Minna Spivey

Courteous staff, very attentive. Fair negotiating My wife and I were overall pleased with the experience Fair negotiating My wife and I were overall pleased with the experience More

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Minna was a great salesperson! Not pushy and really did all she could for us. Very personable and helpful Not pushy and really did all she could for us. Very personable and helpful More

by A_CLEVELAND10 Verified Customer Verified Customer

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Minna was very helpful. She was attentive and personable. I walked away very pleased with her and the way I was treated. She was attentive and personable. I walked away very pleased with her and the way I was treated. More

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The purchase of our RAV4 was simple and easy. Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales perso Everything after that has been a joke. We had 2 issues that needed to be fixed. The tire air pressure monitor was lit up on the dash. Our sales person told us she would have it fixed. It could not be repaired the same day, so we would have to take it back. On the way home, we found that the Aux port didn't work. When the service rep called us, we explained the 2 issues. She scheduled a time for us to bring it back in for service and said it would take about an hour and a half to repair. When my wife took it in, she was told they would need to keep it for 24 to 48 hours. We had not planned on leaving the vehicle over the weekend and now had to arrange a ride home for my wife. 2 days passed, no information no updates. My wife called and was told that the tire issue would cost us between $400 and $500 to fix. Service Manager told us that even though our sales person told us it would be fixed, that it had been disclosed on the window sticker. We had no idea what a TPS was, turns out it was for the tires, and we would have to pay. The Aux issue would be covered. They've now had our car for 3 out of the 4 weeks that we've owned it, leaving us a car down for the family. We will never do business with the Darrow Group again. More

by DINO720EMM Verified Customer Verified Customer

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The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all of my concerns. More

by Amanda Verified Customer Verified Customer

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She did a great job good Customer service will most definitely work with her again She explained everything to me There was no second guessing on if she knew what she was talking about And I am happy w definitely work with her again She explained everything to me There was no second guessing on if she knew what she was talking about And I am happy with my car.Thank you so much More

by Kleel Thompson Verified Customer Verified Customer

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