Mitch Smith Chevrolet Reputation

Corey and the team were great to work with. work had to get you the information you require. Unless I’m out of town Mitch Chevy it the only place i take my vehicle. work had to get you the information you require. Unless I’m out of town Mitch Chevy it the only place i take my vehicle. More

by Ric33 Verified Customer Verified Customer

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I can honestly say it was the best car buying experience ever! Brayden Ross made the entire experience easy and fun! ever! Brayden Ross made the entire experience easy and fun! More

by rutherfordshani9 Verified Customer Verified Customer

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I have bought two cars from Adam carney. Both times has been a breeze. Everyone there is nice and does everything they can to make you comfortable and happy. It’s a great dealership! Both times has been a breeze. Everyone there is nice and does everything they can to make you comfortable and happy. It’s a great dealership! More

by jacob11haynes Verified Customer Verified Customer

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Mitch Smith has the best service department. We would not trust our cars to anyone else. We would not trust our cars to anyone else. More

by rdpate Verified Customer Verified Customer

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This is the second vehicle I have purchased from this dealership. I even moved farther away and choose to continue using Mitch Smith passing several dealerships on the way. They are courteous, fair, an dealership. I even moved farther away and choose to continue using Mitch Smith passing several dealerships on the way. They are courteous, fair, and work hard get you what you want. I am sure I will be contacting them when the time comes for my next purchase in the years to follow. More

by R Lange Verified Customer Verified Customer

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Courteous and quick deal. Fair and a great experience. Will be a customer again. Highly recommend. Fair and a great experience. Will be a customer again. Highly recommend. More

by PIPERS515 Verified Customer Verified Customer

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First time buying from a big dealer and it went great. Adam was very helpful and professional, the manager Todd Kukendyle was a big help as well and very professional. With that being said, when I need an Adam was very helpful and professional, the manager Todd Kukendyle was a big help as well and very professional. With that being said, when I need another car these two will be who I see and continue to refer people to!! Thanks Mitch Smith! More

by BlakeCoots Verified Customer Verified Customer

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On August 27, I reached out to GM Customer Care requesting help with my disabled 2025 2500 Silverado. Customer care offered transport to the nearest dealership which happened to be Mitch Smith Che requesting help with my disabled 2025 2500 Silverado. Customer care offered transport to the nearest dealership which happened to be Mitch Smith Chevrolet in Cullman. Corey Calvert was the customer service representative who was assigned to my truck. I spoke to him on August 28 letting him know that I would be out of town until Wednesday, September 3 and would require a loaner vehicle upon arrival. He assured me he would have something and that he would get me on the list to receive a loaner. On Wednesday, September 3, I called the dealership asking what time the loaner would be ready for me to pickup. No one at the dealership was aware of the issue or that I needed a loaner vehicle. Later that afternoon, I went by the dealership to address the issue on site. Miraculously, Jacob, the guy who handles the loaner program, found a loaner for me. It just so happened to be the same Silverado EV RST which I had ordered over 2 years ago and had arrived at the dealership in November 2024. I refused delivery of the truck because the MSRP was quite more expensive than originally advertised; in addition I think there was a hefty dealer mark up on the truck too, but I don’t remember that exactly. I drove the loaner for nearly six weeks. During that time, I stopped by the dealership to speak with Oscar Ramirez, the salesman I usually work with inquiring about adding another truck to one of my company's service truck fleet. Jacob, the loaner guy, approached me to discuss how well the EV pulled. I told him it did great. No complaints. A couple of weeks later, when I turned the loaner in, the general manager, Tim Calvert, advised me that if I were to have been in an accident while towing that I would not have been covered by their insurance. Jacob, the loaner guy, never addressed this with me. Not even a few days later, the truck had to go back to the dealership. The transmission, 4wd, and engines electrical system issues were not resolved. When I took the truck back to the shop, the service manager blew me off and completely disregarded when I was trying to explain to him that the truck was still downshifting with no warning and not upshifting under acceleration. The next day, the truck did this 3 times within the same one way drive. I immediatle took the truck back to the dealership. I called the dealership and requested to speak with Tim Calvert, the general manager, to let him know I was coming. When I arrived at the dealership, Tim Calvert got in the truck with me and we rode around for around 30 minutes. The truck presented the same issues several times. Tim Calvert even recorded several videos of the issues including the onstar diagnostic report and feedback the automated system provided. When we arrived back at the dealership, Jacob, the loaner guy, approached me in the truck. I let him know in no uncertain terms just exactly what I thought about the way he failed to inform me of their dealership's loophole in the their insurance clause. I was not in anyway polite, respectful, or kind with my words - quite the opposite. Imagine yourself being put in a position where you would be personally held liable for damages related to an accident where you were not insured, not to mention the liability for damages to the loaner and your own personal property. They did not have a loaner available and I would have to come back later that day to get one. When later came, I arrived at the dealership to pickup a loaner. I was met by Tim Calvert, the general manager, who walked me outside, handed me the keys to my still disabled truck, and he informed me that the dealership's owner had directed him to tell me their dealership would not be making repairs to my truck - I was blatantly refused service after pointing out the continued gaps in their service team's communication and the negligence of the loaner guy, Jacob. More

by john@mustardseedearthworx.com Verified Customer Verified Customer

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Great experience with buying new truck from Mitch Smith Chevrolet. Will recommend others to give them a try. Chevrolet. Will recommend others to give them a try. More

by ww1423 Verified Customer Verified Customer

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Dylan was a very good salesman. Service department not so good at checking out a vehicle. Bad battery. Onstar don’t work. And to top it off the wrong battery was in the car. It’s in Service department not so good at checking out a vehicle. Bad battery. Onstar don’t work. And to top it off the wrong battery was in the car. It’s in the truck and supposed to be AGM battery and it had a lead acid one in it. And supposed the battery checked good at the dealer. More

by rogerglispie Verified Customer Verified Customer

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