Milani Hedquist

I'm disappointed in the cost of an oil change. xxxxxx off that you wouldn't adjust my headlights without a $120 service fee (especially after I was told that that was part of the oil change inspe xxxxxx off that you wouldn't adjust my headlights without a $120 service fee (especially after I was told that that was part of the oil change inspection). definitely got vibes of "let's use service depart as a way to fleece the consumers". I paid a premium for the Toyota brand. A brand that use to be founded on high quality - reliability - affordability once purchased . I purchased an extended warranty so I wouldn't have high repair cost because I can't afford a premium car and premium maintenance. Insult to injury - someone has the tenacity to ask if I wanted to look at new cars with the sales department Find a new business model. I'm re-thinking my purchase to ever buy a Toyota - Toyota Dealer = Used Car salesman who think that customers are their personal piggy banks they have to thump to get the coins to fall out. I despise your business model. Call it for what it is... Profit Center that changes oil. More

by carl.barton Verified Customer Verified Customer

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Lani is the best. She’s a great communicator and kept me informed. I had my grandson with me and timing was tight and she was on top of the timing with the service d She’s a great communicator and kept me informed. I had my grandson with me and timing was tight and she was on top of the timing with the service dept and getting me out on time. She’s the best! Always a smile. More

by adamnkaren Verified Customer Verified Customer

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This dealership is friendly, has excellent service and super employees who look for everything to service my vehicle promptly and efficiently. super employees who look for everything to service my vehicle promptly and efficiently. More

by Razzy Verified Customer Verified Customer

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They are quick to serve in a drive up that is convenient. They answered my question, ordered the part I needed and scheduled an install efficiently. They answered my question, ordered the part I needed and scheduled an install efficiently. More

by frankredd Verified Customer Verified Customer

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It was great service and they were fast to communicate with me. They also brought up future recalls that will be needed! with me. They also brought up future recalls that will be needed! More

by remington.craghead1 Verified Customer Verified Customer

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They always make it quick and easy to schedule appointments, and I’ve never had any issues :) appointments, and I’ve never had any issues :) More

by lexinicolegarn Verified Customer Verified Customer

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Always prompt courteous service. Great staff and very reliable.would reco m mend dealership to everyone. Great staff and very reliable.would reco m mend dealership to everyone. More

by therobertsons Verified Customer Verified Customer

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The staff was very helpful and work on our car was done promptly. We really apppreciate it. promptly. We really apppreciate it. More

by John Verified Customer Verified Customer

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The team was great to work with and made it simple to check in. I was a little frustrated when picking up the car, a number of people sat on computers letting one young lady help a line of people herself check in. I was a little frustrated when picking up the car, a number of people sat on computers letting one young lady help a line of people herself. I work in customer care and the person in front of you should always take priority over notes on the computer. However I will return because the young lady that helped me was amazing! Sorry I don't have her name! Maybe Milani, the picture is small :) More

by scsmith2007 Verified Customer Verified Customer

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We have enjoyed working with the folks at Orem Toyota and have been pleased with our vehicle and the services performed. have been pleased with our vehicle and the services performed. More

by kencaryls Verified Customer Verified Customer

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