Mikell Johnson
Mikell Johnson at Santa Cruz Toyota

Mikell Johnson

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

Contact Me
4.7
34 Reviews

Family man who likes fishing , camping , and just spending time with my family / & friends. oh and occasionally you might find me on the open road on my Harley...

Dealership Experience

18 yrs, 11 mos

Industry Experience

43 yrs, 11 mos

Languages Spoken

English English

4.7

34 Reviews

Write a Review

34 Reviews of Mikell Johnson

March 27, 2026

Dealership Rating
Employee Rating

Could have done better. Bought car in November have warranty and yet nothing could be done even though car started having issues a couple weeks after purchase. More

by Savila26
Recommend Dealer
No

Other Employees Tagged: Mikell Johnson

Mar 30, 2026

Santa Cruz Toyota responded

We strive to provide every customer with the 5-star service they deserve, and we are disappointed to hear about your recent visit. We appreciate your loyalty, and we hope to have the chance to earn your business again. If you would like to discuss further, please feel free to call me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

March 25, 2026

Dealership Rating
Employee Rating

Always good. Mikell he's a really decent friendly guy, who knows what he's doing and explains it well. He does a thorough job, follows up if necessary and keeps y More

by JBW
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Mar 25, 2026

Santa Cruz Toyota responded

Thank you for your 5-star review and for trusting us with your Prius. We’re pleased that Mikell delivered friendly and thorough service while keeping you informed every step of the way. We look forward to maintaining your vehicle on your future visits.

March 25, 2026

Dealership Rating
Employee Rating

Always good. Mikell he's a really decent friendly guy, who knows what he's doing and explains it well. He does a thorough job, follows up if necessary and keeps y More

by JBW
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Mar 25, 2026

Santa Cruz Toyota responded

Thank you for trusting Mikell and our team with your Toyota Prius service over the years. We’re glad his clear explanations and thorough follow up have kept you informed at every step. We look forward to continuing to care for your Prius.

March 03, 2026

Dealership Rating
Employee Rating

I took my car in for an 40K mile service. The staff was Easy to work with. The car was done in the time quoted. VERY Competent service department. More

by phil.marla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2026

Santa Cruz Toyota responded

Thank you for your business, Phil! Our team enjoyed assisting you, and we look forward to your next visit.

February 14, 2026

Dealership Rating
Employee Rating

very fast and courteous service in terms of habdlung a tire issue that i was hacinh More

by r_c_kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

February 09, 2026

Dealership Rating
Employee Rating

Knowledgeable and thorough. Timely, catches mistakes, easy to schedule. We've been customers for a very long time. More

by hanson1
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Feb 10, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

February 09, 2026

Dealership Rating
Employee Rating

Maintenance Everything was great! Mikell kept me updated as needed. Got a new cabin filter and my tires rotated as well as the oil change. More

by rachel.termini
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Feb 10, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team enjoyed having you here, and we hope to see you again.

February 01, 2026

Dealership Rating
Employee Rating

Easy to make an appointment, car was ready after 2 or 3 hours. I will come back in a few months More

by ptiemann_2000
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Feb 02, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

January 29, 2026

Dealership Rating
Employee Rating

I wrote a complaint on Monday, Jan 26 (on your website) and to date no response apart from asking me to complete this survey. Very disappointed!!! More

by Marcmorabia
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Jan 30, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

January 21, 2026

Dealership Rating
Employee Rating

Very helpful and pleasant. Would definitely recommend for anyone that needs help with there car. More

by norcaltsi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2026

Santa Cruz Toyota responded

We appreciate the review and recommendation! We hope to see you again.

1
...

Dealership Inventory (147 Vehicles)

new 2026 Toyota 4Runner Hybrid car, priced at $69,519
2026 Toyota 4Runner Hybrid
new
Heritage Blue exterior
Automatic
Four-wheel Drive
new 2026 Toyota Tacoma car, priced at $40,077
2026 Toyota Tacoma
new
Black exterior
Automatic
Four-wheel Drive
new 2026 Toyota Grand Highlander Hybrid car, priced at $59,823
2026 Toyota Grand Highlander Hybrid
new
Ruby Flare Pearl exterior
Automatic
All-wheel Drive
used 2023 Ford Bronco Sport car, priced at $23,351
2023 Ford Bronco Sport
used
Shadow Black exterior
Automatic
Four-wheel Drive
new 2026 Toyota Corolla Hybrid car, priced at $32,720
2026 Toyota Corolla Hybrid
new
Jet Black exterior
Automatic
All-wheel Drive
used 2019 Honda Ridgeline car, priced at $22,954
2019 Honda Ridgeline
used
Lunar Silver Metallic exterior
Automatic
All-wheel Drive