Milani Hedquist
Milani Hedquist at Orem Toyota

Milani Hedquist

Service Advisor

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.7
429 Reviews
4.7

429 Reviews

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429 Reviews of Milani Hedquist

May 27, 2025

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Employee Rating

my car is under warranty 2024 rav4 with 4500 miles and i was denied a free oil change and asked to pay $85 More

by Alex
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kaua Pouha

Jun 04, 2025

Orem Toyota responded

Hello Alex, Your feedback is important to us here, and we would appreciate the opportunity to speak with you to address your feedback about the level of customer care that you encountered when attempting to redeem a free oil change. Please give us a call at a time that is best for you. Thank you, Customer Relations Manager 801-223-4406

May 23, 2025

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Employee Rating

It was a quick diagnosis and a very thorough inspection to what needed to be found More

by loganketch
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adam Harr

May 19, 2025

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Friendly service and genuinely interested in helping keep my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere. More

by AATBALL
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Recommend Dealer
Yes

Other Employees Tagged: Kaua Pouha

May 27, 2025

Orem Toyota responded

We appreciate your feedback and are glad to know you experienced friendly service at Orem Toyota. Please feel free to reach out if you'd like to discuss our pricing further.

May 17, 2025

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I had a 40,000 mile service performed. Wasn't notified when car was ready and no wash job. More

by nddndugan2
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Recommend Dealer
Yes
May 27, 2025

Orem Toyota responded

Hello, We appreciate you taking the time to share your feedback regarding your recent visit here, and would like the opportunity to discuss your visit with our Service Department about the level of customer care and communication that you encountered about the readiness of your vehicle, and the matter of a car wash. Can you please give us a call at a time that is best for you? We look forward to hearing from you. Customer Relations Manager 801-223-4406

May 16, 2025

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Employee Rating

We have brought in our RAV4 multiple times because of faulty heated/cooled seats. Each time all anyone does is hook it up to a machine to tell us the heat output from the heaters, but nobody actually sit More

by arcalhoun11
Service Price Transparency
Workmanship
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Recommend Dealer
No
May 27, 2025

Orem Toyota responded

Hello, Your feedback regarding your experience with our Service Team is important to us. I’d like the opportunity to discuss the diagnosis provided about the heated seats in your Toyota RAV4 Hybrid. Please reach out to me directly at your earliest convenience so we can further discuss this matter. Best, Customer Relations Manager 801-223-4406

May 13, 2025

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Just waiting on my quote for a new bracket for my exhaust. Service was decent but I’ve been in ever Saturday for the past 3 weeks and still haven’t got the problem fixed More

by cbsj2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Enrique Soto, Andrew Bailey

May 27, 2025

Orem Toyota responded

Hello, Customer satisfaction is a top priority for us. I would like the chance to address the level of communication that you have received from our Service Team regarding a quote for a new bracket, as well as the wait you have experienced. Please contact me directly to further discuss this. Best, Customer Relations Manager 801-223-4406

May 13, 2025

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Employee Rating

Service was great! They worked hard and finished my vehicle faster then expected! Will definitely go back if anything is needed! More

by jadejgray
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 27, 2025

Orem Toyota responded

Thank you for sharing your experience with us at Orem Toyota. We’re glad to hear our team took good care of you and your vehicle.

May 10, 2025

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They are very kind. They kept me updated. They interacted with my dog. Willing to help me install a dog gate. More

by jennifers_day
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Recommend Dealer
Yes
May 27, 2025

Orem Toyota responded

We appreciate your feedback and are glad to hear about the positive experience you had with us. Orem Toyota is here to help whenever you need assistance, even for guests with wagging tails.

May 05, 2025

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Employee Rating

Even with an appointment, I had to wait 45 minutes for them to begin the service. They also suggested some work (for $141) that no other dealer had mentioned, and that was for 4 other service appointment More

by telemon33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 27, 2025

Orem Toyota responded

Hello, We appreciate you taking the time to share your feedback regarding your recent visit here, and would like the opportunity to discuss your experience with our Service Department about the wait time that you encountered during your appointment and the cost associated with the suggested services for your vehicle. Can you please give us a call at a time that is best for you? We look forward to hearing from you. Customer Relations Manager 801-223-4406

May 04, 2025

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Employee Rating

Lani was so professional. My car was finished when she said it would be and I always received attentive care. She goes the extra mile. More

by ljjrichardson5
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Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2025

Orem Toyota responded

Thank you for sharing your experience with us. Our team values providing attentive and timely service.

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