I was in negotiations for the car another buyer also intere My only constructive feedback would be towards another salesman at the dealership . When I was in negotiations for the car another buyer also interested and when Mitchell stepped away from his desk the othersalesman came over, smiled, did not say a word to me and took the keys to show them the car to the other potential buyer. When Mitchell came back I had to bring it to his attention and ask him not to let them test drive the car since I was literally in the middle of my negotiations. When I spoke to Mitchell about my concerns, he did talk to someone else and they did not show the car, While, I understand that the car was technically not yet sold, the fact that I was sitting at the desk and discussing purchasing the car and the other salesman came and took the keys was very disrespectful to me. If I was not interested in the car Or talking about purchasing it I would have understood. I do understand the other buyer had driven down from Seattle to test drive it, but since I arrived before they did and had taken the car out for a test drive and was literally in discussions to purchase, the other salesman should have respected the current transaction and waited until he knew I was not interested before showing the car again or he could have at least had a conversation with Mitchell to let him know what was going on. In the end, I purchased the car and I'm happy with my selection. I am just providing Feedback which could help for future transactions with customers. More

by LAURIE.PHELPS Verified Customer Verified Customer

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Mitch is fantastic! Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology Great customer service! He went above and beyond and even reached out after the purchase to see if I had more questions about how all the technology works. More

by MARIONHAYNES Verified Customer Verified Customer

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Clean facility,well played out. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. Phone service to sales is good. Phone service to the service department extremely poor. Hold times excessive with poor or no call backs. More

by UAANDABC67 Verified Customer Verified Customer

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Great staff. Very easy to understand. Everywhere was clean. Everyone listened to the questions, in fact more often they wanted to explain even more. Cannot recomm Very easy to understand. Everywhere was clean. Everyone listened to the questions, in fact more often they wanted to explain even more. Cannot recommend enough. More

by MJONES62 Verified Customer Verified Customer

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Mitchell at the downtown Portland Mercedes Dealership deserves high praise for his exceptional service throughout my car-buying journey. His prompt response to my online appointment request and confirmat deserves high praise for his exceptional service throughout my car-buying journey. His prompt response to my online appointment request and confirmation of the car's availability set a positive tone from the start. The next day, Mitchell went above and beyond, accommodating my early arrival gracefully. Our extensive test drive and engaging conversation highlighted not just his knowledge but also his genuine passion for ensuring a great customer experience. The efficiency in finalizing paperwork upon my return was impressive, thanks to Mitchell's professionalism and the support of the dealership staff. Mitchell's commitment to addressing future questions further solidified my confidence in his customer-centric approach. From the initial online inquiry to the seamless vehicle delivery, Mitchell played a pivotal role in making this experience exceptional. My sincere appreciation to Mitchell for his outstanding service, and I wholeheartedly look forward to future business with him. Hats off to Mitchell and the dealership for a job exceptionally well done! More

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