Missy Kilburg
Missy Kilburg at Brad Deery Motors
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Missy Kilburg

Warranty Administrator

Brad Deery Motors

112 North 2nd St
Maquoketa, IA 520606

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5 Reviews
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5 Reviews

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5 Reviews of Missy Kilburg

August 14, 2024

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Employee Rating

Bought a Dodge Durango at the beginning of June. The day after we bought it there has been a Uconnect box error. Took 3 weeks just to have it looked at. Was supposed to be contacted about a loaner f More

by austinbalk7894
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tim Jones

April 14, 2023

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Employee Rating

Treat you right prompt contact with us. Explained everything with us on our problem with our car More

by sporty1972
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blayze Luna , Glenna Ealey

November 12, 2022

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Employee Rating

We came in asking for Randy and by chance we came upon Garrett. He was amazing to work with and answered all of our questions and helped up find the perfect vehicle!! We would recommend Brad Deery to al More

by decker07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Schoop, Dan Gries , Garrett Evans, Akin Sholotan

Nov 14, 2022

Brad Deery Motors responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Garrett's and Randy's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Brad Deery Motors Team

October 28, 2022

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came in for an oil change and to get the radio fixed. extended warranty paid for the new radio and paid for labor up to $125/hr. derry charges $145/hr and would not match the rate, so i had to pay extra More

by heavy metal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Oct 28, 2022

Brad Deery Motors responded

Rick Kagemann, We are sorry you feel this way. It sounds like you are actually upset with your extended warranty company for not covering all of your bill, leaving you liable for the difference. We did not sell you that extended warranty. We're sorry that whoever did sell it you, didn't sell you something that adequately covered your vehicle. You also used a coupon for your oil change that only covered 5 quarts and your truck takes 7, so you had to pay the difference for the additional 2 quarts as well. We would be happy to take a look and see if there is anything leaking on your engine when we install the radio.

November 14, 2021

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Employee Rating

I was having coolant leak fixed on my Sonic. Which I purchased at Brad Deery in 2016. Our old second car was getting tired. We had cruised the lot saw a blue Jeep. After meeting Safo,Alisha,Juan & Kody More

by Got None
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Safo Ibraimi, Kody Wenndt , Christy Merkle, Brandi Ostrander

Nov 15, 2021

Brad Deery Motors responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Brad Deery Motors Team

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