Milani Hedquist

If I had the time I would have talked to the sales rep on true customer service. I would recommend he reads a book called "Unreasonable Hospitality". It applies to all service-oriented businesses. He coul true customer service. I would recommend he reads a book called "Unreasonable Hospitality". It applies to all service-oriented businesses. He could have changed my opinion of Brent Bown Toyota by just applying some simple hospitality. I guess you have to learn the hard way. My experience was not positive, and I will not go back. I purchased a car from there but will not go back again based on what happened. However, Milani was very nice!! More

by BRETTSTERRETT Verified Customer Verified Customer

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Milani was nice, kind, energetic, and so incredibly helpful. I'm not a car person so I'm always nervous to talk to anyone about the services I need and she put me right at ease. Give her a raise! helpful. I'm not a car person so I'm always nervous to talk to anyone about the services I need and she put me right at ease. Give her a raise! More

by benschilaty Verified Customer Verified Customer

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I was really impressed with my service experience. Lani my service advisor was friendly, communicative, and professional. I also enjoyed receiving a video from the service technician explaining their Lani my service advisor was friendly, communicative, and professional. I also enjoyed receiving a video from the service technician explaining their findings and recommendations (since I was worried something was wrong with my brakes). Lani was also kind enough to wait a few minutes after hours to ensure I was able to pick up my car the same day. Would definitely recommend getting your car serviced here. More

by anuhearam21 Verified Customer Verified Customer

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Purchased 3 oil changes that comes with emission test. They covered it this time but said they wouldn’t cover it again. They covered it this time but said they wouldn’t cover it again. More

by Mike Verified Customer Verified Customer

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The process was streamlined and I was grateful for a ride to and from the dealership after leaving my car. to and from the dealership after leaving my car. More

by a.higbee Verified Customer Verified Customer

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Very professional and friendly staff. We love our new car. We know that this dealership will be there for us. We love our new car. We know that this dealership will be there for us. More

by KAYELOUIE Verified Customer Verified Customer

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Service on time and very informative ,nice place to wait for service a good place to buy a vehicle for service a good place to buy a vehicle More

by foxtrot899 Verified Customer Verified Customer

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The service was exceptional! They were very timely and professional, I would highly recommend. Thanks! They were very timely and professional, I would highly recommend. Thanks! More

by joshualcarver Verified Customer Verified Customer

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Todo me parece muy bien la atención excelente y el servicio muy bueno estoy muy agradecido servicio muy bueno estoy muy agradecido More

by MINOUAP Verified Customer Verified Customer

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Great service and friendly people. Andrew and Lani were very helpful and knowledgeable in answering my questions. Andrew and Lani were very helpful and knowledgeable in answering my questions. More

by dexterjunkie Verified Customer Verified Customer

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