Mitch Smith Chevrolet Reputation
Mitch Smith Chevrolet Reputation at Mitch Smith Chevrolet

Mitch Smith Chevrolet Reputation

Reputation Management

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

4.8
98 Reviews
4.8

98 Reviews

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98 Reviews of Mitch Smith Chevrolet Reputation

March 18, 2026

Dealership Rating
Employee Rating

Dylan was awesome and he helped me secure the truck that I wanted. The transaction was very smooth and there were no unexpected fees. I would buy a vehicle from Mitch Smith Chevrolet again if I was in the m More

by Whit Taylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Curvin , Sheila Windsor

Mar 18, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review, Whit! I'm thrilled to hear that you had a smooth transaction and were able to secure the truck you wanted. I appreciate your kind words about our work at Mitch Smith Chevrolet, and we look forward to assisting you again in the future. Safe travels in your new truck! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

March 17, 2026

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Employee Rating

Eric Laney was AMAZING! Him and the Finance lady worked hard to get us in the vehicle we wanted! Highly recommend. I have found a dealer worth my time! More

by gunnkailyn25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Laney

Mar 18, 2026

Mitch Smith Chevrolet responded

Thank you for your review, Kailyn! I’m happy to hear that Eric and the finance lady were able to assist you in getting the vehicle you wanted. Your recommendation means a lot to us at Mitch Smith Chevrolet. We look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

March 05, 2026

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Employee Rating

Friendly , honest service from everyone. Would not go anywhere else! I have recommended them to several people. And they saw for themselves that Mitch Smith Chevrolet and especially Samual T More

by swaters7930
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samuel Tucker , Patrick White

Mar 06, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you received friendly and honest service at Mitch Smith Chevrolet. It's great to know that Samuel made a positive impression as well. We truly appreciate your recommendations and look forward to serving you and your friends in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

March 04, 2026

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Employee Rating

Good service. Very friendly. Convenient. Trustworthy. We buy and lease our cars from them and are not disappointed. More

by jujojemom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert, Ethan Shaffer

Mar 05, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you find our service friendly, convenient, and trustworthy. It's great to know that you chose Mitch Smith Chevrolet for your car buying and leasing needs. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 25, 2026

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Employee Rating

I have purchased around 10 vehicle from this dealership and salesman over the years with no hassle about pricing. They sold me a 85,000 truck with rust corrosion all underneath. The 1st two weeks it was a More

by bowinfrey20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Samuel Tucker , Randy Lamb 0 star

Feb 25, 2026

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us, Bo. I appreciate your long-standing loyalty to Mitch Smith Chevrolet and understand your concerns regarding the truck you purchased. It's important to us that our customers are satisfied with their vehicles. I encourage you to contact me directly to discuss your situation further. Your feedback is valuable and helps us improve our services. Thank you again for your insights. Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

Mar 06, 2026

bowinfrey20 responded

Thank you for responding. However, the concerns with this truck remain unresolved. The first issue we reported shortly after purchasing the truck new on January 20, 2026 was rust and corrosion underneath the vehicle. The truck has already been returned to the dealership twice for this issue, and on both occasions the dealership kept the truck for approximately a week. Unfortunately, the corrosion concern still has not been resolved. More recently, while washing the truck, we noticed the paint on the tailgate appeared to delaminate. The surface feels wavy and gray primer is visible beneath the finish. There was no impact or dent damage to the tailgate. Given that this vehicle is essentially brand new, both the unresolved corrosion underneath and the paint failure on the tailgate are very concerning. We reported these issues promptly and have given the dealership multiple opportunities to address them. We are documenting these concerns and the repair attempts so that the issues can be properly evaluated and resolved under the manufacturer’s warranty. I will reach out directly as suggested and hope Mitch Smith Chevrolet will work with us toward a fair resolution.

February 20, 2026

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Employee Rating

I’ve now purchased my third vehicle from Mitch Smith Chevrolet, and I continue to be impressed every single time. Their service department is outstanding — I always bring my vehicles back for regular ma More

by sarabblair70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2026

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review, Sara! I'm thrilled to hear that you've chosen Mitch Smith Chevrolet for your third vehicle purchase and that our service department continues to impress you with fast, reliable, and friendly service. A special shoutout to Adam for making your buying experience enjoyable and seamless! I truly appreciate your trust in him and us. We look forward to seeing you again for your next vehicle or service visit. Thank you for recommending us! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 12, 2026

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Employee Rating

Thing went smoothly with our purchase. Everyone was kind and courteous and made the experience excellent. More

by ducnut69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Curvin

Feb 13, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful feedback! I'm thrilled to hear that your purchase experience at Mitch Smith Chevrolet was smooth and enjoyable. Our team takes pride in providing excellent service, and your kind words affirm our efforts. We look forward to assisting you again in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

January 31, 2026

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Employee Rating

Best dealership in cullman did not pressure me and listen to what I wanted and they found it, great experience More

by kevinlarue19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Hulsey, Billy Hulsey

Jan 31, 2026

Mitch Smith Chevrolet responded

Thank you for your kind words, Kevin! I'm thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that our team was able to find exactly what you wanted without any pressure. We appreciate your support and hope to see you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

January 24, 2026

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Employee Rating

Great people and does what it takes to help the person no complaints with anything More

by mkuykendallathensgas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Cheatham , All sales managers

Jan 25, 2026

Mitch Smith Chevrolet responded

Thank you for your review! I appreciate your kind words about the team at Mitch Smith Chevrolet and am happy to hear you had a positive experience. Our goal is to always provide the best service possible. We look forward to assisting you again soon! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

January 16, 2026

Dealership Rating
Employee Rating

Been purchasing vehicles from Jim since 1992 always a great experience the entire purchase goes smoothly at Mitch Smith Chevrolet More

by rreid820.rr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jim Cheatham

Jan 17, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I truly appreciate your loyalty and trust in Mitch Smith Chevrolet since 1992. It’s fantastic to hear that your experiences with Jim and our team have always been smooth. We look forward to continuing to serve you in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

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