Mitchell Cain

They had a great selection of M cars and were actually referred by another St. Louis dealer! Before I even walked in, I was approached by Mitchell, my client advisor. He was very knowledgeable about the referred by another St. Louis dealer! Before I even walked in, I was approached by Mitchell, my client advisor. He was very knowledgeable about the car I was looking for and followed up with a proposal same day. There was no pressure at all, from the sales process through the paperwork. Best experience purchasing a new car that I've had so far. I would highly recommend working with Mitchell and this dealership. More

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BMW of West St. Louis goes above and beyond helping customers find the right car at the best price! Louis goes above and beyond helping customers find the right car at the best price! More

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For years my wife and I have been looking to purchase a BMW X7 at a local dealership less than 5 miles from my house. We stopped in several times over the years but were pretty much ignored y them and the BMW X7 at a local dealership less than 5 miles from my house. We stopped in several times over the years but were pretty much ignored y them and they never called us once. We decide to contact the 3 BMW dealerships in St. Louis which is about 50 miles away. Only Suntrup West St. Louis BMW called us back. We saw a 2023 X7 on their website we wanted. Unfortunately it had a deposit from another buyer. but they would search for us. Just 2 days later Mitchell Cain called me and asked if I would be interested in a 2025 if the price was right? My wife and I decided to give West St. Louis BMW a chance to gain our business. As I walked into the dealership I was greeted with friendly faces and a professional attitude from everyone and I could tell this was a dealership that put customer service first. I was introduced to Mitchell and instead of a hard sell he asked me about myself and my family. Only after learning about me did he start asking me what was important to my wife and I when it came to choosing the vehicle. I felt zero pressure. Just a salesman who had my interests first and wanted to make sure we got what we wanted. My wife and I knew the exterior and interior colors but that was about it. When it came to choosing the options Mitchell walked me through each BMW package and what each feature did. Never once did Mitchell pressure me to select a specific package. He instinctively knew what features would suit my families lifestyle and steered us away from features that we didn’t need. While I was at the dealership the owner happened to be there and he came over to introduce himself (Craig Suntrup) and even took a photo with me. How many dealership owners take the time to greet a customer like that and take photos? Over the next few weeks I pestered Mitchell to no end with my phone calls and texts. Yes I said texts. Mitchell had given me his cell and told me to reach out anytime I had a question. I flip flopped so many times on which white paint color to select. Alpine or Mineral? Mitchell let me stand there and stare and compare both colors until I made a choice. To be honest Im still flip flopping over which white. Mitchell was always patient with me. Once my wife and I had decided on all the specifics, Mitchell started searching for our new car. Unfortunately the exact model we wanted was no where to be found in the local area or even 500 miles away. Now most salesmen would have pushed me to upgrade to another expensive add on just to sell a car on the lot. That’s not what happened. Mitchell and Suntrup wanted to ensure we got exactly the X7 we wanted. They said I should place an order from the factory. So that’s what we did, and then the excruciatingly long wait began. Actually it was only 4 weeks but it felt like forever because my wife and I were so excited. Our X7 arrived and we went in to do the paperwork. I was prepared for the hard sell on warranties and after market items. Mitchell and Suntrup do not do business that way. My wife and I went to see the business manager (Armin Hidic) and he wanted to get to know us first before doing any paperwork. He allowed my wife and I to decide what was best for us. Armin gave us plenty of time to go over every detail. Trust me when I say I asked at least 50 questions. The financing went smooth as silk. Big shout out to Armin. Just today I called the dealership with some questions and rather than rush me off the phone Armin spent time with me to make sure I was completely satisfied and that all my questions were answered. Even though there is a BMW dealership within 5 miles of my home I plan on taking my new car to Suntrup for all our servicing needs. I plan on telling all my friends about my wonderful experience and to make sure they ask for Mitchell Cain. Heck my wife and I might just decide to purchase another BMW :-) More

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For those who didn’t want to read my novel that I posted earlier here’s the shorter version. Purchasing a vehicle from Suntrup BMW West St. Louis was like no other car buying experience I have ever had earlier here’s the shorter version. Purchasing a vehicle from Suntrup BMW West St. Louis was like no other car buying experience I have ever had and I am 63. You can check off all of the customer service buzz words: Professional, Friendly, Personable, and Customer oriented. All of that and more. Just a great overall. Experience. Mitchell Cain was my salesman and when I first met him I thought “he’s kind of young”. Don’t be fooled by Mitchell’s age however as he was one of the best sales people I have ever dealt with. He was very interested in getting my wife and our dream car. He wasn’t just interested in selling us a vehicle. We weren’t just a number on his sales sheet. For every dumb question I had he always was patient and listened to me and explained to me what I needed to know. I would recommend all my friends and family and anyone reading this to go to West St Louis to get a vehicle and when you go ask for Mitchell Cain. Big shout out to Armin Hidic in financing. He also was patient with me and all my questions and allowed me to fully understand the process and what we were signing. I have contacted the dealership 3 times since our purchase and they always take the time to assist me over the phone and not just via emails. Thank you very much Mitchell. My wife and I love the car and appreciate your customer service and personal attention to our needs. My wife has named her X7 “Casper” lol Gary More

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Working with Mitchell on purchasing my M550i was an absolute pleasure! He made the entire process smooth and kept me updated until the vehicle I wanted came in their dealership. I couldn’t be happier w absolute pleasure! He made the entire process smooth and kept me updated until the vehicle I wanted came in their dealership. I couldn’t be happier with my new car and the exceptional service I received. Highly recommend Mitchell for anyone looking for an easy and enjoyable car-buying experience! More

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The best buying experience we have ever had! Great sales and follow ups! We will be back! Great sales and follow ups! We will be back! More

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Fantastic to work with. They made the buying process easy and their customer service is top notch! They made the buying process easy and their customer service is top notch! More

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It was a good experience working with Mitch! He was very patient and helpful as I was buying my first car! He was very patient and helpful as I was buying my first car! More

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Everyone at BMW of West St. Louis was very helpful and pleasant to work with. Mitchell Cain took excellent care of us. As we were a long distance purchase, he went to great leng Louis was very helpful and pleasant to work with. Mitchell Cain took excellent care of us. As we were a long distance purchase, he went to great lengths to communicate with us about every detail of the car and the purchase process. We couldn't be happier with Mitchell and the dealership. More

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Mitch did an excellent job walking through the purchase process and answering any questions. Will definitely be back to buy from him again! I am very happy with my new car! process and answering any questions. Will definitely be back to buy from him again! I am very happy with my new car! More

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