my car is under warranty 2024 rav4 with 4500 miles and i
was denied a free oil change and asked to pay $85
was denied a free oil change and asked to pay $85
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by Alex
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2025 -
Orem Toyota responded
Hello Alex,
Your feedback is important to us here, and we would appreciate the opportunity to speak with you to address your feedback about the level of customer care that you encountered when attempting to redeem a free oil change. Please give us a call at a time that is best for you.
Thank you,
Customer Relations Manager
801-223-4406
It was a quick diagnosis and a very thorough inspection
to what needed to be found
to what needed to be found
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by loganketch
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adam Harr
Friendly service and genuinely interested in helping keep
my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere.
my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere.
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by AATBALL
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Orem Toyota responded
We appreciate your feedback and are glad to know you experienced friendly service at Orem Toyota. Please feel free to reach out if you'd like to discuss our pricing further.
I had a 40,000 mile service performed.
Wasn't notified when car was ready and no wash job.
Wasn't notified when car was ready and no wash job.
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by nddndugan2
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Orem Toyota responded
Hello,
We appreciate you taking the time to share your feedback regarding your recent visit here, and would like the opportunity to discuss your visit with our Service Department about the level of customer care and communication that you encountered about the readiness of your vehicle, and the matter of a car wash. Can you please give us a call at a time that is best for you?
We look forward to hearing from you.
Customer Relations Manager
801-223-4406
We have brought in our RAV4 multiple times because of
faulty heated/cooled seats. Each time all anyone does is hook it up to a machine to tell us the heat output from the heaters, but nobody actually sit
faulty heated/cooled seats. Each time all anyone does is hook it up to a machine to tell us the heat output from the heaters, but nobody actually sits in the seats and sees/feels how the heat is distributed in the seats. If you can’t feel the heat in the seats, or if you can only feel heat on one side of the seat, what’s the point? The rear heated seats in the back get hot, but not the front seats. We got a rental rav4 while our car was in the shop and the heated seats are 10x better than our hybrid rav4. I just thought Toyotas heated seats were crappy, until we got our rental. Now I’m convinced there is a defect or someone installed it incorrectly. The only thing the Toyota checks for the warranty is the heat output by connecting to a reader. Again, if it’s not felt, or if the heat is distributed unevenly, what’s the point of having it?! This is a serious problem, because this was a major factor in purchasing this vehicle. Very upset.
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by arcalhoun11
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Orem Toyota responded
Hello,
Your feedback regarding your experience with our Service Team is important to us. I’d like the opportunity to discuss the diagnosis provided about the heated seats in your Toyota RAV4 Hybrid. Please reach out to me directly at your earliest convenience so we can further discuss this matter.
Best,
Customer Relations Manager
801-223-4406
Just waiting on my quote for a new bracket for my
exhaust. Service was decent but I’ve been in ever Saturday for the past 3 weeks and still haven’t got the problem fixed
exhaust. Service was decent but I’ve been in ever Saturday for the past 3 weeks and still haven’t got the problem fixed
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by cbsj2012
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Orem Toyota responded
Hello,
Customer satisfaction is a top priority for us. I would like the chance to address the level of communication that you have received from our Service Team regarding a quote for a new bracket, as well as the wait you have experienced. Please contact me directly to further discuss this.
Best,
Customer Relations Manager
801-223-4406
Service was great!
They worked hard and finished my vehicle faster then expected! Will definitely go back if anything is needed!
They worked hard and finished my vehicle faster then expected! Will definitely go back if anything is needed!
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by jadejgray
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Orem Toyota responded
Thank you for sharing your experience with us at Orem Toyota. We’re glad to hear our team took good care of you and your vehicle.
They are very kind.
They kept me updated. They interacted with my dog. Willing to help me install a dog gate.
They kept me updated. They interacted with my dog. Willing to help me install a dog gate.
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by jennifers_day
Verified Customer
Verified Customer
May 27, 2025 -
Orem Toyota responded
We appreciate your feedback and are glad to hear about the positive experience you had with us. Orem Toyota is here to help whenever you need assistance, even for guests with wagging tails.
Even with an appointment, I had to wait 45 minutes for
them to begin the service. They also suggested some work (for $141) that no other dealer had mentioned, and that was for 4 other service appointment
them to begin the service. They also suggested some work (for $141) that no other dealer had mentioned, and that was for 4 other service appointments. I think they were trying to make some additional money, ads the service was under warranty.
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by telemon33
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Orem Toyota responded
Hello,
We appreciate you taking the time to share your feedback regarding your recent visit here, and would like the opportunity to discuss your experience with our Service Department about the wait time that you encountered during your appointment and the cost associated with the suggested services for your vehicle. Can you please give us a call at a time that is best for you?
We look forward to hearing from you.
Customer Relations Manager
801-223-4406
Lani was so professional.
My car was finished when she said it would be and I always received attentive care. She goes the extra mile.
My car was finished when she said it would be and I always received attentive care. She goes the extra mile.
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by ljjrichardson5
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Orem Toyota responded
Thank you for sharing your experience with us. Our team values providing attentive and timely service.