Miranda Zarling

Everyone that helped me when I came in were wonderful. I would recommend this Dealership to anyone. Service people at counter were friendly and answered all questions. Did not rush anyone who came in. Mad I would recommend this Dealership to anyone. Service people at counter were friendly and answered all questions. Did not rush anyone who came in. Made me feel welcomed. More

by WGLAUER Verified Customer Verified Customer

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Miranda did a wonderful professional job. She answered my questions and solved my problems in good time She answered my questions and solved my problems in good time More

by reverick Verified Customer Verified Customer

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Really great and fast Service, definitely will use russ darrow for all future oil changes darrow for all future oil changes More

by ROSARIO4 Verified Customer Verified Customer

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Fast and very thing was great they rotated my tired too and they were very nice and they were very nice More

by tedlauren Verified Customer Verified Customer

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The diagnosis fee was extra considering the car was brought there for repair .thank you brought there for repair .thank you More

by AG3904 Verified Customer Verified Customer

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It was a very good experience at the dealer ship in west bend thanks Jonathan bend thanks Jonathan More

by ALEXAMCGRADY25 Verified Customer Verified Customer

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I will never use this car dealer ever again. Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very di Had a scratch in the windshield after I purchased the vehicle they did nothing about it. I will pass this on to all of my friends and family. Very disappointed and will never purchase another vehicle from this place. More

by CODYANDAD Verified Customer Verified Customer

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Very professional. Always does a great job and very nice staff. Great service and fast Always does a great job and very nice staff. Great service and fast More

by STEPHANIEB.1120 Verified Customer Verified Customer

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This is one of the worst service experiences at a dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wedne dealership I have had. I took my vehicle in on a Tuesday morning at 7:30 AM and was told I would receive a call on my car to give me an update. Wednesday late afternoon around 4:30 pm I called to get an idea of an update on my car and spoke with the same service writer that checked me in on Tuesday - he had absolutely no clue on the status of my vehicle. He stated he would call me back that night, and no call. Thursday mid-morning I called again to check on the status of my vehicle, asked for the service writer and was informed by him that I had a different service writer even though he initially took care of me. I spoke with a new service writer and received an update on my vehicle but that they were waiting on my extended warranty. I was told i would get a call back on Friday early morning, again no call. I had called back again Friday and was told of an update on my vehicle. I could pick the car back up for weekend but it wasn’t fixed yet and would need to come back on Monday! I decided to keep the vehicle there since I was told Tuesday (1 week it had been in the shop) it be done. I asked to be provided of an estimate of the work I would need to pay, I was told it would be sent…again nothing. Monday nothing. It took me calling mid-morning Tuesday again to follow up on my car. Was told it was done and that I could pick it up that afternoon. Again I asked for costs, was told it be sent to me within the hour, nothing. I didn’t receive the estimates in my email until 20 mins before the shuttle came to pick me up to get my car. I had 2-3 days of work tops done to my vehicle and I was inconvenienced for a week. The customer service and communication was absolutely horrible. I have received more calls and texts about this survey feedback then when I did have my car at your service department. I have zero intentions of ever coming back to this Jeep dealership. Next time I need to take my Jeep in for service I will go out of my way to avoid this type of experience. More

by deana_rousseau Verified Customer Verified Customer

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For a new building. The layout sucks. Only one tv channel.not good. Friendly people. The layout sucks. Only one tv channel.not good. Friendly people. More

by sngehl27 Verified Customer Verified Customer

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